Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
CAPRI MURPHY

CAPRI MURPHY

Fairburn,GA

Summary

Branch Operations Manager dedicated to increasing efficiency, streamlining procedures and improving employee morale with hands-on leadership style. Over 8 years of progressive administration and recruiting experience. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Branch Operations Manager

Staffmark
11.2019 - Current
  • Maintain friendly and professional customer interactions.
  • Met deadlines by proactively managing individual and team tasks and streamlining processes.
  • Perform monthly compliance checks.
  • Assess employee performance and developed improvement plans.
  • Train employees on proper procedures and strategies to improve productivity.
  • Increase client and supplier satisfaction by solving complex issues with efficient resolutions.
  • Maintain branch files for major accounts, investments and employees.
  • Enhance branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
  • Measure and reported on recruitment metrics to track successes and failures of recruitment efforts and identify areas for improvement.
  • Manage applicant tracking systems to keep recruitment processes organized.

CLAIMS CARE ASSOCIATE

LINCOLN FINANCIAL GROUP
04.2019 - 11.2019
  • Adhered to privacy regulations and maintains customer confidentiality
  • Supported customers on group protection benefits including Dental, Disability, Life and AD&D related policies
  • Responded to customer requests for products, services, and company information.
  • Answered incoming phone calls to articulate product value to prospective customers and support current policyholders.
  • Documented customer interactions and transactions for accurate, up-to-date records.

CUSTOMER COMMITMENT SUPERVISOR

HOMEBRIDGE FINANCIAL SERVICES
08.2014 - 01.2019
  • Compiled statistical information for special reports and summarize data to prepare standardized reports
  • Monitored workflow to improve employee time management and increase productivity.
  • Boosted team performance by developing customer service training materials and conducting service training.
  • Audited of payroll system entries and monitoring of time & attendance
  • Collaborated with Marketing team to submit recommendations towards process improvement, implement changes and increase revenue.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.

Education

M.P.A. - HEALTHCARE MANAGEMENT

GRAND CANYON UNIVERSITY
Grand Canyon, AZ
06.2015

Bachelor of Arts - JOURNALISM AND PUBLIC RELATIONS

UNIVERSITY OF MEMPHIS
Memphis, TN
12.2013

Skills

  • Strategic Planning
  • Full Cycle Recruiting
  • Employee Development
  • Compliance Reporting
  • Recruiting Strategies
  • Team Management
  • ADP Workforce Now
  • Pre-Employment Screening
  • Time Sheet Review
  • Candidate Tracking

Certification

  • CNP - Certified Notary Public
  • CTA - Certified Travel Associate

Timeline

Branch Operations Manager

Staffmark
11.2019 - Current

CLAIMS CARE ASSOCIATE

LINCOLN FINANCIAL GROUP
04.2019 - 11.2019

CUSTOMER COMMITMENT SUPERVISOR

HOMEBRIDGE FINANCIAL SERVICES
08.2014 - 01.2019

M.P.A. - HEALTHCARE MANAGEMENT

GRAND CANYON UNIVERSITY

Bachelor of Arts - JOURNALISM AND PUBLIC RELATIONS

UNIVERSITY OF MEMPHIS

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