Caprice Dellinger
Dunlap,IL
Summary
Highly motivated and committed Certified Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment. I will be completing my LPN nursing degree in June 2024 and I am looking to bring my knowledge and experience. I have been with my current employer since 2012 in Pediatric gastroenterology and have gained so much knowledge about diseases, children and parents.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Certified Medical Assistant
Carle Health Methodist Pediatric GI
06.2012 - Current
- Completed Prior authorizations for biologic's and I handled the appeals and external reviews.
- Educate and train parent's on injections for medications
- Educate patients and parents on crohn's disease, celiac disease, Eosinophilic esophagitis and many other diseases
- Educate and schedule patient for surgery procedures at hospital
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Called and faxed pharmacies to submit prescriptions and refills.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
- Reduced wait times for patients by maintaining an organized schedule and swiftly preparing examination rooms.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Conducted preliminary patient evaluations measuring weight, temperature and blood pressure.
- Contributed to a welcoming atmosphere at the practice by greeting patients warmly upon arrival, checking them in efficiently, and answering any questions they had about their visit or overall healthcare needs.
- Taught patients about medications, procedures, and care plan instructions.
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
- Improved patient satisfaction by providing efficient and accurate medical assistance during appointments.
- Coordinated with other healthcare professionals for patient referrals, ensuring a seamless transition and continuation of care.
- Prepared and administered medications to alleviate patient symptoms.
- Streamlined communication between healthcare providers, facilitating timely treatment plans and decision making.
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
Certified Medical Assistant
Carle First Care
06.2014 - 05.2024
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
- Collected and documented patient medical information such as blood pressure and weight.
- Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Prepared and administered medications to alleviate patient symptoms.
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
- Helped improve patient outcomes by educating and advising on relevant treatments and care.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
- Liaised with patients and addressed inquiries, appointment requests and billing questions.
- Followed appropriate procedures to minimize patient's exposure to radiation.
- Implemented care and efficiency improvements to support and enhance office operations.
- Collected pertinent data and calculations to aid physician in interpreting results.
- Measured patient pulse oximetry.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Oriented and trained new staff on proper procedures and policies.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Prepared lab specimens for diagnostic evaluation.
- Completed EKGs and other tests based on patient presentation in office.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Verified patient insurance coverage and collected required co-payments.
CNA
VILLA OF HOLLY BROOK
11.2013 - 10.2016
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Provided emotional support for patients during challenging times, fostering a positive healing environment.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
Donor Processor
Telecris
11.2013 - 10.2014
- Assisted donors in person or over phone by answering questions.
- Facilitated seamless handoffs between the different stages of the donation process, improving overall workflow efficiency.
- Consistently met daily collection goals while maintaining high-quality standards within each step of the process.
- Developed effective communication skills with individuals from diverse backgrounds, fostering an inclusive environment at the donation center.
- Assisted with staff training initiatives to ensure a knowledgeable team capable of handling various situations related to blood donation.
- Maintained detailed records of all donations, ensuring accuracy for future reference and analysis purposes.
- Supported other departments as needed, demonstrating adaptability and a willingness to contribute to the overall success of the organization.
- Conducted thorough pre-donation screenings to ensure donor eligibility and maintain safety standards.
- Determined donor suitability through screening tests, hematocrit and vital signs.
- Participated in regular staff meetings to discuss donor issues, share ideas for improvement, and maintain open lines of communication amongst team members.
- Streamlined the donor registration process, ensuring accurate and timely data entry.
- Cleaned and disinfected surfaces, equipment and spaces according to procedures and frequency schedule.
Education
Licensed Practical Nurse - Nursing
Spoon River College
Canton, IL06.2024
Certified Medical Assistant - Nursing
Midwest Technical Institute - East Peoria
East Peoria, IL06.2015
Associate in Criminal Justice - Criminal Justice
University of Phoenix
Tempe, AZ12.2012
Skills
Educating patients on Biologic medications
- Patient Scheduling
- Electronic Health Records
- Direct Patient Care
- Clinical Documentation
- Immunization Administration
- Medical terminology knowledge
- Reliable team player
- Phlebotomy
- Sterilization techniques
- Compassionate
- Patient-focused care
- CPR
- Procedure Assistance
- Patient Care Coordination
- Insurance Verification
- Monitoring patient progress
- Medical Procedures
- Diagnostic Procedures
Prior authorizations
Educating Patients and parents on crohn's, celiac disease, eosinophilic esophagitis, and many other diseases
- Patient documentation
- Patient Assessments
- HIPAA Compliance
- Medical Terminology
- Specimens collection and processing
Certification
- CMA - Certified Medical Assistant Certification# W8M8S8K3
- CNA - Certified Nurse Assistant
Timeline
Certified Medical Assistant
Carle First Care
06.2014 - 05.2024
CNA
VILLA OF HOLLY BROOK
11.2013 - 10.2016
Donor Processor
Telecris
11.2013 - 10.2014
Certified Medical Assistant
Carle Health Methodist Pediatric GI
06.2012 - Current
Licensed Practical Nurse - Nursing
Spoon River College
Certified Medical Assistant - Nursing
Midwest Technical Institute - East Peoria
Associate in Criminal Justice - Criminal Justice
University of Phoenix
- CMA - Certified Medical Assistant Certification# W8M8S8K3
- CNA - Certified Nurse Assistant
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