Caprice Benton
Grand Prairie,TX
Summary
Dynamic professional with extensive experience at Walmart, excelling in order picking and inventory management. Proven ability to enhance productivity through effective use of barcode scanners and a commitment to warehouse safety. Recognized for resolving customer conflicts with empathy, fostering a collaborative team environment, and achieving high satisfaction rates.
Overview
8
8
years of professional experience
Work History
Picker
Walmart
Dallas, TX
01.2024 - Current
- Worked fast to meet assigned daily picking quotas.
- Pulled orders quickly to maintain demanding productivity goals.
- Maintained a clean and organized warehouse, ensuring easy access to products for efficient picking.
- Expedited the picking process for faster order fulfillment using handheld scanners and inventory management software.
- Used RF scanners to track orders and verify accuracy.
- Verified proper labeling and identification on all orders before shipment.
Customer Service Representative
Etech
Nacogdoches, TX
10.2023 - 03.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Picker
Pilgrims Pride Corp
Nacogdoches, TX
03.2021 - 08.2023
Manager
McDonald's
Nacogdoches, TX
07.2019 - 02.2021
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
Team Lead
Braums Ice Cream And Dairy
Dallas, TX
05.2017 - 02.2019
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
- Worked different stations to provide optimal coverage and meet production goals.
Education
Nacogdoches High School
Nacogdoches, TX06.2018
Skills
- Order picking
- Barcode scanners
- Order preparation
- Warehouse safety
- Data entry
Timeline
Picker
Walmart
01.2024 - Current
Customer Service Representative
Etech
10.2023 - 03.2024
Picker
Pilgrims Pride Corp
03.2021 - 08.2023
Manager
McDonald's
07.2019 - 02.2021
Team Lead
Braums Ice Cream And Dairy
05.2017 - 02.2019
Nacogdoches High School