Capriya Carr
Monroe,GA
Overview
5
5
years of professional experience
Work History
Call Center Representative
Telenet
09.2020 - 08.2024
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Customer Service Representative
Golden State Foods
06.2019 - 07.2020
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Education
Monroe Area Highschool
Monroe, GaSkills
- Problem-solving skills
- Customer Support
- Data Entry
- Customer Service
- Answering questions
- Appointment Scheduling
Timeline
Call Center Representative
Telenet
09.2020 - 08.2024
Customer Service Representative
Golden State Foods
06.2019 - 07.2020
Monroe Area Highschool