Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Caprice Hawkins

Caprice Hawkins

Associate Lead
Harrisburg,PA

Summary

Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Associate Lead With Keys

Rite Aid
03.2015 - Current
  • Completed store opening and closing procedures.
  • Counted out cash drawers and balanced totals.
  • Trained and mentored new employees.
  • Opened and closed store five days per week by counting registers, making deposits, and storing and filing all daily paperwork.
  • Logged reports, expenses, receipts, and sales in company database.
  • Improved customer service by projecting friendly and knowledgeable attitude.
  • Processed cash, credit, debit, and check payments.
  • Maintained a clean, safe and pleasing environment for customers and employees.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Oversaw team of eight employees.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Photographed customers for passport and verified photo met specific standards.
  • Developed strong rapport with customers and created positive impression of business.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Answered questions about store policies and addressed customer concerns.
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Located merchandise across various stores to address customer needs.
  • Worked with loss prevention in monitoring shopper behavior.

Store Associate

Aldi
10.2018 - 10.2019
  • Maintained tidy and organized store to comply with cleanliness standards.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Balanced and organized cash register by handling cash, counting change, and storing coupons.
  • Answered questions about store policies and addressed customer concerns.
  • Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
  • Managed efficient cash register operations.
  • Worked to meet or exceed ringing percentage by implementing time management skills.
  • Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
  • Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.

Beauty Advisor

Sally Beauty
05.2018 - 07.2018
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Maintained counter and display areas for cleanliness and organization.
  • Identified skin and hair needs of customers to provide assistance in choosing best products.
  • Promoted additional products and services to increase sales numbers and revenue with diverse selection.
  • Arranged merchandise to present visually appealing displays and attract clientele.
  • Recommended specific hair and beauty products to meet individual customer needs.
  • Developed in-depth product knowledge and kept up to date with latest trends in beauty to avail of resources and apply best practices.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Completed store opening and closing procedures.
  • Counted out cash drawers and balanced totals.

Direct Care Worker

Allegheny Valley School
10.2016 - 12.2016
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Recognized and reported abnormalities or changes in patients' health status to case manager.
  • Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
  • Maintained clean, safe, and well-organized patient environment.
  • Monitored clients to assess and report physical and behavioral changes to supervisors.
  • Assisted disabled clients to support independence and well-being.
  • Supervised daily activities and provided assistance to staff.
  • Encouraged and supported clients to participate in recreational and leisure activities to promote social interactions and reduce loneliness.

Cashier

Dollar General
06.2016 - 07.2016
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Restocked and organized merchandise in front lanes.
  • Answered questions about store policies and addressed customer concerns.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Maintained current knowledge of store promotions and highlighted sales to customers.

Customer Service Associate

Kmart
07.2014 - 03.2015
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Informed customers about special promotions and provided detailed information for various products.
  • Provided training and support to new associates to help provide high-quality customer service.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Cross-trained and backed up other customer service managers.

Education

High School Diploma -

Harrisburg High - Scitech Campus
215 Market St Harrisburg, Pa 17101
05.2015

Skills

  • Sales Proficiency
  • Rewards Programs
  • Project Management
  • Good Communication Skills
  • Goal Attainment
  • Time Management
  • Customer Service and Assistance
  • Team Leadership
  • Multitasking Strengths
  • Cash Handling and Reconciliation
  • Program Promotion
  • POS Terminal Operation
  • Cleaning and Sanitizing
  • Strong Telephone Etiquette

Certification

  • Driver's License - April 2016

Timeline

Store Associate

Aldi
10.2018 - 10.2019

Beauty Advisor

Sally Beauty
05.2018 - 07.2018

Direct Care Worker

Allegheny Valley School
10.2016 - 12.2016

Cashier

Dollar General
06.2016 - 07.2016

Associate Lead With Keys

Rite Aid
03.2015 - Current

Customer Service Associate

Kmart
07.2014 - 03.2015

High School Diploma -

Harrisburg High - Scitech Campus

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Caprice HawkinsAssociate Lead