Summary
Overview
Work History
Education
Skills
Websites
References
Hobbies and Interests
Timeline
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Caprice Wright-Ybarra

Caprice Wright-Ybarra

Sheffield Lake,United States

Summary

Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.

Overview

7
7
years of professional experience

Work History

Office Coordinator/Customer Service

Alcon Industries
03.2023 - 01.2024
  • Implement and maintain efficient office systems and procedures to ensure the smooth running of the company's operations
  • Ensure compliance with company policies, procedures, and regulations to maintain a safe and productive work environment
  • Coordinate and oversee the planning and execution of office events and activities to promote employee engagement and team building
  • Provide exceptional customer service to clients and customers, ensuring their satisfaction with the company's products and services
  • Ensure timely and effective handling of customer inquiries and complaints to maintain high customer satisfaction.

Office and Employee Manager

Gergely's Maintenance King
02.2022 - 03.2023
  • Assist owner in managing day-to-day operations of the office, ensuring smooth workflow and efficient processes
  • Coordinate and oversee office renovation projects to create a more modern and inviting space for the customers
  • Coordinating and scheduling meetings and appointments for the owner, ensuring all necessary parties are involved and prepared
  • Handling customer complaints and resolving issues in a timely and satisfactory manner, ensuring customer satisfaction and loyalty
  • Develop and implement training programs for employees to enhance their skills and knowledge, resulting in improved performance and productivity
  • Develop and maintain a positive office culture and work environment, fostering collaboration, creativity, and employee satisfaction.
  • Reduced operational costs through comprehensive process improvement initiatives and resource management.
  • Reviewed timesheets for completeness and accuracy.
  • Computed total time worked by employees and posted time worked to master timesheet.

Caprice Wright-YbarraDirector/Administrator

West Shore Child Care Center
08.2016 - 03.2022
  • Develop and implement a comprehensive staff training program to ensure the highest quality of care for children
  • Oversee the development and implementation of policies and procedures to ensure compliance with state licensing regulations
  • Manage the center's budget and finances, ensuring financial stability and efficient use of resources
  • Develop and maintain a strong organizational culture that promotes a positive and inclusive work environment
  • Develop and implement strategies to attract and retain qualified staff members.
  • Streamlined office operations by implementing efficient administrative systems and procedures.
  • Managed human resources functions, including hiring, onboarding, and employee evaluations for optimal team performance.
  • Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
  • Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
  • Evaluated operational practices and identified improvement opportunities to develop revisions for systems and procedures.
  • Reduced overhead costs through careful budget management and resource allocation.
  • Reviewed timesheets for completeness and accuracy.
  • Computed total time worked by employees and posted time worked to master timesheet.

Education

Bachelors Early Childhood Administration -

Ashford University
Online - San Diego, Calif.
02.2017

Skills

  • Customer Satisfaction
  • Work Environment
  • Leadership
  • Office Administration
  • Report Reconciliation
  • Correspondence Management

Websites

References

  • Meredith Thomas, Alcon Industries, merediththomas03@gmal.com, 216-469-1546
  • Aidan Petz, West Shore Child Care Center, aidankroach@gmail.com, 216-233-9983

Hobbies and Interests

I love the outdoors, nature, and its landscape, especially gardening. I enjoy learning new photography styles and have become an avid bird watcher and photographer.

Timeline

Office Coordinator/Customer Service

Alcon Industries
03.2023 - 01.2024

Office and Employee Manager

Gergely's Maintenance King
02.2022 - 03.2023

Caprice Wright-YbarraDirector/Administrator

West Shore Child Care Center
08.2016 - 03.2022

Bachelors Early Childhood Administration -

Ashford University

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Caprice Wright-Ybarra