Capri Sohar
Wooster
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
4
4
years of professional experience
Work History
Homer Yost Agency
Mal Brooker
02.2024 - Current
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Received inbound phone calls and electronic quote submissions.
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
- Continually expanded knowledge of industry trends and regulatory changes to provide accurate information to clients.
Team Member
Ramseyer Farms
09.2021 - 10.2024
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
EVS Technician
Pomerene Hospital
11.2023 - 02.2024
- Delivered exceptional customer service when interacting with patients, family members, visitors, and colleagues alike, fostering a positive atmosphere within the hospital environment .
- Promoted a healthy environment for patients, visitors, and staff through diligent maintenance of high cleanliness standards.
- Supported hospital operations through timely completion of cleaning assignments, contributing to a well-maintained facility.
- Enhanced patient satisfaction by ensuring a clean and safe environment in all hospital areas.
- Assisted in emergency situations requiring immediate attention or cleanup, demonstrating adaptability under pressure.
Associate
Old Navy
01.2021 - 03.2023
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
- Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
- Greeted customers entering store and responded promptly to customer needs.
Education
Wooster Christian
Wooster, OHSkills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Attention to detail
- Dependable and responsible
- Multitasking
- Excellent communication
- Computer skills
- Calm under pressure
- Active listening
- Decision-making
- Verbal communication
Timeline
Homer Yost Agency
Mal Brooker
02.2024 - Current
EVS Technician
Pomerene Hospital
11.2023 - 02.2024
Team Member
Ramseyer Farms
09.2021 - 10.2024
Associate
Old Navy
01.2021 - 03.2023
Wooster Christian
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