Caprice Cropper
Summary
Accomplished in current role as Area Director with proven personnel and operations leadership abilities. Expert in driving team success using effective motivational and management techniques. Polished in overseeing facility operations and with results-focused approach.
Overview
21
21
years of professional experience
Work History
Area Director
Spectrum Health Systems, Inc.
11.2018
- Provide administrative, budgetary and contractual oversight of multiple institutions and community correction programs with the Virginia Department of Corrections.
- Conduct regular meetings with managers to review performance metrics and discuss areas of improvement.
- Maintain strong leadership team by developing new supervisors from within and motivating success.
- Establish effective communication channels between different teams within VADOC.
- Assist with developing policies and procedures related to the provision of substance use disorder treatment.
- Conduct regular reviews of existing program clinical service elements, documentation and procedures for continuous improvement opportunities.
Community Resource Center, Director
Volunteers of America Delaware Valley
01.2018 - 10.2018
- Responsible for the administration and operations of the Community Resource Center (CRC) offering contracted services to returning citizens/parolees monitored by New Jersey State Parole Board.
- Hired and coached staff on all policies and procedures to effectively manage parole reporting requirements.
- Aided senior leadership during executive decision-making process by generating reports to recommend corrective actions and improvements.
Family Based Services, Director
The Consortium, Inc.
06.2016 - 01.2018
- Provided clinical supervision and administrative oversight to the Family Based Services program offering intensive family structured therapeutic services to families with children diagnosed with behavioral health disorders and emotional disturbances.
- Cultivated and maintained relationships to promote positive work culture.
- Planned and implemented strategies to grow revenue.
- Generated reports to review data and issue corrective actions for improvements.
- Performed quality assurance checks on submitted documents to ensure insurance reimbursement.
- Worked with billing department to reduce contract coding errors.
Access Center-Director of Access Center Services & Virtua Intake Coordinator
Center for Family Guidance
12.2013 - 06.2016
- Operated in a dual role as the Director of the 24/7 Access Center and Intake Coordinator for Virtua Memorial Hospital Inpatient Psychiatric Unit
- Primary function to ensure timely delivery of behavioral health services including telepsychiatry, inpatient behavioral health services as well as linkages to community behavioral health services.
- Hired and coached staff on all center policies and procedures to effectively handle periods of high call volume.
- Assisted in developing strategies to maintain revenue streams for the call center.
- Resolved customer complaints in an effective manner while maintaining quality standards.
- Identified areas of improvement and implemented corrective measures where necessary.
Behavioral Health-Access Center, Master’s Level Clinician
Kennedy Health System
09.2010 - 12.2013
- Conducted clinical evaluations to determine an appropriate level of care for children and adults presenting for behavioral health and/or chemical abuse services.
- Educated patients on symptoms, root issues, and appropriate treatment expectations.
- Assessed patient symptoms, histories, current concerns, and responses to develop clear picture of current health.
Crisis Screening Center, Crisis Manager
Twin Oaks Community Services
04.2007 - 10.2010
- Managed and coordinated services offered through Camden County’s designated Psychiatric Emergency Screening Centers at Kennedy Memorial Hospital and Our Lady of Lourdes Hospital.
- Recruited, trained, supervised, evaluated and mentored staff members.
- Responded quickly and effectively when emergency situations arose; managed high stress environments with professionalism.
Children’s Mobile Response, Children's Intervention Specialist
Twin Oaks Community Services
03.2006 - 04.2009
- Provided mobile crisis intervention and short-term case management services to children between the ages of 5 and 18 that exhibit behavioral/emotional symptoms, risky behaviors and/or are in imminent danger of jeopardizing placement (home or present living arrangement).
- Developed individualized behavior intervention plans based on functional behavioral assessments.
- Collaborated with other educational personnel to provide inclusive activities or programs for children with disabilities.
Intensive In-Community Therapist
Caring Counselors
03.2006 - 03.2007
- Provided in-home and community-based therapeutic intervention to children and adolescents with behavioral health and severe emotional disorders.
- Monitored client's progress throughout the course of therapy by tracking goals set in treatment plan.
- Documented all interactions with clients according to agency policy and procedures.
Behavioral Health, Behavioral Health Staffing Coordinator
TheraCare of Southern New Jersey
03.2005 - 03.2006
- Coordinated assignments and coupling of clinicians (in-home therapist and behavioral assistant) to meet the specialized needs of children and families in need of behavioral health services within southern NJ region.
- Maintained availability of professional talent needed to meet business objectives.
- Monitored performance of clinicians throughout their assignment duration.
Intensive In-Community Therapist
TheraCare of Southern New Jersey
01.2004 - 03.2006
- Provided in-home and community-based therapeutic intervention to children and adolescents with behavioral health and severe emotional disorders.
- Documented staff information, service plans, treatment reports and progress notes.
- Tracked incoming patient information, intervention plans and patient responses to treatment.
- Responded to emergency situations and provided crisis support.
Perinatal Depression Project, Behavioral Health Case Manager
PMHCC
03.2004 - 03.2005
- Provided case management and social supports to participants identified to be at risk of and/or experiencing symptoms of depression during their pregnancies.
- Provided case management services including intake, assessment, crisis intervention, advocacy, referral and monitoring of families.
- Communicated with legal services providers, social services agencies, and local judicial systems regarding cases.
Behavioral Health Special Initiative Program (BHSI), Intensive Case Manager
PMHCC
12.1997 - 03.2004
- Provided case management services to individuals identified with behavioral health and/or chemical dependency issues.
- Provided case management services including intake, assessment, crisis intervention, advocacy, referral and monitoring of families.
- Maintained logs and electronic client records following department and agency policies for effective monitoring.
Education
MA - Counseling and Family Therapy
LaSalle University
01.2014
MS - Criminal Justice/Behavior Management (Behavioral Health)
Saint Joseph’s University
01.2004
BA - Criminology/Pre-Law
Indiana University of Pennsylvania
01.1995
Skills
- Team Management
- Staff Training and Development
- Operational Efficiency
- Employee Performance Management
- Program Leadership
- Reporting skills
- Documentation skills
- Task Delegation
- Operations Management
- Customer Service
- Computer Skills
- Critical Thinking
- Written Communication
- Analytical Thinking
- Customer Relations
References
References available upon request.
Timeline
Area Director
Spectrum Health Systems, Inc.
11.2018
Community Resource Center, Director
Volunteers of America Delaware Valley
01.2018 - 10.2018
Family Based Services, Director
The Consortium, Inc.
06.2016 - 01.2018
Access Center-Director of Access Center Services & Virtua Intake Coordinator
Center for Family Guidance
12.2013 - 06.2016
Behavioral Health-Access Center, Master’s Level Clinician
Kennedy Health System
09.2010 - 12.2013
Crisis Screening Center, Crisis Manager
Twin Oaks Community Services
04.2007 - 10.2010
Children’s Mobile Response, Children's Intervention Specialist
Twin Oaks Community Services
03.2006 - 04.2009
Intensive In-Community Therapist
Caring Counselors
03.2006 - 03.2007
Behavioral Health, Behavioral Health Staffing Coordinator
TheraCare of Southern New Jersey
03.2005 - 03.2006
Perinatal Depression Project, Behavioral Health Case Manager
PMHCC
03.2004 - 03.2005
Intensive In-Community Therapist
TheraCare of Southern New Jersey
01.2004 - 03.2006
Behavioral Health Special Initiative Program (BHSI), Intensive Case Manager
PMHCC
12.1997 - 03.2004
MA - Counseling and Family Therapy
LaSalle University
MS - Criminal Justice/Behavior Management (Behavioral Health)
Saint Joseph’s University
BA - Criminology/Pre-Law
Indiana University of Pennsylvania
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