CAPRI COURTNEY
Bellwood,USA
Summary
Accomplished Human Resources Professional with 5+ years of progressive HR leadership experience driving organizational success through strategic people management, compliance, and employee development. Recognized for improving engagement, reducing turnover, and building HR processes that align with business goals. Skilled in full-cycle HR management, policy design, and HRIS optimization (ADP, Paycom, Paylocity). Passionate about creating inclusive, high-performance cultures where employees thrive and organizations grow.
Overview
5
5
years of professional experience
1
1
Certification
Work History
HUMAN RESOURCES GENERALIST
Trilogy Behavioral Health
Chicago, IL
09.2025 - Current
- Ensure compliance with federal, state, and local employment regulations (FLSA, FMLA, ADA) and behavioral health standards for a workforce of 700+ employees across multiple service locations.
- Conduct regular audits of personnel files, licenses, training records, and background checks to ensure full adherence to IDHS, Medicaid, and CARF accreditation requirements.
- Partner with leadership to update HR policies and employee handbooks in alignment with nonprofit governance standards and evolving mental health regulations.
- Administer and track leave of absence, ADA accommodations, and credentialing compliance while maintaining confidentiality and data accuracy.
- Manage HRIS reporting and compliance, and state audits with zero late submissions or findings.
- Support external audits and agency reviews by preparing accurate, timely documentation and ensuring corrective actions are implemented as needed.
- Deliver compliance and ethics training focused on workplace conduct, HIPAA, and trauma-informed practices, achieving a 25% increase in training completion rates.
ADMIN/HUMAN RESOURCES
Broadway Babysitters LLC
New York, NY
05.2022 - Current
- Managed end-to-end HR operations, including onboarding, background checks, and compliance for childcare staff.
- Streamlined recruitment by screening candidates, coordinating interviews, and advising on hiring decisions.
- Oversaw staff scheduling and payroll to align workforce availability with client needs.
- Tracked HR workflows using Asana and Airtable to enhance onboarding processes.
- Developed reports in Google Docs and Sheets to promote operational transparency.
- Resolved escalated scheduling issues to strengthen employee relations and partnerships.
- Maintained credential verification processes to ensure compliance with industry standards.
HUMAN RESOURCES MANAGER
New Age Service Corporation
Chicago, IL
11.2024 - 09.2025
- Lead HR operations for 100 employees, managing payroll, benefits, employee relations, and compliance programs.
- Reduced payroll discrepancies by 35% and improved accuracy by implementing automated ADP workflows.
- Partnered with senior leadership to redesign performance review and pay structures, boosting employee satisfaction scores by 20% in annual surveys.
- Spearheaded companywide HR policy updates, achieving full compliance with state and federal employment regulations.
- Conducted investigations and conflict resolution sessions, resulting in a 25% reduction in employee grievances.
- Enhanced onboarding experience by developing a structured 30-60-90 day plan, reducing new hire turnover by 18%.
HUMAN RESOURCES MANAGER
Bobby E. Wright
Chicago, IL
08.2023 - 11.2024
- Oversaw full-spectrum HR management for 200+ employees, including recruiting, benefits, training, and compliance.
- Streamlined HR workflows by introducing Paycom automation, cutting administrative processing time by 40%.
- Led performance management refresh, increasing completion rates from 65% to 95% across departments.
- Implemented employee engagement initiatives that improved retention by 22% over 12 months.
- Conducted internal audits and policy reviews, ensuring 100% compliance with DOL and EEOC regulations.
- Partnered with finance to realign compensation bands, improving internal equity and cost transparency.
988 CRISIS LINE SUPERVISOR / CARES CRISIS LINE SUPERVISOR
The Crisis Center
Gary, IN
12.2021 - 08.2023
- Supervised and coached a team of 15+ crisis intervention staff, delivering ongoing trauma-informed leadership and training.
- Reduced staff burnout and turnover by 30% through enhanced scheduling flexibility and wellness initiatives.
- Created structured feedback loops and professional development programs that improved employee engagement scores by 25%.
- Maintained strict adherence to HIPAA and safety standards, ensuring zero compliance violations during tenure.
- Chrysalis Consults
OFFICE DIRECTOR
The Place for Children with Autism
Cicero, IL
05.2021 - 12.2021
- Managed HR and administrative operations for a multi-location educational center, supporting 50+ employees.
- Introduced digital scheduling and payroll tracking, reducing administrative delays by 50%.
- Increased onboarding efficiency by redesigning hiring workflows and documentation processes.
Education
Master of Science - Healthcare Management
American Intercontinental University
Chicago, IL08.2019
Bachelor of Arts - Psychology
Philander Smith College
Little Rock, AR05.2013
Skills
- Employee Relations & Engagement
- Talent Acquisition & Retention
- Policy Development & Compliance
- HRIS & Payroll Management (ADP, Paycom, Paylocity)
- Performance Management
- Compensation & Benefits
- Leadership Development
- Organizational Design
- Conflict Resolution
Certification
- SHRM-CP – Society for Human Resource Management Certified Professional
- Certified Notary Public (CNP)
- American Red Cross CPR/First Aid/AED Instructor
Timeline
HUMAN RESOURCES GENERALIST
Trilogy Behavioral Health
09.2025 - Current
HUMAN RESOURCES MANAGER
New Age Service Corporation
11.2024 - 09.2025
HUMAN RESOURCES MANAGER
Bobby E. Wright
08.2023 - 11.2024
ADMIN/HUMAN RESOURCES
Broadway Babysitters LLC
05.2022 - Current
988 CRISIS LINE SUPERVISOR / CARES CRISIS LINE SUPERVISOR
The Crisis Center
12.2021 - 08.2023
OFFICE DIRECTOR
The Place for Children with Autism
05.2021 - 12.2021
Master of Science - Healthcare Management
American Intercontinental University
Bachelor of Arts - Psychology
Philander Smith College