Capria McIntyre
Houston,TX
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
9
9
years of professional experience
13
13
years of post-secondary education
Work History
Admissions Counselor
2U
03.2021 - 01.2024
- Explained institution's fee structure, amenities, courses offered and facilities to prospective students and parents.
- Assessed student interests and skills and provided strategic information about pursuing suitable courses.
- Reviewed admissions applications and evaluated student credentials.
- Worked with financial aid office to verify student's' applications and discuss payment options.
- Analyzed student academic records to assess educational and career goals.
- Delivered supportive and knowledgeable counseling to students with academic or personal concerns.
Data Entry Clerk
Remedi Senior Care
02.2017 - 03.2021
- Organized, sorted, and checked input data against original documents.
- Scanned documents and saved in database to keep records of essential organizational information.
- Developed data entry policies and procedures in compliance with company standards.
- Secured and protected data from unauthorized access by complying with security protocols.
- Managed documents by organizing forms, making photocopies, filing records, preparing correspondence, and creating reports.
Night Auditor, Receptionist
Comfort Inn & Suites
02.2017 - 03.2021
- Responded to guest needs quickly and efficiently, noting changes in reservations or special needs for day crew.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Investigated auditing discrepancies by reconciling cash drop and credit card transactions.
- Looked over pending check-ins and payment processes to complete closing procedures.
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Handled all duties and tasks for night manager and concierge during busy periods to maintain front desk efficiency.
Inventory Specialist Logistics
WORLDPAC
05.2015 - 07.2017
- Recorded information, shortages, and discrepancies to keep records current and accurate.
- Coordinated shipping requests for expedited delivery and documented accurately to achieve correct billing.
- Planned and supervised shipments from production to end-user and scheduled daily and weekly routes.
- Performed regular audits and assessments of logistics processes to identify weaknesses, improve supply chain operations and minimize waste.
- Prepared and documented shipment activities and cargo movements to enable tracking history and maintain accurate records.
- Monitored inbound and outbound freight operations to establish timely delivery of packages.
Education
Bachelor of Arts -
University of Baltimore
Baltimore, MD 08.2012 - 06.2025
Skills
Risk and Compliance
Trust and Safety
Content Moderation
Customer Experience
Microsoft Word / Excel
Logistics
Timeline
Admissions Counselor
2U
03.2021 - 01.2024
Data Entry Clerk
Remedi Senior Care
02.2017 - 03.2021
Night Auditor, Receptionist
Comfort Inn & Suites
02.2017 - 03.2021
Inventory Specialist Logistics
WORLDPAC
05.2015 - 07.2017
Bachelor of Arts -
University of Baltimore
08.2012 - 06.2025