Caprice Tanner
Houston,TX
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Seasoned Medical Records Clerk with 4 years of hands-on experience managing patient health files in healthcare facilities. Well-versed in preparing new patient records, processing admission procedures and discharge records and obtaining records from off-site storage facilities. Organized and coordinated individual committed to adhering to HIPAA privacy policies. Medical Records Clerk highly skilled in maintaining records in accordance with established procedures and legal guidelines. Strengths include coding, file management and inventory control.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Medical Records Specialist
VES/MAXIMUS
Houston, TX
12.2020 - 03.2024
- Reviewed medical records to ensure accuracy and completeness.
- Collected, filed, scanned, and retrieved confidential patient information.
- Identified discrepancies between paper and electronic records.
- Maintained accurate documentation of all activities related to medical records.
- Compiled statistical reports on patient care and services provided by physicians or other health professionals.
- Performed data entry into electronic health record systems.
- Processed requests for copies of patient medical files within designated timeframes.
- Ensured that all required forms were completed accurately and completely prior to storage or release.
- Answered inquiries regarding the status of patient records or their availability.
- Adhered to HIPAA guidelines when handling protected health information.
- Pulled patient records and transferred information to appropriate parties.
- Managed [Software] use and training.
- Safeguarded patient records, managing data transfers in compliance with HIPAA standards and organizational regulations.
- Maintained complete confidentiality in accordance with organization and legal requirements.
- Kept department clean, organized and professional.
- Pulled patient charts for upcoming appointments.
- Obtained information by contacting appropriate personnel or patients.
Training Supervisor
Willowood Developmental Center
Jackson, MS
02.2013 - 06.2019
- Conducted regular assessments of employee performance to identify areas needing improvement.
- Provided guidance and support to staff in the areas of customer service, sales, and marketing.
- Organized team-building activities to motivate staff members and improve morale.
- Created detailed reports outlining progress of each employee's development.
- Monitored compliance with all safety regulations during training sessions.
- Analyzed personnel needs to determine types of training necessary for optimal performance.
- Delivered presentations on topics such as communication skills, problem solving strategies, and goal setting techniques.
- Maintained records of attendance at all trainings and provided feedback to department managers regarding employee participation levels.
- Facilitated group discussions among participants during workshops or seminars.
- Reviewed course evaluations from trainees in order to make improvements accordingly.
- Trained employees on new software with minimum level of frustration and training friction.
- Used diverse technology resources to provide engaging experience.
- Established and provided appropriate instructional materials and training outlines for management-level implementation.
Customer Service Representative
Microsoft
Madison, MS
07.2008 - 01.2013
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Developed strong relationships with customers by providing personalized assistance and support.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered inbound calls, chats and emails to facilitate customer service.
- Developed strong customer relationships to encourage repeat business.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Consulted with customers to resolve service and billing issues.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Educated customers on special pricing opportunities and company offerings.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Used proven techniques to de-escalate angry customers during telephone interactions.
- Improved customer service wait times to mitigate complaints.
- Mentored new employees on procedures and policies to maximize team performance.
Education
Associate of Science - Social Work
Holmes Community College
Goodman, MS08-2015
Skills
- Electronic Health Records Management
- Medical Records Management
- Records Filing
- Medical Terminology
- Patient Care Assessments
- Telephone Etiquette
- Case Management
- Information Verification
- Proficiency in [Software]
- Document Scanning
- HIPAA Expert
- Community Advocate
- Medical Records Maintenance
- Positive Interactions
- Medical Record Security
- Payment Collection
- Clinical Documentation
- HIPAA Compliance
- Records Organization
- Office Administration
- Knowledgeable in [Software]
- Health Information Systems
- Medical Terminology Proficiency
Affiliations
I enjoy reading, traveling, meeting new people, as well as community service.
Accomplishments
I received, numerous certificates for my leadership.
Certification
I am CPR certified.
Timeline
Medical Records Specialist
VES/MAXIMUS
12.2020 - 03.2024
Training Supervisor
Willowood Developmental Center
02.2013 - 06.2019
Customer Service Representative
Microsoft
07.2008 - 01.2013
Associate of Science - Social Work
Holmes Community College
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