Caprice Coleman

• Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
• Managed inventory control, cash control, and store opening and closing procedures.
• Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
• Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
• Approved regular payroll submissions for employees.
• Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.

• Process overpayment accounts for Georgia Department and Human Service Division, (Snap, Tanf).

• Reconcile up to 20 claims daily with revenue up to $5,000.00 daily and $80,000.00 monthly.

• Manage and post all Restitution Payments from the Georgia

Department of Corrections and Probation.

• Manage Caps Claims (childcare), and peach care for Kids.

• Process clients refunds and adjustments.

• Solve problems relating to customer claims and cases.

• Manage a team of 6 agents, verifying all postings and receipts.

• Manage agent's daily production report to meet monthly deadlines and goals.

• Manage pending and unidentifiable accounts.

• Contact clients on claim issues and submit correspondence.

• Review and update Deposit Logs, and Tanf Logs.4

• Provided ongoing support to clients throughout their journey, fostering long-lasting partnerships built on trust and mutual understanding.
• Coordinated with other departments within the organization when necessary, fostering an environment of collaboration towards shared objectives related to customer success.
• Collaborated with cross-functional teams to develop innovative strategies for improving customer engagement.
• Proactively identified potential challenges or roadblocks and devised strategies for overcoming them, ensuring project success.
• Contributed ideas during brainstorming sessions aimed at enhancing overall customer experience through innovative approaches to engagement initiatives.
• Developed integrated approach to business-driven workforce development through effective marketing, public relations and communications.