Capri Smith-Pritchett
Durham,NC
Summary
Empathetic and resourceful health service professional who is knowledgeable in health care. With 6+ years in diverse settings, I am skilled in care coordinating, case planning, and patient care that drive positive outcomes. Proven ability to enhance resident/client well-being through personalized care, crisis intervention and effective communication. Strong attention to detail and teamwork fostered positive relationships, while flexible enough to multitask when necessary. I am committed to improving client outcomes through collaboration and resource navigation with the ability to work in any environment.
Overview
7
7
years of professional experience
Work History
Home Health Aide (Part-Time)
Aging In Place Senior Care Services
Wilmington, DE
10.2025 - Current
- Assist with non medical tasks and care coordination
- Attend to basic house needs including bathing, dressing, light house keeping, and meals.
- Assist patients with mobility and transfers, promoting independence and safety during daily tasks.
- Collaborate with healthcare professionals to create personalized care plans tailored to individual patient needs.
- Complete entries in log books, journals, and care plans to accurately document and report patient progress.
Caregiver (Part-Time)
Foulk Living
Wilmington, DE
07.2025 - Current
- Assist residents with daily activities, promoting independence and dignity.
- Monitor and document health status, ensuring timely communication with healthcare professionals.
- Provide companionship to enhance emotional well-being of residents.
- Administer medications according to prescribed schedules, maintaining accurate records.
- Participate in training sessions to improve caregiving skills and knowledge of best practices.
- Build strong relationships with clients to deliver emotional support and companionship.
Receptionist
Rockland Place
Wilmington, DE
07.2022 - 10.2025
- Managed front desk operations, ensuring efficient appointment scheduling, maintained accurate records of appointments, and visitor check-in processes.
- Multi-line phone system/high call volume
- Ensured compliance with industry standards, including Medicare, Medicaid, and private payer requirements
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Coordinated communication between departments, streamlining information flow for improved operational effectiveness.
- Analyzed medical records and clinical data to ensure compliance with regulatory guidelines
Caregiver (Full-Time)
The Summit
Hockessin, DE
12.2020 - 04.2025
- Assisted residents with daily living activities, ensuring comfort and well-being.
- Monitored and recorded vital signs, reporting changes to nursing staff promptly.
- Developed personalized care plans in collaboration with healthcare professionals.
- Provided emotional support to patients and their families during challenging times, fostering trust and strong relationships.
- Documented detailed daily reports on each client''s progress, informing adjustments in care plans when necessary.
Case Management Assistant (Full-Time)
Recovery Innovations International Crisis Center
Newark, DE
02.2019 - 10.2021
- Coordinated client intake processes, ensuring timely assessment and resource allocation.
- Maintained accurate documentation, compliance, and confidentiality standards.
- Assisted in developing individualized care plans to address client needs effectively.
- Monitored client progress and documented changes in behavior and condition accurately.
- Coordinated comprehensive care plans for diverse client populations by assessing needs, identifying barriers, and connecting clients to medical, social, and community resources.
- Collaborated with multidisciplinary teams to enhance service delivery and client outcomes.
- Advocated for clients to improve access services, treatment adherence, and quality of life.
Education
Master of Science - Health Science Concentration in Population Health
Wilmington University
New Castle, DE06-2026
Bachelor of Science - Kinesiology
Delaware State University
Dover, DE05-2022
Skills
- Patient access and intake coordination
- Medication Storage & Safety Protocols
- Provide education, resources, and assistance to help members achieve goals as outlined in their plan of care and to overcome obstacles
- Typing ability of 45 wpm
- Appointment Scheduling
- Data Entry & Record Accuracy
- HIPAA compliance & confidentiality
- Contact members, providers and community agencies to coordinate access to preventive health services
- Resource Allocation
- Develop individualized care plans to identify services to meet the member’s specific needs, and goals
- Posses effective selling skills and product knowledge to influence targeted health care professionals to prescribe promoted products
- Pre-call plan to match health care professionals needs
- Experience with diverse populations
- PC skills in Microsoft Word, Excel, PowerPoint, Outlook)
- Customer Service
- Care Coordinator
Timeline
Home Health Aide (Part-Time)
Aging In Place Senior Care Services
10.2025 - Current
Caregiver (Part-Time)
Foulk Living
07.2025 - Current
Receptionist
Rockland Place
07.2022 - 10.2025
Caregiver (Full-Time)
The Summit
12.2020 - 04.2025
Case Management Assistant (Full-Time)
Recovery Innovations International Crisis Center
02.2019 - 10.2021
Master of Science - Health Science Concentration in Population Health
Wilmington University
Bachelor of Science - Kinesiology
Delaware State University