Caoilainn Calkins
Orchard Park,NY
Summary
Dedicated and customer-focused professional with extensive experience in customer service, order processing, cash handling, team supervision, and daily operations management. Proven ability to lead teams, resolve customer concerns, manage schedules, and maintain efficient business operations in fast-paced environments. Skilled at building positive customer relationships, improving productivity, streamlining processes, and ensuring high-quality service. Recognized for strong leadership, communication, problem-solving, and conflict resolution abilities while consistently supporting organizational goals and customer satisfaction.
Overview
7
7
years of professional experience
Work History
Shift Manager
Pie O Mine & Greens
Orchard Park, NY
08.2025 - 05.2026
- Coordinated inventory management to maintain stock levels and minimize shortages.
- Developed schedules to align workforce availability with peak business hours.
- Ensured smooth daily operations by managing building access, opening preparations, and closing procedures.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised daily operations to ensure optimal staffing and resource allocation.
- Excelled in every store position and regularly backed up front-line staff.
- Responded to customer requests for products, services, and company information.
Team Member
Pie O Mine & Greens
Orchard Park, NY
10.2024 - 08.2025
- Collaborated with team to prepare and serve high-quality food products.
- Implemented quality control measures to maintain product consistency and freshness.
- Led team in maintaining cleanliness and organization of workspaces and equipment.
- Delivered exceptional customer service, ensuring positive dining experiences and addressing inquiries promptly.
- Operated point-of-sale system accurately, processing transactions and managing cash drawer.
- Prepared salads, soups and sandwiches for customers
Baking Assistant
Chubby Chix Cakery
Orchard Park, NY
01.2019 - 01.2024
- Assisted in preparation of various baked goods, ensuring adherence to quality standards.
- Monitored oven temperatures and baking times to guarantee optimal product quality and consistency.
- Maintained tidy and organized work area to comply with cleanliness standards.
- Collected payments accurately with cash, debit and credit card, using Point of Sale system to process transactions.
- Ensured proper storage conditions for perishable items, preventing spoilage and maintaining freshness of products.
- Demonstrated adaptability by quickly learning new techniques when introduced to unfamiliar recipes or equipment.
Education
High School Diploma -
Orchard Park High School
Orchard Park, NY01-2022
Skills
- Maintaining an organized workspace
- Time management
- Advanced Knife Skills and Food Preparation Techniques
- Cake Decorating and Design
- Operations management
- Verbal and written communication
- Problem-solving
- Customer service focus
- Cash handling
- Decision-making
- Opening and closing procedures
- Quality assurance
- Schedule management
Timeline
Shift Manager
Pie O Mine & Greens
08.2025 - 05.2026
Team Member
Pie O Mine & Greens
10.2024 - 08.2025
Baking Assistant
Chubby Chix Cakery
01.2019 - 01.2024
High School Diploma -
Orchard Park High School