Capria Crouch
Palm Bay,USA
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with a swift capacity to learn and apply new skills.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Payroll / HR
Ahead Human Resources
06.2021 - 12.2025
- Successfully managed 50+ client accounts, including multiple temporary staffing locations, operating out of 6 different states, by being self-motivated, with a strong sense of personal responsibility.
- Oversaw all aspects of payroll administration for various pay frequencies, including data entry and garnishment processing.
- Prepared and circulated various reports and invoices, ensuring strict adherence to compliance and data integrity standards.
- Generated payroll reports for management review, including summaries of earnings, taxes, deductions, and benefits.
- Scheduled and facilitated new hire orientations, ensuring a smooth onboarding experience for employees.
- Managed the background check process for potential hires, ensuring compliance with company policies and legal requirements.
Director of Operations
FIT Louisville, FUEL Meal Prep, The Fuelery
01.2018 - 05.2021
- Manged two companies simultaneously to aid the owner
- Performed office administration and management
- Handled expense reporting
- Managed payroll, transactions, invoicing and budgeting to decrease financial inconsistencies
- Microsoft Office and Google Drive familiar
- Data entry
- Produced and maintained Excel reports to track revenue and expenses.
- Established positive working relationships with colleagues and customers through regular communication and effective anticipation of needs.
Customer Service Representative
Chewy
02.2020 - 06.2020
- Worked in the inbound call center for the pharmacy.
- Aided customers with order questions and any other issues.
- Called veterinarian offices for approval to fulfill customer orders.
- Enter prescription information into the system for Pharmacist use.
Key Holder
Dollar General
10.2016 - 02.2018
- Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
- Oversaw store operations by counting cash drawers, reviewing equipment to ensure functioning and providing leadership.
- Educated customers about product and service offerings, special deals and newly released offerings to help each person make informed choices.
- Performed as integral staff member in streamlining opening and closing procedures.
- Assisted with team responsibilities by cleaning, managing cash registers and product merchandising.
- Educated staff on strategies for handling difficult customers and challenging situations.
- Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and memorization talents.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
Kennel Worker
Bullitt County Veterinary Center
10.2015 - 06.2016
- Performed pet intake to gain necessary information concerning health, behaviors, potential allergies and other details to provide complete records and methods of owner contact.
- Administered medications to animals in treatment on regular, scheduled bases and documented any changes in condition.
- Mixed and administered special food formulas to individual animals based on unique dietary needs.
- Assisted veterinary technicians in performing basic exams and tests such as blood draws for all species of patients.
- Followed all pet care instructions, including dietary needs and medication regimens.
- Kept cages, kennels, play yards and grooming areas neat and clean.
Kennel Worker
Kentucky Humane Society's Pet Resort
01.2015 - 10.2015
- Kept cages, kennels, play yards and grooming areas neat and clean.
- Boosted animal health for dogs and cats by carrying out optimal feeding and watering schedule.
- Monitored animals for signs of disease, illness or injury and communicated concerns to owners.
- Ensured sanitary conditions for animals by cleaning living spaces and cages according to KY health code guidelines.
- Monitored and maintained food and water of boarded animals according to animal dietary health guidelines.
- Provided top-notch customer service to every customer and exceptional care to all animals.
- Mixed and administered special food formulas to individual animals based on unique dietary needs.
- Maintained and updated daily log of time spent with dogs for calculating payments, itemizing activities and services provided.
Assembly Line Production Worker
Magna Seating
01.2013 - 02.2015
- Used established assembly instructions to complete jobs quickly, accurately and with zero errors.
- Assisted quality assurance by visually inspecting items and removing defect parts.
- Worked closely with others in team-oriented settings to maintain line productivity.
- Worked 6 different stations each rotating hour to provide optimal coverage and meet production goals.
- Trained new employees and promoted supportive, performance- oriented atmosphere by, instructing each in use of machinery, standard operating procedures and company policies.
Education
General Education -
Jefferson Community and Technical College
Louisville, KY12.2009
High school or equivalent - undefined
Fern Creek Traditional High School
Louisville, KY06.2008
Skills
- Payroll administration and processing for multiple accounts in multiple states
- New hire processing/onboarding, data entry, and records management
- Microsoft Office/Google Workspace
- Ability to multitask while staying organized & detailed
- Ability to type and 10 key
- Customer service experience
Certification
Driver's License
Languages
English
Timeline
Payroll / HR
Ahead Human Resources
06.2021 - 12.2025
Customer Service Representative
Chewy
02.2020 - 06.2020
Director of Operations
FIT Louisville, FUEL Meal Prep, The Fuelery
01.2018 - 05.2021
Key Holder
Dollar General
10.2016 - 02.2018
Kennel Worker
Bullitt County Veterinary Center
10.2015 - 06.2016
Kennel Worker
Kentucky Humane Society's Pet Resort
01.2015 - 10.2015
Assembly Line Production Worker
Magna Seating
01.2013 - 02.2015
High school or equivalent - undefined
Fern Creek Traditional High School
General Education -
Jefferson Community and Technical College