Capricia Carmichael
Dillon,SC
Summary
I recently obtained my associates degree in business management specializing in accounting and my accounting clerk certificate from Northeastern Technical College. I maintained a 3.5 gpa and also am a member of Phi Theta Kappa . I am currently seeking a long term career that will allow me to use my skills learned in college to be a valuable asset to a company . I also just finished up an eight year contract with the United States Army reserve . My job was a unit supply specialist. I assisted my unit with ordering needed inventory and also kept track of inventory . My job skills from the military such as attention to detail , leadership ability, following command and ordering will make me a great candidate for any job .
Overview
8
8
years of professional experience
Work History
Supply specialist
United States Army Reserve
04.2015 - 04.2023
- Responsible for all inventory keeping track of soldiers clothing record ordering all needed supplies for the unit
- Trained staff on acquisition, accounting and lifecycle management for organization.
- Supervised handling of deliverables and contract closeouts.
- Oversaw supply requests, accountability, and receipts.
- Completed regular inventory counts of equipment on book for unit.
- Prepared detailed reports on unit inventory and expenditures to inform senior personnel.
- Used comprehensive inventory management system to reduce overages and shortages.
- Tracked unit supply budget and reported discrepancies to promote adherence.
- Maintained records of supply transactions for accuracy and tracking.
- Prepared unit and organizational supply documentation.
- Planned and conducted annual section training.
- Maintained automated system for tracking group supplies and equipment.
- Monitored inventory to maintain sufficient supply levels to meet business and customer needs.
- Processed required paperwork to expedite handling of shipped and received goods.
- Supported reporting, accounting and recordkeeping staff with accurate updates regarding shipment information.
- Verified orders by comparing names and quantity of items packaged with shipping documents.
- Requisitioned new supplies and maintained storage areas for smooth department operations.
- Compared shipping orders and invoices against contents received to verify accuracy.
- Communicated with carrier representatives, arranging for special deliveries and shipment receipts.
- Inspected incoming and outgoing shipments to identify discrepancies with records.
Customer Service Representative
Alorica Calling Center
06.2021 - 01.2023
- I worked for dominion energy which is a gas company
- I answered inbound calls and assist customers with setting up payment plans for their past due arrears, provided bill explanation, help start/stop service , scheduled service line inspections and answered any general questions related to customers accounts .
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Processed customer service orders promptly to increase customer satisfaction.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Provided primary customer support to internal and external customers.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Met customer call guidelines for service levels, handle time and productivity.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Education
Associate's degree - Accounting
Northeastern Technical College
Dillon, SC04.2023
High school diploma - General Education
Fairmont High School
Fairmont06.2015
Skills
- Military
- Supplier Management
- Purchasing
- Logistics
- Supply Chain
- Secret Clearance
- Procurement
- Apics
- Excel
- Inventory Control
- Microsoft Word
- Microsoft Outlook
- Administrative Experience
- Typing
- Payroll (Less than 1 year)
- ERP Systems
- MRP
- Accounts payable
- Accounts receivable
- Cost accounting
- Accounting clerk (2 years)
- Certifications and Licenses
- Driver's License
- Assessments
- Retail Skills: Shelf Stocking — Highly Proficient
- July 2020
- Receiving and storing merchandise or product
- Full results: Highly Proficient
- Customer service — Proficient
- December 2021
- Identifying and resolving common customer issues
- Full results: Proficient
- Verbal communication — Highly Proficient
- Speaking clearly, correctly, and concisely
- Call center customer service — Proficient
- January 2022
- Demonstrating customer service skills in a call center setting
- Data entry: Attention to detail — Proficient
- January 2023
- Maintaining data integrity by detecting errors
- Principles of accounting — Proficient
- Preparing financial records according to federal policies
- Retail customer service — Proficient
- Responding to customer situations in a retail setting
- Bookkeeping — Proficient
- Calculating and determining the accuracy of financial data
- Administrative assistant/receptionist — Proficient
- Using basic scheduling and organizational skills in an office setting
- Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued
- Development in any professional field
- Order Management
- Inventory Coordination
- Shipping and Receiving
- Customer Preferences
- Time Management
- Audit Counts
- Order Picking and Processing
- Asset Protection Expertise
- Microsoft Office
- Shortage Reports
- Database Management
- Attention to Detail
- Order Verification and Acceptance
- Stocking and Organization
- Inventory and Data Analysis
- Ordering Supplies
- Inventory Accounts Reconciliation
- Basic Math
- Digital and Physical Counts
- Teamwork and Collaboration
- Financial Reporting
- Verbal and Written Communication
- Barcode Labeling
- Inventory Monitoring and Management
- Microsoft Excel
- Account Management
- Report Transcription
- Order Fulfillment
- Microsoft PowerPoint
- Stocking and Replenishing
- Credit Card Payment Processing
- Retail Sales Customer Service
- Microsoft Windows
- Understanding Customer Needs
- Reading Comprehension
- Oracle EnterpriseOne
- Intuit QuickBooks
- Call Center Operations
- Customer Data Confidentiality
- Clerical Support
- Typing Proficiency
- Computer Proficiency
- Call Volume and Quality Metrics
- Order and Refund Processing
- Investigate Claims
- Grammar
- Research
- Filing
- Proofreading
- Speaking
- Documentation
- Payment Processing
- Accounting Systems and Software
- Accounts Payable and Receivable
- Audit Support
Additional Information
- Willing to relocate: Anywhere, Authorized to work in the US for any employer
Timeline
Customer Service Representative
Alorica Calling Center
06.2021 - 01.2023
Supply specialist
United States Army Reserve
04.2015 - 04.2023
Associate's degree - Accounting
Northeastern Technical College
High school diploma - General Education
Fairmont High School
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