CAN'YON WILLIAMS
Garland,TX
Overview
6
6
years of professional experience
Work History
Human Resources Associate
Parades Lagardère
05.2025 - 12.2025
- Onboarding & Training: Facilitated onboarding for new hires by coordinating orientation sessions and ensuring prompt completion of compliance-based and brand-specific training, supporting a 100% on-time training completion rate during tenure.
- Employee Relations: Acted as the first point of contact for associate concerns, documenting initial complaints and collaborating with HR leadership to uphold the company's Open Door Policy and foster a respectful work environment.
- Payroll & Compliance: Audited employee files and payroll inputs weekly to ensure accuracy and adherence to HR policies, contributing to a 100% accuracy rate in timekeeping and reducing payroll discrepancies.
- Engagement & Culture: Supported the execution of incentive and recognition programs while helping plan associate events, enhancing morale, and contributing to a measurable increase in employee engagement as reflected in monthly feedback scores.
Sales Development Representative
Tom Ferry International
Dallas, TX
02.2021 - 09.2021
- Communication & Relationship Management: Maintained an average of 30+ daily outreach calls to nurture client relationships and strengthen trust, resulting in consistently positive interactions and repeat engagement.
- Performance & Metrics Tracking: Exceeded monthly performance goals through strategic pipeline management and consistent follow-through, proving a strong ability to meet and sustain measurable outcomes.
- Client Service & Problem Solving: Surpassed service standards by actively listening to client needs and delivering prompt, personalized solutions, leading to improved satisfaction scores and long-term client loyalty.
Brand Ambassador
Clear
DFW Airport, TX
03.2020 - 02.2021
- Relationship Building: Engaged with an average of 40+ traveler's daily to introduce brand benefits, fostering meaningful interactions that contributed to steady increases in member retention and customer satisfaction.
- Communication & Advocacy: Delivered clear, personalized messaging in a fast-paced environment, helping prospective members understand program value and supporting a consistent 90 %+ approval rate during sign-ups.
- Customer Experience: Addressed questions and concerns in real-time, resolving issues quickly and maintaining a professional demeanor, resulting in positive feedback and repeated recognition from both traveler's and team leads.
Customer Service Advocate
UnitedHealth Group
Remote
06.2022 - 01.2024
Timeline
Human Resources Associate
Parades Lagardère
05.2025 - 12.2025
Customer Service Advocate
UnitedHealth Group
06.2022 - 01.2024
Sales Development Representative
Tom Ferry International
02.2021 - 09.2021
Brand Ambassador
Clear
03.2020 - 02.2021