Capriesha Whitley, RSPS
Austin,TX
Summary
I am a person in long-term recovery who understands firsthand that substance use disorder can be difficult but recovery is possible. I am a compassionate Client Advocate recognized for high productivity and efficient task completion. Skilled in conflict resolution, active listening, and empathy to navigate client concerns effectively. Excel at communication, problem-solving, and adaptability, ensuring clients feel supported and valued throughout interactions.
Overview
28
28
years of professional experience
1
1
Certification
Work History
RSPS CLIENT ADVOCATE
A New Entry, Inc
Austin, TX, 78721
04.2023 - Current
- Transporting clients to 12-step meetings. Engaging in clinical team meetings. One on one with clients to help support their personal goals within their own recovery. Coordinate alumni outings and events. Coordinate community events with the clients. Document all meetings and interactions with clients. Meet one-on-one with clients and do Wellness plans. WRAP PLANS. Facilitator of community meetings to ensure all clients are aware of the rules of the facility upon entering treatment. And weekly thereafter. I am HMIS licensed through Echo. I attend monthly ROSC meetings on behalf of A New Entry held at communities for Recovery. I attend Commissioners Court meetings. I coordinate the weekly chore list for clients that are in residential treatment as well as our veterans and transitional housing clients. I help clients to secure sober living and or recovery homes to be successful when leaving our facility. I meet with treatment clients weekly to ensure that they are meeting their Wellness Plan goals and provide any assistance that may be needed to assist in reaching goals stated by said client. Document all meetings and prepare notes for leadership of all meetings. I'm a part of a client in community engagement team that engages our clients and the community. Maintain the list of alumni and volunteers within our facility. I hold volunteer orientations two times monthly. Coordinate and plug in volunteers according to the needs of our facility and the population we serve.
Enterprise customer service representative
Charter-Spectrum Communications
Austin, TX
04.2019 - 01.2022
- Handle all Enterprise business account billing
- Responded to inquiries and issues
- Tracking, shipping, credit cards
- Resolved customer information and complaints
- Customer accounts management
- Responsible for troubleshooting applications
- Provided policy and service information
- Data entry
- Verified quotes and customer orders
- Created and consolidating 20+ accounts
- Inbound, email, Skype
- Ability to navigate 10+ systems synchronously.
Caregiver/Personal Assistant
Home Helpers
Houston, Texas
01.2015 - 11.2017
- Assistance with all ADL's
- Activities Daily Living
- Including Errands, cooking, cleaning, washing, bathing.
Office Manager-secretary
Northshore Treatment Center
Houston, TX
07.2015 - 08.2017
- Produce all correspondence to state federal, and county officials
- Maintained accurate record's of customers medication history and demographic information
- Take payment for medication and urinalysis
- Performed ua according to CLIA guidelines
- Reported clients to state OTP-DEA regulating authorities
- Professional correspondence and support prepared daily
- Answer all incoming calls and oversee daily professional office functions
- Direct assistant to program director and LMSE, LCDC, Medical Director, and Nurse
- Answer all calls for facility.
- Methadone Clinic
Customer Relations Mgr
General Motors Corporation
Austin, TX
01.2002 - 11.2003
- Taking inbound calls and acted as a mediator between GM and its vehicle owners to resolve customers' vehicle concerns
- Answer questions and offer goodwill to customers when warranted
- General administrative tasks.
Receptionist / Office Assistant
Texas Municipal League
Austin, TX
01.2000 - 06.2002
- Position included constant call flow on 30-line switchboard, administration
- Directed calls to different claims representatives for workers compensation as well as liability/property claims.
Customer Service Representative
AT&T Wireless Services
Austin, TX
01.1998 - 01.2000
- Assist customers with account information
- Help to program, activate, and explain functions of cell phones
- Explain and input accounts payable information
- Customer Services, strong sales techniques.
Front Office Assistant
River City Dental
Austin, TX
01.1997 - 12.1998
- Answer telephones, set appointments for new and existing patients
- File, update, and sort patient charts
- Patients' insurance and dental records verification.
Education
Some College (No Degree) - Associate of Arts in Social Work
Austin Community College District
H.S. Diploma -
Gonzalo Garza Independence High School
Skills
- RSPS CERTIFICATION
- Microsoft Applications
- Scheduling
- Medical Records
- Referrals guidance
- Treatment plan assistance
- Strong Organization
- Goal Setting and Achievement
- Cross-Functional Teamwork
- Case Management
- Implementing Client Care Plans
- Client Assistance Referrals
- Active Listening
- Issue Reporting
- Collaboration and Teamwork
- Client Home Visits
- Attention to Detail
- Relationship Building
- Community Outreach Programs
- Client Advocacy
- Problem-solving aptitude
- Document Management
- Data Entry Software
- Grounding Techniques
- Crisis Intervention
- Client Intakes
- Behavioral Disorders
- Professional Demeanor
- Program coordination
- HIPPA Compliant
- Administrative Assistant
- CPR Certified
Certification
NRCMA, 11/01/09, Present
Current RSPS Certification
Additionalinformation
Medication Administration, Phlebotomy, Injections, Electrocardiogram, EKG, Microsoft Word, Excel, Outlook, PowerPoint, Internet, Customer Service, Resolution operating all office equipment, Multi-system phone line, Inventory Control, Scheduling, Personal Assistant to Director, Insurance Billing & Coding, Experience caring for infant special needs son, Progressive Medicine - Externship, Houston, Texas, 713-978-6337, Schedule Appointments, verify insurance, retrieve/file patient charts, front office tasks, Prepare treatment rooms for patient examinations, keeping the rooms neat and clean, Interview patients to obtain medical history and measure their vital signs, weight, and height, Authorize drug refills and provide prescription information to pharmacies, Prepare and administer medications as directed by a physician, Show patients to examination rooms and prepare them for the physician, Explain treatment procedures, medications, diets and physicians' instructions to patients, Help physicians examine patients, handing them instruments & materials or by giving injections or removing sutures, Collect blood, tissue, or other laboratory specimens, log the specimens, and prepare them for testing, Administrative Assistant, City of Austin, Austin, TX, 2002, 2007, Performed administrative duties while working in a very professional environment, Handled the Assistant Director's daily calendar & coordinated meetings with city, county, state, agencies and officials, Assembled & filed material essential for those meetings, Created program related reports, rosters, memos, spreadsheets, & graphs as determined necessary, Responsible for all business travel plans to include hotel, rental vehicle, food, & flight arrangements, Received, sorted, & distributed mail, Took inventory & maintained office supplies for office
Personal Information
Title: Customer Relations Mgr/ Office Professional/Customer Service/ Billing and Technical Support CSR
Timeline
RSPS CLIENT ADVOCATE
A New Entry, Inc
04.2023 - Current
Enterprise customer service representative
Charter-Spectrum Communications
04.2019 - 01.2022
Office Manager-secretary
Northshore Treatment Center
07.2015 - 08.2017
Caregiver/Personal Assistant
Home Helpers
01.2015 - 11.2017
Customer Relations Mgr
General Motors Corporation
01.2002 - 11.2003
Receptionist / Office Assistant
Texas Municipal League
01.2000 - 06.2002
Customer Service Representative
AT&T Wireless Services
01.1998 - 01.2000
Front Office Assistant
River City Dental
01.1997 - 12.1998
Some College (No Degree) - Associate of Arts in Social Work
Austin Community College District
H.S. Diploma -
Gonzalo Garza Independence High School
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