CAPRI COURTNEY

Work History

Human Resources Manager

New Age Service Corporation

11.2024 - Current

Enhanced the organization by planning, implementing, and evaluating employee relations and organizational policies, programs, and practices.
Complete Company Payroll through HRIS ADP
Maintains the work structure by updating job requirements and job descriptions for all positions.
Recruiting, interviewing, testing, orienting, and training all newly hired employees.
Counseling managers on candidate selection.
Conducting and analyzing exit interviews
Manages a pay plan by conducting periodic pay surveys; scheduling and conducting job evaluations; preparing pay budgets; monitoring and scheduling individual pay actions; and recommending, planning, and implementing pay structure revisions.
Implementing and Maintaining employee benefits programs (Medical, Dental, Vision, 401K, etc.)
Ensures legal compliance by monitoring and implementing applicable federal and state requirements, conducting investigations, maintaining records, and representing the organization at hearings.
Enforces management guidelines by preparing, updating, and recommending organizational policies and procedures
Maintains historical records by designing a filing and retrieval system and keeping past and current employee records
Complete annual CANTS and background checks on all employees
Completing all disciplinary action for employee’s
Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
Regularly analyzed workforce trends to proactively address potential skill gaps or staffing needs.

Human Resources Manager

Bobby E. Wright

08.2023 - 11.2024

Enhanced the organization by planning, implementing, and evaluating employee relations and organizational policies, programs, and practices.
Complete Company Payroll through HRIS Paycom
Maintains the work structure by updating job requirements and job descriptions for all positions.
Recruiting, interviewing, testing, orienting, and training all newly hired employees.
Counseling managers on candidate selection.
Conducting and analyzing exit interviews
Manages a pay plan by conducting periodic pay surveys; scheduling and conducting job evaluations; preparing pay budgets; monitoring and scheduling individual pay actions; and recommending, planning, and implementing pay structure revisions.
Implementing and Maintaining employee benefits programs (Medical, Dental, Vision, 401K, etc.)
Ensures legal compliance by monitoring and implementing applicable federal and state requirements, conducting investigations, maintaining records, and representing the organization at hearings.
Enforces management guidelines by preparing, updating, and recommending organizational policies and procedures
Maintains historical records by designing a filing and retrieval system and keeping past and current employee records
Complete annual CANTS and background checks on all employees
Completing all disciplinary action for employee’s
Streamlined HR processes for increased efficiency, reducing paperwork and manual tasks through automation.
Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
Conducted thorough internal investigations, addressing employee concerns with fairness and transparency.

988 Supervisor

The Crisis Center Inc.

08.2022 - 08.2023

Provide trauma informed on-going supervision, training, and support to all direct service staff.
Attend monthly supervision meetings with each regular staff advocate
Ensure Call to Safety is minimizing the impacts of vicarious trauma through programmatic policies and practices, debriefing with advocates, adequate training, creating a healthy and supportive work environment, and by regularly promoting self-care
Provide 24/7 bi-weekly 2nd tier staff-back-up response including: providing guidance to staff addressing crisis situations
Ensures compliance with employment, benefits, insurance, safety, and laws & regulations, and facility requirements
Conduct employee yearly and HR training in accordance with our facility’s established procedures
Manages employee development plan which includes, disciplinary actions, coaching, performance improvement plans, and investigations
Ensuring that the confidentiality of all employee information is Maintained

CARES Crisis Line Supervisor

Chrysalis Consults

12.2021 - 08.2022

Provide emotional support and referrals to appropriate services/organizations for hotline and chatline callers.
Provide assistance to law enforcement and medical personnel in the assessment of individuals in crisis and being considered for emergency detention.
Assess patients for dangerousness to self or others, psychosis, and urgency for treatment
Collaborate with on-call psychiatrist and ER doctor to evaluate patient stability
Necessitate excellent active listening skills for hotline clients and shelter residents
Assess suicidal patients at emergency rooms/jail for referral to inpatient psychiatric hospitalization or make referrals to community resources
Conduct employee yearly and HR training in accordance with our facility’s established procedures

Office Director

The Place for Children with Autism

05.2021 - 12.2021

Develops and implements office policies and procedures
Oversees all financial operations, including billing and coding
Supervises, trains, and evaluates administrative staff.
Creates the staffing schedule and approves paid time off
Hires and onboards new administrative staff
Organizing meetings and managing databases
Ordering stationery and furniture.
Handles correspondence, complaints and queries
Prepares letters, presentations and reports
Conduct employee yearly and HR training in accordance with our facility’s established procedures
Completed bi-weekly payroll for 103 employees.

Office Administrator/ Coordinator

The Gynecology Institute of Chicago

10.2020 - 04.2021

Handles the verification of insurance benefits for customers primarily through Athena System.
Notifies customers of deductibles and co-insurance due
Contacts primary care physicians regarding referrals
Surgery Scheduling for all physicians on staff
Regularly calls insurance companies to follow up
Explores other payment options with customer when needed
Keeps sensitive customer and company information confidential
Contacts customer when needing to obtain information meet defined performance metrics
Identify emergent situations, formulate solutions, and take appropriate action in a timely manner and with minimum direction from supervisor.
Completed bi-weekly payroll for 75 employees.

Authorization and Eligibility Coordinator

Vein Clinics of America

12.2019 - 06.2020

Handles the verification of insurance benefits for customers
Notifies customers of deductibles and co-insurance due
Contacts primary care physicians regarding referrals
Regularly calls insurance companies to follow up
Explores other payment options with customer when needed
Keeps sensitive customer and company information confidential
Contacts customer when needing to obtain information meet defined performance metrics
Identify emergent situations, formulate solutions, and take appropriate action in a timely manner and with minimum direction from supervisor.

Summary

Overview

Work History

Human Resources Manager

Human Resources Manager

988 Supervisor

CARES Crisis Line Supervisor

Office Director

Office Administrator/ Coordinator

Authorization and Eligibility Coordinator

Education

Master Degree of Science - Healthcare Management

Bachelor Degree of Arts - Psychology

Skills

Certification

Timeline

Similar Profiles

Farhana BasuniaFarhana Basunia

Amali BrasilAmali Brasil

Jyoti PahadiJyoti Pahadi

Marcus JacksonMarcus Jackson

Joshua TorresJoshua Torres