Summary
Overview
Work History
Education
Skills
Timeline
Generic

Caprice White

Houston,TX

Summary

Proven ability to offer excellent leadership, customer service and general skills in hospitality environment. Experienced with OPERA, FOSSE, PEOPLESOFT, MICRO and as well as MICROSOFT office.

Overview

25
25
years of professional experience

Work History

VAR

Amazon
06.2018 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Demonstrated respect, friendliness and willingness to help wherever needed.

NIGHT MANAGER

Nora Transplants Home
10.2010 - 06.2018
  • Maintained compliance with all relevant laws, regulations, and company policies, ensuring a safe and legally compliant work environment for both guests and employees.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed difficult conversations with compassion and professionalism, helping deescalate tense situations while maintaining a focus on finding resolutions.

NIGHT AUDITOR

CANDLEWOOD SUITES
11.2009 - 10.2011
  • Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
  • Oversaw night auditing of daily room occupancy and hotel revenue.
  • Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
  • Kept accounts in balance and ran daily reports to verify totals.

HOUSEKEEPING SUPERVISOR

CANDLEWOOD SUITES
08.2008 - 10.2009
  • Conducted regular room inspections to verify compliance with housekeeping standards.
  • Placed orders for housekeeping supplies and guest toiletries.
  • Communicated repair needs to maintenance staff.
  • Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
  • Worked with front desk to respond promptly to all guest requests.
  • Ensured timely completion of daily tasks, leading to an increase in positive guest feedback regarding room cleanliness.
  • Trained and mentored all new personnel to maximize quality of service and performance.
  • Completed schedules, shift reports, and other business documentation.

ROOM SUPERVISOR

HOTEL DEREK
01.2006 - 07.2007
  • Supported the hiring process, participating in interviews and helping select qualified candidates who fit well with the existing team culture.
  • Resolved conflicts among team members professionally, fostering a harmonious working atmosphere that enhanced productivity.
  • Ensured a safe working environment by enforcing strict compliance with safety policies and procedures.
  • Conducted regular inspections of rooms, ensuring adherence to quality standards and hotel guidelines.

NIGHT AUDITOR

MARRIOT COURTYARD
05.1999 - 08.2005
  • Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
  • Oversaw night auditing of daily room occupancy and hotel revenue.
  • Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
  • Kept accounts in balance and ran daily reports to verify totals.

Education

Associate of Science - Business Administration And Management

Southren University of New Hamshire
07.2026

Skills

  • Operations management
  • Client-focused
  • Quick learner
  • Account Management
  • Accounts Payable/Receivable
  • Client Relations
  • Customer service
  • Healthcare: intravenous therapy, MEDISOFT, computerized charting, STD counseling, breastfeeding educator
  • People skills: great bedside manner, enthusiastic people person, advanced problem-solving, great organizational skills
  • Sales Software: Salesforcecom, TapScan
  • Public Relations Software: Peoplesoft, Follic
  • Desktop Publishing Software: Photoshop, Illustrator, HTML

Timeline

VAR

Amazon
06.2018 - Current

NIGHT MANAGER

Nora Transplants Home
10.2010 - 06.2018

NIGHT AUDITOR

CANDLEWOOD SUITES
11.2009 - 10.2011

HOUSEKEEPING SUPERVISOR

CANDLEWOOD SUITES
08.2008 - 10.2009

ROOM SUPERVISOR

HOTEL DEREK
01.2006 - 07.2007

NIGHT AUDITOR

MARRIOT COURTYARD
05.1999 - 08.2005

Associate of Science - Business Administration And Management

Southren University of New Hamshire

Similar Profiles

CREATE PROFILE
Caprice White