Caprice Hunley
Peachtree City,GA
Summary
Reliable Barista quickly masters new concepts and skills. Passionate about helping customers and creating satisfying experiences. Strong history of providing top-notch service and support. Exceptional communication skills with proven track record of building client rapport. Creative Barista skillful in memorizing recipes, maintaining, and operating machines and taking customer orders. Offers hands-on experience making and serving coffee and coffee-based beverages. Courteous and respectful individual recognized for consistently receiving excellent feedback from customers.
Overview
4
4
years of professional experience
Work History
Barista
Non-Profit Organizations
Riverdale, GA
09.2019 - Current
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Maintained calm demeanor during high-volume periods and special events.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Maintained clean and organized workspace, enabling coworkers to locate resources and product.
- Organized workstations efficiently so that tasks could be completed quickly during peak hours.
- Memorized official and off-menu coffee and tea preparations.
- Followed health, safety and sanitation guidelines to pass state inspections.
- Trained new baristas on company policies and procedures regarding food handling safety standards.
- Described menu items to customers and suggested products based on stated preferences.
- Stocked shelves with ingredients needed to make coffee drinks.
- Monitored inventory levels of supplies and restocked when necessary.
- Addressed and resolved customer concerns to maintain brand loyalty.
- Created complex, hand-crafted beverages based upon customer preferences.
- Supported highest standards of conduct and service to support company reputation.
- Followed safety procedures while operating machinery such as grinders and espresso machines.
- Assisted in the preparation of baked goods including muffins, cookies, scones, cakes.
- Stocked customer service stations with paper products or beverage preparation items.
- Restocked self-service area with sweeteners, stir sticks and coffee cup sleeves.
- Adhered to health department regulations concerning sanitation standards.
- Ensured all equipment was maintained in proper working order according to manufacturer's instructions.
- Developed creative recipes for signature coffees or blended drinks unique to the cafe.
- Gave samples of popular coffee and tea blends to create sales opportunities.
- Repaired minor issues with equipment and handled troubleshooting tasks to keep coffee machines operational.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Prepared and served hot or cold beverages.
- Cleaned and sanitized service or seating areas, complying to health protocols and food safety standards.
- Described menu items to customers and suggested appealing products.
- Utilized coffee maker, espresso machine and French press to prepare coffee.
- Washed and cleaned coffee maker, french press and espresso machine to remove mineral and hard water deposits.
- Demonstrated techniques on using multiple beverage machines with new team members.
- Checked brewing equipment for proper functionality.
- Sliced fruits, vegetables and meats for use in food service.
Education
High School Diploma -
Penn Foster Career School
Scranton, PA06-2023
Skills
- Food Running
- Food Preparation
- Menu Memorization
- Tea Expertise
- Coffee Expertise
- Espresso Machine Operation
- Beverage Preparation
- New Hire Training
- Speedy and Efficient
- Team Player
- Menu Knowledge
- Team Leadership
- Friendly and Outgoing
- Exceptional Customer Service
- Safe Food Handling
- Positive and Professional
- Espresso Machine Operations
- Conversant in English
- Order Taking
- Solid Problem Solver
- Excellent Math Skills
- Professional Demeanor
- Active Listener
- Safe Food Handling Practices
- Fluent in English
Affiliations
- Gardening
- Volunteering
Timeline
Barista
Non-Profit Organizations
09.2019 - Current
High School Diploma -
Penn Foster Career School
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