Capricornus Whitley
Administration
Little Rock,AR
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
18
18
years of professional experience
8
8
years of post-secondary education
Work History
Behavioral Health Specialist
- Worked closely with adults and children in community settings, at residential facilities and within homes.
- Conducted functional behavior assessments, functional analysis, preference assessments, and assessments of basic learning and language skills to identify target behaviors and purpose of behaviors.
- Used [Software] to document patient information, progress notes, and treatment plans.
- Identified appropriate treatment resources and recommended patients for these services.
- Created progress reports, assessments and charting within required timeframes.
- Worked collaboratively with other mental health professionals to provide consistent care and minimize diversion.
- Conducted crisis interventions to respond to clients in crisis, assess immediate needs and provide support and resources.
- Consulted with other staff members regarding treatment plans as deemed appropriate by team leader.
- Adhered to ethical and legal standards for confidentiality, protecting clients' privacy.
Administrator
Arkansas Rehabilitation Services
Benton, AR
02.2018 - Current
- Executed record filing system to improve document organization and management.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Computerized office activities, maintained customer communications, and tracked records through delivery.
- Networked with industry professionals to exchange best practice knowledge and stay abreast of latest developments.
- Entered and maintained departmental records in company database.
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
- Collected, validated, and distributed information to employees.
Business Owner/Operator
Allstar-Kuts Beauty & Barber
Little Rock, AR
05.2005 - Current
- Kept all building areas and equipment functional and well-organized to promote business performance.
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Employed prompt decision-making and in-depth research to resolve issues.
- Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
- Trained and motivated employees to perform daily business functions.
- Devised and deployed sales and marketing tactics to drive strategic growth and support achievement of revenue goals.
- Oversaw end-to-end business processes to maintain proficiency and profitability.
- Adhered to regulatory and policy changes and made necessary adjustments to maintain overall success.
- Conducted audit inspections and independent checks to verify parts and materials.
- Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Prepared annual budgets with controls to prevent overages.
- Served as principal stakeholder over organization's complete operations.
- Served as primary point-of-contact with suppliers and contractors to achieve inventory expectations.
Security Officer
Pulaski County Special School District
Sherwood, AR
08.2016 - 05.2017
- Screened individuals and prevented passage of prohibited articles into restricted areas.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Reported suspicious activities and persons to law enforcement.
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
- Gathered information, identified, and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
Security Officer
Jones Security
Little Rock, AR
04.2014 - 07.2015
- Screened individuals and prevented passage of prohibited articles into restricted areas.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Reported suspicious activities and persons to law enforcement.
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
- Gathered information, identified, and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
- Leveraged physical or verbal techniques to investigate suspicious activities and resolve concerns.
- Responded quickly to emergency situations to assess and deflect issues.
Administrative Manager
Independent Management Services
Little Rock, AR
03.2011 - 08.2013
- Trained employees in company and regulatory compliance requirements to promote conformance.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Analyzed data related to administrative costs and spending trends to prepare budgets for personnel.
- Developed and implemented improved filing systems for enhanced order and accuracy.
- Met department budgets by monitoring and reporting on office expenses.
- Improved office operations by automating client correspondence, record tracking and data communications.
- Developed internal requirements and standards to minimize regulatory risks and liability across programs.
- Communicated corporate objectives to various divisions to meet deadlines and adhere to company budgets.
Residential Manager
Little Rock Job Corps
Little Rock, AR
08.2008 - 08.2010
- Devised and implemented patient and resident care plans, programs, policies and procedures.
- Coordinated vendors such as carpet cleaners, tilers, cable suppliers and satellite and phone service providers.
- Screened and reviewed resident applications by completing credit and criminal background checks and verifying employment and previous rental history.
- Provided for peaceful and safe tenant relations through complaint management and conflict resolution.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
- Kept properties in compliance with local, state and federal regulations.
Behavioral Health Technician
Bridgeway Behavioral Health
North Little Rock, AR
03.2006 - 06.2010
- Built and maintained positive staff relationships to promote teamwork and better serve clients.
- Facilitated on-site activities, support groups, and outings for clients.
- Searched resident belongings prior to and during stays.
- Taught clients how to complete basic household chores and prepare food.
- Conducted client rounds to check on residents.
- Engaged with colleagues in treatment team meetings to promote positive patient treatment outcomes.
- Applied de-escalation and limit-setting techniques to promote patient cooperation.
- Assisted with patient restraint and seclusion scenarios to create safe environment for patient and medical personnel.
- Supported patients needing medical care to relieve patient anxiety and promote positive outcomes.
- Participated in multidisciplinary team meetings to discuss progress and treatment plans of clients.
- Implemented evidence-based therapeutic interventions to help clients manage mental health difficulties.
- Facilitated group therapy sessions to help clients develop coping strategies and social skills.
Education
Associate of Applied Science - Social Sciences
Pulaski Technical College
North Little Rock, AR 01.2009 - 05.2011
Technical - Cosmetology
Eaton Beauty Stylist College
Little Rock, AR 05.2003 - 05.2005
High School Diploma -
North Little Rock High School
North Little Rock, AR 09.1989 - 05.1993
Skills
Assessment reports and other documentation
Interpersonal and written communication
Intervention strategies and techniques
Case documentation
Clinical interventions
Expertise in crisis intervention techniques
Records management
Volunteer
ACTS MINISTRIES, - Pastor Frank H. Stewart, NLR AR (2010- Present)
Men’s Ministry Facilitator, Teen Mentor- (Afterschool & Summer)
Certificate of Leadership Training, The STAND Foundation, Inc. - Toby Daughtery- Chief Recruiter NLR AR (2018- present)
Advanced Leadership Program (Mentoring Activities)
Business & Community Summer Events-
Back-to-School Volunteer Programs Baring Cross Community & Dunbar Community Center (Providing Services & School Supplies)
Timeline
Administrator
Arkansas Rehabilitation Services
02.2018 - Current
Security Officer
Pulaski County Special School District
08.2016 - 05.2017
Security Officer
Jones Security
04.2014 - 07.2015
Administrative Manager
Independent Management Services
03.2011 - 08.2013
Associate of Applied Science - Social Sciences
Pulaski Technical College
01.2009 - 05.2011
Residential Manager
Little Rock Job Corps
08.2008 - 08.2010
Behavioral Health Technician
Bridgeway Behavioral Health
03.2006 - 06.2010
Business Owner/Operator
Allstar-Kuts Beauty & Barber
05.2005 - Current
Technical - Cosmetology
Eaton Beauty Stylist College
05.2003 - 05.2005
High School Diploma -
North Little Rock High School
09.1989 - 05.1993