Caprice Ayala
Edmond
Summary
Dynamic and results-driven professional with fifteen years of experience in customer service, adept at thriving in fast-paced office environments. Known for delivering efficient and accurate support while fostering strong relationships with diverse teams and clients. Eager to contribute to a reputable organization that values skill development and career growth. Committed to leveraging expertise to enhance workplace productivity and drive success.
Overview
13
13
years of professional experience
Work History
Tax Specialist
Paycom
06.2022 - Current
- Calculate, file, and submit payment for original and amended taxes based on agency specific requirements.
- Research, track, and resolve assigned tax notices from agencies and assigned tickets from clients and service departments.
- Proof other specialists work to identify any errors for correction before they are sent out.
- Research and review agency changes and updates to ensure current processes are still in alignment with agency requirements.
- Perform audits and collaborate with agencies and internal business partners to manage and maintain accuracy on client tax actions.
- Assist in special projects and assignments including training and testing.
Escrow Specialist
Midland Mortgage
12.2020 - Current
- Team Lead.
- Head trainer.
- Client Communication.
- Resolves issues with bankruptcy, foreclosure, and payoffs.
- Due Diligence on incoming transfers.
- Documenting customer accounts.
- Responsible for meeting legal requirements and following internal policies.
Central scheduler
First Choice HH
03.2017 - 12.2020
- Plot visits to clinical staff.
- Communicate healthcare questions to clinical staff.
- Data entry
- Process payments
- Front desk duties
Tech Support
Sprint
01.2015 - 02.2017
- Promoted to Supervisor.
- Consistently provided professional, friendly, and engaging service.
- Handling customer technical support cases through phone and email.
- Resolve tickets representing staff-generated technical requests.
- Trouble Shoot technical and process issues to maintain productivity.
- Maintain client confidence by keeping their information confidential.
Sales Manager
Dillards
05.2012 - 12.2014
- Maintaining the staff with a Head sales position and coordinating closing duties while controlling my role of work.
- Assign sales territories and setting quotas.
- Building sales plans.
- Hiring and training sales staff.
- Monitoring inventory.
- Resolve complaints, arrange returns and refunds.
- Building work schedules for each staff member.
Education
High School Diploma - undefined
Weleetka Public School
Special education
OSUIT
Pre education
University of Central Oklahoma
Accounting
Mid-American Christian University
Skills
- Thrives in fast-paced environment
- Outgoing and energetic
- Strong organization skills
- Ability to multitask
- Problem-solving
- Flexible schedule
- Works well independently
- Courteous, professional demeanor
- Wellsky/Kinser
- Microsoft office
Timeline
Tax Specialist
Paycom
06.2022 - Current
Escrow Specialist
Midland Mortgage
12.2020 - Current
Central scheduler
First Choice HH
03.2017 - 12.2020
Tech Support
Sprint
01.2015 - 02.2017
Sales Manager
Dillards
05.2012 - 12.2014
High School Diploma - undefined
Weleetka Public School
Special education
OSUIT
Pre education
University of Central Oklahoma
Accounting
Mid-American Christian University
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