Summary
Overview
Work History
Education
Skills
Timeline
SeniorSoftwareEngineer
Capricia Westbrook

Capricia Westbrook

Savannah,GA

Summary

Innovative and motivated executive assistant professional with extensive experience in banking, social services, customer service, and public speaking. Resourceful and detail-oriented individual experienced in coordinating schedules, organizing meetings/events, and supporting daily operational and administrative functions. Dedicated team player with excellent customer service skills, proven abilities to improve accuracy and reduce redundancy, and a track record of supporting complex, deadline-driven operations.

Overview

18
18
years of professional experience

Work History

Executive Assistant

Symphona
08.2021 - Current
  • Organized and coordinated conferences and meetings as needed.
  • Answered high volume of phone calls and email inquiries.
  • Processed credit card expenses and reimbursements for travel.
  • Facilitated onboarding for incoming office staff.
  • Supported hospitality needs of corporate partners and staff during meetings and company events.
  • Handled confidential and sensitive information with discretion and tact.
  • Greeted arriving visitors.
  • Screened personal and business calls and directed to appropriate party.
  • Promoted team productivity by keeping supplies organized and well-stocked.
  • Coordinated special projects of varying degrees of complexity.
  • Handled logistics, catering, agendas and travel arrangements for meeting and event planning for executive committees.
  • Coordinated all employee events and worked on ad hoc projects.
  • Filed paperwork and organized computer-based information.
  • Streamlined operations and prioritized tasks, allowing senior staff to increase productivity.
  • Managed mail when needed.
  • Worked with senior management to initiate new projects and assist in various processes.
  • Created online and in-person seminars annually, including technical support during the 3-day Zoom meeting.
  • Formatted all final documents for audits before sending to clients.
  • Scheduled all building maintenance needed with local vendors.
  • Responsible for master key for the entire building.
  • Responsible for various office budgets.

Executive Assistant

City of Statesboro
01.2019 - Current
  • Answering phones and routing calls to the correct person or department
  • Filing and retrieving corporate records, documents, and reports
  • Preparing agendas and PowerPoint slides for meetings, interviews, and employee functions
  • Recording minutes from meetings
  • Making travel arrangements for City Manager Team, City Attorney, and HR Director
  • Interpreting executive orders and explaining content to citizens
  • Creating Zoom meetings to prevent face-to-face meetings
  • Coordinating companywide holiday luncheon; pricing venues, cold calling businesses for prize donations, choosing food options, creating invitations, and greeting employees during the function
  • Assisting other departments with events, including retirement receptions, United Way kickoffs, tailgate lunches and various lunch meetings
  • Preparing payroll records by entering sick/vacation/work hours and submitting to finance
  • Processing invoices to be paid by finance department by creating a requisition, then purchase order, and finally receipt of the purchase order
  • Reconciling bank statements for several employee credit cards including itemization as well as summary
  • Ordering office supplies, food and drink, furniture, and all other items for department

Deposit Operations Specialist

First Chatham Bank
01.2015 - 01.2019
  • Ensured processing efficiency and user satisfaction maintained for all electronic services including wire transfers, ATM/debit card processing and all online banking products
  • Performed data entry, verification of transactions, file maintenance, balancing, and problem resolution for multiple processing applications
  • Reviewed new account input and maintenance, existing account maintenance, balanced internal official item accounts, offside ATM reconciliations, and records research
  • Responded to inquiries or referred to appropriate department head; exhibited follow through with customers
  • Designed training materials and conducted training for other employees
  • Achieved 5-star rating through observations by branch personnel of accurate, quality, and efficient responses to customer inquiries
  • Reduced costs by thousands due to recouping potential fraudulent pending items

Social Services Case Manager

Department of Family and Children Services
01.2014 - 01.2015
  • Conducted pre-screening activities for potential foster families
  • Wrote complete, thorough, and specific family plans for parents to follow to create a safe home
  • Developed social service plans for caseloads; investigated abuse and neglect cases; provided crisis intervention; and assessed need and delivery of services
  • Arranged for clinical services and determined financial eligibility of social services
  • Culminated strong relationships with community members; prepared court reports; and testified in court

Intern

AASU Human Resources
10.2013 - 12.2013
  • Reviewed job descriptions to ensure they were competitive
  • Created a new template for job descriptions
  • Researched other universities to gain best practices

Vault Teller and Backup CSR

First National Bank
01.2007 - 01.2010
  • Handled various personal and commercial transactions
  • Balanced ATM daily
  • Responsible for a $15,000 cash drawer
  • Ordered supplies for all branches
  • Performed batch capture at the end of day for all branches
  • Audited tellers on a quarterly basis and also acted as vault teller responsible for a $300,000 to $500,000 vault
  • Additional experience as a customer service representative, as a backup head teller at Morris Bank, and as an assistant manager at Cato Fashions

Education

Bachelor of Science - Psychology

Armstrong Atlantic State University
Savannah, GA
01.2014

Skills

  • Data Collection
  • Strategic Planning & Analysis
  • Confidentiality
  • Event Planning
  • Process Improvement
  • Business Correspondence
  • Personnel Training & Management
  • Customer Relationship Management
  • Time Management
  • Documentation
  • Scheduling

Timeline

Executive Assistant

Symphona
08.2021 - Current

Executive Assistant

City of Statesboro
01.2019 - Current

Deposit Operations Specialist

First Chatham Bank
01.2015 - 01.2019

Social Services Case Manager

Department of Family and Children Services
01.2014 - 01.2015

Intern

AASU Human Resources
10.2013 - 12.2013

Vault Teller and Backup CSR

First National Bank
01.2007 - 01.2010

Bachelor of Science - Psychology

Armstrong Atlantic State University

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Capricia Westbrook