Caprycia Hampton
Houston,TX
Summary
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Cashier
lotus seafood
Houston, TX
10.2023 - Current
- Recognized by management for providing exceptional customer service.
- Welcomed customers, offering assistance to help find store items.
- Greeted customers promptly and responded to questions.
- Greeted customers and answered any questions they had about the store's products and services.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Performed other duties as assigned by management.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Identified needs of customers promptly and efficiently.
- Understood and followed oral and written directions.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Commissioned Security Officer
24&7 security & investigations
Houston, TX
09.2022 - 03.2024
- Escorted individuals requiring personal protection to provide safe transport to specified locations.
- Examined doors, windows, gates, locks to determine their level of security.
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies, and regulations.
- Participated in training sessions designed to enhance job performance.
- Enforced laws and regulations related to private security operations.
- Issued warnings to violators of company rules or regulations.
- Conducted regular patrols of assigned areas to ensure safety and security.
- Identified suspicious activity to determine appropriate response.
- Maintained a high degree of awareness at all times while on patrol.
- Completed required shift logs and reports, highlighting routine activities, suspicious circumstances and critical incidents.
- Provided friendly and professional assistance to employees, visitors and customers.
- Monitored building and property entrances and exits to detect intrusions and protect assets.
- Patrolled crowds during events to preserve order and promote security.
- Addressed problems quickly and reported clear information while working under minimal supervision.
- Interacted professionally with customers, employees, and visitors to the premises.
Data Collector
Daikin Texas Technology Park
Waller, TX
02.2019 - 09.2022
- Developed and implemented new methods for collecting data more efficiently.
- Stayed on top of daily workload with speed and efficiency.
- Entered data into spreadsheets, documents and databases with high accuracy rate.
- Performed data entry operations using various software applications.
- Collaborated with team members on projects involving large amounts of collected information.
- Verified the accuracy of entered information before it was included in a report or database.
- Emailed completed documents to supervisors and co-workers to confirm accuracy.
- Understood and followed oral and written directions.
Repair Technician
Daikin Texas Technology Park
Waller, TX
01.2019 - 02.2020
- Repaired and performed quality testing of products to meet established specifications.
- Developed strategies for improving efficiency in completing repair jobs.
- Replaced defective components with compatible replacements sourced from suppliers.
- Reassembled equipment, completing inspections, testing or repairs.
- Updated existing documentation regarding repairs made on machines serviced.
- Diagnosed and repaired mechanical issues according to industry standards.
- Created detailed reports documenting repair procedures performed on each machine serviced.
- Followed repair processes, driving high quality and short cycle time.
- Repaired malfunctioning systems by replacing defective components or making necessary adjustments.
- Monitored system performance levels to ensure optimal performance of all hardware devices connected to the network.
- Adjusted, connected, or disconnected wiring, piping and tubing to complete repairs and installations.
Team Leader
Daikin Texas Technology Park
Waller, TX
10.2018 - 12.2018
- Organized client meetings to provide project updates.
- Participated in regular meetings with senior leadership to provide updates on team progress.
- Kept work areas clean, neat and free of safety hazards to maximize efficiency.
- Assessed company operations for compliance with safety standards.
- Ensured compliance with all safety regulations in the workplace.
- Maintained a positive work environment that promoted collaboration between team members.
- Established clear expectations for employees, providing guidance when needed.
- Mentored newly hired employees on machine operations and implemented training on safety procedures to prevent injuries.
- Assigned projects and distributed tasks to team members as per area of expertise.
Assembler
Daikin Texas Technology Park
Waller, TX
02.2018 - 10.2018
- Performed tests on completed products to assess durability and functionality.
- Assembled complex components after careful review of project specifications and directions.
- Maintain a clean work area by sweeping up debris from assembly operations.
- Promoted worksite safety by explaining and enforcing OSHA requirements.
- Assembled machinery from component parts, following prescribed instructions to support correct configurations.
- Align components for proper fit and adjust as necessary during the assembly process.
- Adhered to work safety standards, wore protective equipment and removed workplace hazards from job sites.
- Set up and performed hand and automatic assembly operations on components, sub-assemblies and assemblies.
- Assist in training new employees on proper safety procedures while operating machinery.
- Assemble components according to specifications using hand tools, power tools, and other equipment.
Call Center Representative
HGS - Hinduja Global Solutions
Peoria, IL
06.2017 - 08.2017
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Followed standard processes and procedures for proper escalation of unresolved issues to appropriate internal teams.
- Strengthened customer retention by offering discount options.
- Maintained high levels of professionalism while interacting with customers via phone or email.
- Offered resolutions to de-escalate calls and solve customer issues.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
Cashier
Arby's
Peoria, IL
02.2017 - 06.2017
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Followed company security procedures for handling large sums of money.
- Collected payments and provided accurate change.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Answered customer inquiries regarding store policies and procedures.
Education
High School Diploma -
QUEST CHARTER ACADEMY
Peoria, IL05-2017
Skills
- Customer Service
- Inventory Management
- Staff Mentoring
- Conflict Resolution
- Organizational Abilities
- Order Taking
- Time Management Skills
- Product Knowledge
- Customer Relations
- Written and Verbal Communication
- POS System Operations
- Staff Training
Certification
- LEVEL 3 GUARDCARD
- TABC
- TFHC
Timeline
Cashier
lotus seafood
10.2023 - Current
Commissioned Security Officer
24&7 security & investigations
09.2022 - 03.2024
Data Collector
Daikin Texas Technology Park
02.2019 - 09.2022
Repair Technician
Daikin Texas Technology Park
01.2019 - 02.2020
Team Leader
Daikin Texas Technology Park
10.2018 - 12.2018
Assembler
Daikin Texas Technology Park
02.2018 - 10.2018
Call Center Representative
HGS - Hinduja Global Solutions
06.2017 - 08.2017
Cashier
Arby's
02.2017 - 06.2017
High School Diploma -
QUEST CHARTER ACADEMY
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