Caprice Lansdowne
Philadelphia,PA
Summary
Dependable, caring and helpful professional with20+ years serving customers and supporting leadership as a Receptionist, ensuring client satisfaction while spearheading multi-faceted operations. Recently completed a highly-competitive Patient Services Representative training initiative in partnership with the Children’s Hospital of Philadelphia to prepare for on-the-job success. Eager to assist patients, caregivers and staff in a challenging PSR role.
Overview
24
24
years of professional experience
Work History
Patient Services Representative
Children's Hospital of Philadelphia, CHOP
04.2022 - Current
- Maintained patient confidentiality by adhering to HIPAA regulations and diligently updating records as needed.
- Resolved patient complaints promptly, demonstrating empathy and understanding while seeking mutually beneficial solutions.
- Managed high call volume, prioritizing urgent issues and directing calls appropriately for optimal resolution.
- Provided exceptional customer service to build strong relationships with patients, leading to increased loyalty and return visits.
- Implemented effective time management strategies that allowed me to balance multiple responsibilities, resulting in improved productivity and patient satisfaction.
- Conducted pre-registration tasks including verifying insurance eligibility requirements were met before scheduled appointments.
- Took copayments and compiled daily financial records.
- Coordinated referrals to specialists when necessary, ensuring seamless continuation of care for patients with complex needs.
- Streamlined the check-in process to reduce wait times for patients while maintaining accuracy in recordkeeping.
- Greeted and assisted patients with check-in procedures.
- Provided excellent customer service to patients and medical staff.
- Trained new staff on filing, phone etiquette and other office duties.
Receptionist
District1199C
08.2000 - 05.2020
- Greet, direct and assist members while representing the organization with professionalism and friendliness for an affiliate of the National Union of Hospital and Health Care Employees
- Answer a high volume of phone calls each day, directing calls and providing a wide range of information and support
- Spearhead seamless office operations: sort and distribute incoming mail, process and send outgoing mail and prepare documents for dissemination
- Contribute project management functions, coordinating tasks to support leadership as requested
- Recognized for reliability, adaptability and the ability to balance multiple roles and responsibilities; demonstrated willingness to contribute any effort required to promote operations
Cleaning Specialist
Evolve Cleaning Group
10.2017 - 02.2019
- Provide cleaning services for ~15 residences and commercial offices with efficiency and precision
Education
Children’s Hospital of Philadelphia (CHOP) & West Philadelphia Skills Initiative
Philadelphia, PA01.2022
Cosmetology Certificate - undefined
Empire Beauty School
Philadelphia, PA01.2000
High School Diploma - undefined
West Philadelphia High School
Philadelphia, PA01.1997
Skills
- Insurance verification
- Patient registration
- Appointment scheduling
- Patient confidentiality
- Customer service
- HIPAA compliance
Timeline
Patient Services Representative
Children's Hospital of Philadelphia, CHOP
04.2022 - Current
Cleaning Specialist
Evolve Cleaning Group
10.2017 - 02.2019
Receptionist
District1199C
08.2000 - 05.2020
Cosmetology Certificate - undefined
Empire Beauty School
High School Diploma - undefined
West Philadelphia High School
Children’s Hospital of Philadelphia (CHOP) & West Philadelphia Skills Initiative
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