Caprice Mercado

• Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
• Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
• Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.

• call center environment, on calls all the time, I do the intake process to build a care plan in regards to treatment and book them with a qualified therapist

• working with over 10 systems on the computer while on calls for patients

•I’m experienced with google docs, google sheets, etc

• I handle the Spanish channel as well for all Spanish patients

•I work with insurance plans and have to verify Medicare.

• Promote, Sale Products and Services
• Closing the store included taking out trashes, Locking up devices, and making sure the store looked in order for the next day
• Come up with different strategies in order to grow sales for the store
• Operated cash register and POS to handle purchases, refunds, and exchanges for customers
• Demonstrated exceptional customer service skills, resolving customer complaints efficiently and courteously
• Built relationships with potential customers by providing helpful advice on product selection and exchanging contact information to follow up
• Maintained up-to-date knowledge of store policies regarding payments, returns, exchanges and security practices
• Opened and closed cash registers, balanced cash drawers and made deposits
• Helped customers at home to install our tv products if needed
• Greeted customers warmly and offered assistance
• Handled opening and closing out cash including getting paperwork together
• Promoted sales for our products and recommended based off customers best interest

This job was the same type of description as AT&T.

• Showed examples of how products were used
• Helped transfer data and get there new devices ready
• Built a plan for future months based off prior months sales
• Cleaned shelves, counters, and tables
• Inventoried stock and requisitioned new inventory
• Greeted customers and engaged in conversation to assess needs
• Maintained cleanliness of work areas throughout shift according to company standards
• Demonstrated excellent organizational skills while stocking shelves and arranging displays
• Located merchandise on racks or shelves and delivered to customers
• Worked front end, rang out customers merchandise
• Offered store credit card and benefits
• Receive truck inventory and unload
• Unbox and tagging clothes