Summary
Overview
Work History
Education
Skills
Timeline
Generic

Capricia Crennell

Durham,NC

Summary

Meticulous Medical Records Clerk with 10 year history processing medical records requests while delivering highest quality customer service. Builds rapport with staff and patients to foster smooth and effective department operations. Strong knowledge of Release of Information policies and procedures and HIPAA regulations.

Overview

13
13
years of professional experience

Work History

Records Management Associate 2

IQVIA
10.2015 - 09.2023
  • Document Processing – Hardcopy Processing
  • Perform assigned administrative tasks to support team members with project execution
  • Conduct and manage scanning processes and train staff on scanning processes
  • Monitor and review filing accuracy and compliance to IQVIA or customer file plans and SOPs where applicable
  • Maintain records center security to protect record integrity by ensuring compliance to SOPs
  • Oversee disposal of obsolete records and ensure efficient maintenance of records storage space, supplies, and equipment
  • Train team members on records management tasks, policies, and procedures
  • Establish and maintain effective internal and external client communications
  • Ensure project deadlines, commitments, and goals are met by monitoring projects daily outputs
  • Pre-QC, group, register, scan, Split batch, index (applicable only for WS) according to timelines defined by IQVIA SOP
  • Perform duties associated with Physical Storage (Pre-DIA deletions, DIA Delete Workflows, batch linking, batch reconciliations, NMR Batches shredding...)
  • Ship documents to Sponsor/RM Hubs in accordance with study instructions and within required timelines (consolidations activities)
  • Document Processing - Wingspan QC
  • Provide Trial Master File (TMF) related assistance to study teams
  • Ensure all work is conducted in accordance with SOPs, policies and practices, good clinical practices and applicable regulatory requirements and meets quality and timeline metrics
  • Establish and maintain effective internal client communications
  • Perform QC tasks & Request assistance within agreed timelines
  • Perform Wingspan/I-eTMF QC as per IQVIA SOP standards and QC Guidance documents
  • Perform Study Item List (SIL) review for selected studies as part of File Review (FR) preparation and AIs resolution raised by File Reviewers
  • Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.
  • Analyzed complex medical records to identify discrepancies in accuracy and completeness.

Records Management Associate 2

Quintiles
06.2015 - 10.2015
  • Ensure effective security, storage, and retrieval of all proprietary and client information in accordance with established procedures
  • Includes usage of scanning equipment
  • Conduct imaging/scanning and train on imaging/scanning processes
  • Provide reference services to internal clients in accordance to SOPs and by maintaining accurate charge-out systems
  • Sort and classify coded material for filing
  • Create files according to established classification system
  • Maintain log and enter metadata in database to track status and facilitate accurate retrieval of information
  • Coordinate work flow through assignment of tasks and establishment of procedures
  • File, maintain and process reports, collections, and validations
  • Maintain logs and indexes to provide status of information and assist in the collection of data for preparation of monthly metric reports
  • Assist in the training of new team members on departmental procedures

Senior Document Technician

PPD Inc
04.2014 - 10.2015
  • Sole liaison between the data management lead and manager
  • Oversee 10 key account studies where issues are addressed prior to page entry into Oracle Clinical or Medidata Rave
  • Thorough review performed on all pages prior to hand over to lead
  • Specific attention to detail on critical variable pages
  • Attend meetings with lead to go over study details and address all questions
  • Provide primary records management and file room support for multiple studies at any given time, work on special projects as assigned by records coordinator, responsible for ensuring file room security, cleanliness and that all records management tasks are completed according to PPD/and or Client SOPs/WPDs
  • Work closely with clinical administration and clinical project team members.

Document Technician

PPD Inc
07.2013 - 04.2014
  • Provides clinical trial support to clients in the form of answering commonly asked medical inquiries, assists with clinical trial launches and prescreening potential investigators for clinical trials
  • Read and comprehend medical resources to accurately respond to callers
  • Interface with management level client personnel to resolve program issues
  • In addition, we provide primary records management and file room support for multiple studies at any given time, work on special projects as assigned by records coordinator
  • Responsible for ensuring file room security, cleanliness and that all records management tasks are completed according to PPD/and or Client SOPs/WPDs
  • Work closely with clinical administration and clinical project team members.

Call Center Customer Support Representative

Xerox, ACS Inc
08.2012 - 05.2013
  • Answered customer calls regarding computer, fax machine and copier equipment
  • Entered responses into home grown database while speaking with customers
  • Performed trouble-shooting of equipment purchased to determine the root cause of customer’s complaint
  • Attended routine training to better understand Xerox systems and equipment
  • Successfully handled customer issues and maintained required metrics.

Support Service Technician

PPD Inc
05.2012 - 10.2012
  • Pre-processed data for daily work preparation
  • Scanned and indexed documents
  • Performed first and second past entry, database QC and data archiving.

Data Entry Processor

PPD Inc
05.2010 - 08.2010
  • Pre-processed data for daily work preparation
  • Scanned and indexed documents
  • Performed first and second past entry, database QC and data archiving
  • Department Specific Experience
  • Department: Records Management

Education

High School Diploma -

C E Jordan High School
Durham, NC
05.2009

Skills

  • SME Support
  • Records Management Trainer / Mentor
  • Language(s)
  • Cultural Awareness
  • MS Office
  • Planning and Coordination
  • Multitasking Abilities
  • Training and Development
  • Data Entry
  • Teamwork and Collaboration
  • Attention to Detail
  • Organization and Time Management
  • Dependable and Responsible
  • Self-Motivated
  • Problem-Solving

Timeline

Records Management Associate 2

IQVIA
10.2015 - 09.2023

Records Management Associate 2

Quintiles
06.2015 - 10.2015

Senior Document Technician

PPD Inc
04.2014 - 10.2015

Document Technician

PPD Inc
07.2013 - 04.2014

Call Center Customer Support Representative

Xerox, ACS Inc
08.2012 - 05.2013

Support Service Technician

PPD Inc
05.2012 - 10.2012

Data Entry Processor

PPD Inc
05.2010 - 08.2010

High School Diploma -

C E Jordan High School

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Capricia Crennell