Capri Stokes
Norristown,PA
Summary
Focused patient care and management professional accustomed to prioritizing and delivering basic patient care. Offers 15 years of comprehensive experience in recording vital signs, collecting specimens and preparing accurate documentation. Recognized by patients for delivering five-star patient care. An expert in providing top customer service while increasing sales and productivity.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Health Assistant
Accolade
01.2023 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Responded to customer calls and emails to answer questions about products and services.
- Analyzed and escalated complaints, issues and grievances to designated departments for investigation and response.
- Addressed customer account discrepancies and concerns.
- Maintained and managed customer files and databases.
- Verified accurate responses to questions and inquiries by maintaining advanced product knowledge.
- Received multiple positive reviews acknowledging dedication to excellent customer service.
- Sought out extra training opportunities to enhance customer relationship management abilities.
- Performed various clerical duties by filing and faxing documents and creating customer databases.
- Attended telephone skills and program information training sessions to boost aptitude.
Patient Care Technician
Doylestown Hospital
04.2022 - Current
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
- Answered patient assistance calls, assessed needs and offered qualified support.
- Led collection and safe transportation for specimens to prepare for lab testing.
- Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Helped patients maintain healthy skin by checking wounds, assessing integrity and bathing bedbound individuals.
- Supported patient admissions, discharges and transfers to promote team productivity.
- Organized and replenished unit supplies to maintain team readiness for expected demands.
- Spearheaded and organized responses to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance.
- Supported needs of 12+ residents under long-term care
Certified Nursing Assistant
Gwynedd Rehabilitation And Healthcare Center
06.2021 - 01.2022
- Maintained best-in-class standards for individualized care in 12-bed unit by continuously checking in with patients and families and quickly providing care.
- Responsible for checking all patient vitals such as temperature, blood pressure and blood sugar levels.
- Ensured scheduled feeding and monitored intake to help patients achieve nutritional objectives.
- Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Conferred with multidisciplinary healthcare team to help effectively manage patient conditions with regular testing and vitals assessments.
- Obtained client medical history, medication information, symptoms and allergies.
Assistant Store Manager of Operations
Garage Clothing USA
10.2019 - 06.2021
- Recruited, hired and trained new employees, aimed at building high-functioning team focused on stock management, visual merchandising and general store operations.
- Leadership and management efforts led to store being named top seller in tri-state area region.
- Awarded top seller, and also awarded for highest sale of units per transaction (UTP).
- Developed company initiatives for ongoing store maintenance and increasing efficiency in operations procedures.
- Communicated issues and challenges to District Manager and corporate leadership, providing problem solving solutions.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Responsibly processed payments for credit and debit cards and returned proper change for cash transactions.
- Supervised, evaluated and promoted professional growth of each associate to drive performance excellence.
Sales Associate
Macy's Credit And Customer Service
05.2016 - 06.2019
- Solved customer challenges by offering relevant products and services.
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
- Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
- Maintained records related to sales, returns and inventory availability.
- Completed orders and organized product deliveries to meet customer timetables.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Processed recurring automated payments and credit card payments.
- Maintained high knowledge of current programs, offerings and products.
- Contacted clients about verifying account information and updated services, answered questions and resolved concerns to uphold exceptional customer service standards and promote brand loyalty.
- Provided primary customer support to internal and external customers.
Cashier Specialist
Home Depot
06.2010 - 08.2011
- Helped customers complete purchases, locate items and join reward programs.
- Quickly and accurately counted drawers at start and end of each shift.
- Assisted customers by answering questions and fulfilling requests.
- Answered questions about store policies and addressed customer concerns.
- Assisted cashier team with resolving problems and maintaining efficiency.
- Managed special actions such as returns processing and payment reversals for team members.
- Reviewed and resolved differences between accounting information and cash drawer.
Education
Bachelor of Science - Cellular And Molecular Biology
Hampton University
Hampton, VA05.2018
Skills
- Patient Transport
- Repair and Maintenance Documentation
- Patient Admission
- Acute and Rehabilitative Care
- Post-Mortem Care
- Patient Information Collection
- Medical Histories and Vital Statistics
- Taking Vital Signs
- Scheduling and Coordinating
- Strategic Planning
- Employee Consultation
- Presentation Skills
- Performance Tracking and Evaluations
- Recruiting Strategies
- Operational Efficiency
- Chart pulling
- Medical insurance
- CPT coding understanding
- Decision-Making
- Dependable and Responsible
- Excellent Communication
- Cultural Awareness
- InView, OKTA, Slack Software Proficiency
- Multitasking Abilities
Affiliations
Student National Medical Association (SNMA)
Accomplishments
- Recognized for Team Leadership and Outstanding Patient Care
- Supervised team of 14 staff members.
- Achieved weekly sales goals through effectively training sales associates.
- According to Doorbuster ratings, contributed to $1.5 million in combined team annual store earnings.
Certification
- CPCT/A - Patient Care Technician/Assistant
- CPR/BSL Certification ( Cardiopulmonary Resuscitation/Basic Life Support)
Timeline
Health Assistant
Accolade
01.2023 - Current
Patient Care Technician
Doylestown Hospital
04.2022 - Current
Certified Nursing Assistant
Gwynedd Rehabilitation And Healthcare Center
06.2021 - 01.2022
Assistant Store Manager of Operations
Garage Clothing USA
10.2019 - 06.2021
Sales Associate
Macy's Credit And Customer Service
05.2016 - 06.2019
Cashier Specialist
Home Depot
06.2010 - 08.2011
Bachelor of Science - Cellular And Molecular Biology
Hampton University
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