Capri Ross
Brooklyn,NY
Summary
Detail-oriented professional with 3+ years of experience and a proven knowledge of conflict resolution, customer communications, and relationship management. Aiming to leverage my skills to successfully fill the Customer Service role at your company.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Bookkeeper
Friends Of Crown Heights Day Care Centers
Brooklyn, NY
06.2023 - Current
- Ensured accuracy in all accounting entries and records.
- Monitored cash flow, preparing reports to inform management of financial status.
- Entered deposits, credit card charges and sales entries to facilitate cash management.
- Documented transaction details to track and manage financial data.
- Processed payroll for employees, including calculating wages, deductions, and issuing payments.
- Generated invoices for clients and tracked payments received from customers.
- Verified accuracy of vendor invoices against purchase orders prior to payment processing.
Infant Care Group Leader
Friends of Crown Heights Educational Center
Brooklyn
09.2022 - Current
- Develop and Implement Curriculum: Design age-appropriate activities that promote physical, emotional, cognitive, and social development of infants
- Regularly update the curriculum to meet the evolving needs of the children.
- Ensure a Safe Environment: Regularly inspect the facility and equipment for safety, ensuring that all areas are clean, safe, and well-maintained
- Implement safety protocols and emergency procedures.
- Communicate with Parents: Maintain open lines of communication with parents and guardians
- Provide updates on their child’s development, address concerns, and share information about daily activities and milestones.
- Handle administrative tasks related to the infant care program, including enrollment, staffing, budgeting, and compliance with local regulations and licensing requirements.
Postal Service Clerk Assistant (Seasonal)
United States Postal Service
Brooklyn
11.2020 - 01.2021
- Sorted incoming and outgoing mail, according to type and destination, by hand or by operating electronic mail-sorting and scanning devices.
- Checked mail to ensure correct postage and that packages and letters are in proper condition for mailing.
- Responded to complaints regarding mail theft, delivery problems, and lost or damaged mail, filling out forms and making appropriate referrals for investigation.
Direct Support Professional (Temp Role)
Mercy
Bronx
10.2019 - 01.2020
- Maintained records of patient care, condition, progress, or problems to report and discuss observations with supervisor or case manager.
- Administered prescribed oral medications, under the written direction of physician or as directed by home care nurse or aide, and ensure patients take their medicine.
- Cared for children who are disabled or who have sick or disabled parents.
Fingerprint technician
York Police Department
New
02.2018 - 07.2019
- Identified, compared, classified, and filed fingerprints using systems such as Automated Fingerprint Identification System (AFIS) or the Henry Classification System.
- Submitted evidence to supervisors, crime labs, or court officials for legal proceedings.
- Maintained records of evidence and write and review reports.
Education
Associates - Human Services
New York City Tech College
Brooklyn, NY01.2011
High School Diploma -
Bedford High School
Bedford, MASkills
- Teamwork
- Communication Skills
- Self-Management
- Microsoft Word
- Customer Service
Certification
- Medical Assistant, Brooklyn Job Corps Academy, Brooklyn, Brooklyn, NY
- Fingerprint Tech, Brooklyn, NY
Custom
References available upon request.
Personal Information
Title: Customer Service
Timeline
Bookkeeper
Friends Of Crown Heights Day Care Centers
06.2023 - Current
Infant Care Group Leader
Friends of Crown Heights Educational Center
09.2022 - Current
Postal Service Clerk Assistant (Seasonal)
United States Postal Service
11.2020 - 01.2021
Direct Support Professional (Temp Role)
Mercy
10.2019 - 01.2020
Fingerprint technician
York Police Department
02.2018 - 07.2019
Associates - Human Services
New York City Tech College
High School Diploma -
Bedford High School
- Medical Assistant, Brooklyn Job Corps Academy, Brooklyn, Brooklyn, NY
- Fingerprint Tech, Brooklyn, NY
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