Capucine Crowder
Chicago,IL
Summary
My main objective is to obtain team membership with an organization that is seeking an innovative, dependable and dedicated professional such as myself to become a valuable asset to the company and the community it services. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
29
29
years of professional experience
Work History
Phlebotomy Technician
Phlebotomy Geek
01.2022 - Current
- Part-time mobile phlebotomist and drug testing technician as an independent contractor
- Collect, and deliver specimens from home care patients and private nursing facilities and deliver them to our affiliate lab.
- Travel to and from locations requesting collection services.
- Transport and move required equipment for phlebotomy and/or laboratory testing collections as needed.
- Perform venipuncture and capillary punctures with precision and care, following established procedures.
- Collect and label specimens accurately, ensuring proper identification and maintaining the integrity of the
- Maintain a clean and organized work area, adhering to infection control protocols and ensuring a safe environment for patients, visitors, and staff.
- Provide exceptional patient care, demonstrating empathy and professionalism while easing any anxieties or concerns they may have.
- Keep accurate records of specimens collected, ensuring documentation is complete and current.
- Processes specimens to prepare them for laboratory testing. Prepares specimens for reference laboratory dispatch and testing. Resolves ambiguous and/or unusual test orders by contacting the appropriate personnel. Refers unresolved orders to the originator for further clarification before collecting samples or processing specimens.
- Makes the appropriate leadership aware of unresolved orders.
- Ensure compliance with applicable regulatory guidelines, such as CLIA (Clinical LaboratoryImprovement Amendments), CAP, and state certification requirements.
- Monitor phlebotomy practices to identify areas for improvement
Certified Nurse Assistant (CNA)
Shiftkey Healthcare Staffing
02.2021 - Current
- Performing duties of the Certified Nurses Assistant to Long Term Health, skilled Nursing and Assisted Living communities throughout the Chicago and surrounding cities
- Taking vitals, collecting specimens, personal care needs, range of motion, transfers and ambulation, toileting and incontinence care
- Bowel and Bladder training, Monitoring intake and output, Electronic Documentation
- Time Management, customer service, multitasking resident care, critical thinking and problem-solving
- Use of Mechanical lifts for transfers.
- Enhanced patient care by providing daily assistance with bathing, dressing, and grooming.
- Contributed to a sanitary environment by adhering to strict infection control protocols when cleaning rooms and equipment.
- Strengthened continuity of care by meticulously updating electronic health records in accordance with HIPAA regulations.
- Assisted patients during meal times, ensuring they received proper nutrition according to specific dietary requirements.
- Participated in ongoing professional development opportunities to remain current on best practices in the field of Certified Nurse Assistance.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
CNA - Certified Nursing Assistant
Gale Healthcare Staffing Solutions
08.2017 - Current
- Providing quality health care to Long Term Care and Assisted Living communities throughout the Chicago area and various U.S
- Cities
- This position is based on an as needed basis.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Supported needs of 10+ residents under long-term care.
Certified Clinical Medical Assistant
Near North Health / Komed Location
09.2023 - 10.2023
- Well-child, women's health, Internal medicine and Pediatric departments
- pre-visits, daily huddle, follow-up, patient education of procedures(post-care, immunizations, & lab procedures) Doppler fetal monitoring, EKG, monitoring patient flow, assisting providers with patient examinations, administering injections, point of care testing, specimen collection, cleaning and restocking exam rooms and equipment, I-Care vaccines retrieval, desktop management, EMR (Athena Clinical software system) eye exams(Snellen chart, Ishihara color blind test.
- Assure efficient patient flow
- Escort patient to exam room, identifies patient and prepares patient for examination.
- Obtains accurate vital signs, per organization standards.
Documents reason for visit and updates/confirms, allergies, smoking history and pharmacy information.
Promptly informs the provider and registered nurse of any significant change in vital signs or acute symptoms.
Anticipates/sets up equipment or supplies needed for visit.
Cleans and prepares exam room for next patient.
Responds to needs to expedite visits and maintain flow of patients and prioritize tasks accordingly. - Specimen collection and/or Clinical Laboratory Improvement Amendments (CLIA) waived testing as directed by Provider.
- Prepared and stocked all exam rooms in treatment area by following established protocols for disinfecting and sterilizing equipment and instruments.
- Maintained vaccine/medication inventory.
Monitor and maintained equipment and instruments according to clinic guidelines. - Daily monitoring and logging freezer/refrigerator temperature for proper vaccine and specimen storage.
- Assist in ordering supplies and correctly disposes of all expired items.
- Functions as an integral part of the patient care team and promotes patient satisfaction by interacting with patients in a professional, friendly manner.
- Performs all other duties as assigned by the Supervisor or Manager
Certified Nurse Assistant
Gareda Healthcare Services
09.2018 - 07.2020
- Provide case conference notes to IDPH in accordance to the client's plan of care and any changes needed
- Ensuring compliance with monthly inservice trainings.
- Supported patients'' emotional well-being by actively listening to their concerns and offering compassionate companionship.
- Collaborated with interdisciplinary team members to develop personalized care plans tailored to individual patient needs.
- Educated family members on best practices for home care, empowering them to support the ongoing health of their loved ones.
- Strengthened continuity of care by meticulously updating electronic health records in accordance with HIPAA regulations.
- Transported patients to medical appointments and social outings, fostering community engagement and overall wellbeing.
- Assisted with meal planning and preparation according to dietary restrictions, meeting nutritional needs while adhering to personal preferences.
- Enhanced patient care by providing daily assistance with bathing, dressing, and grooming.
- Ensured timely medication administration by accurately recording dosage and time in medical charts.
- Served as a mentor to new staff members, providing guidance and support during their onboarding process.
- Improved patient well-being by providing compassionate and attentive personal care.
Certified Nurse Assistant
Custom Home Health And Hospice
07.2018 - 02.2020
- Assist with the personal care needs of clients in their homes, assisted living communities, and skilled nursing centers
- Ensuring a safe environment to assist with fall prevention and quality care
- Medication reminders, bathing, grooming, dressing and oral care
- Meal preparation, light housekeeping, laundry, escorts to appointments and running errands
- Electronic documentation
- Skin assessments.
Certified Nursing Assistant
Windsor at Duvall
10.2016 - 01.2017
- Administration of health care to residents on the medicare rehab unit
- Providing quality resident care to short stay patients
- Assistance with ambulation; i.e hip fractures, educating and assisting residents with prosthetic limbs, oncology care
- Assistance with showers and bed baths, oral care, nail and foot care
- Monitoring for any changes in resident medical or behavioral condition
- Documentation using Point and Click point of care software to document the progress of patient plan of care, and activities of daily living.
- Provided support to patients during physical therapy sessions, enabling increased mobility and functionality.
- Assisted patients with daily living activities, promoting independence and dignity.
- Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
- Provided emotional support for patients during challenging times, fostering a positive healing environment.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
Certified Nurse Assistant/Medication Aide/ Traveler
Connie's Custom Health Systems
11.1999 - 01.2015
- Administered healthcare nationally for long term care, rehab, correctional, and mental health facilities
- Assisted living, adult day care, group homes and correctional facilities.
- Point and Click or Answers software.
- Pyxis medication dispenser
- Enhanced patient health by accurately administering prescribed medications according to schedule.
- Reduced medication errors by diligently maintaining and updating medication records for each patient.
- Improved patient understanding of medications by providing clear explanations of drug actions and side effects.
- Boosted patient compliance with medication regimes through compassionate guidance and support.
- Assisted in inventory management, ensuring an adequate stock of medications was always available for patients'' needs.
- Facilitated seamless shift changes by thoroughly documenting medication administration activities for incoming team members.
- Safeguarded patients from potential drug interactions by carefully reviewing their medical histories before administering any new medications.
- Achieved high levels of efficiency while distributing medications by organizing daily routines around individual patient schedules and needs.
- Upheld strict confidentiality standards, safeguarding sensitive patient information at all times during recordkeeping duties.
- Fostered strong relationships with patients and their families, providing emotional support throughout their treatment journey.
- Operated automated dispensing systems proficiently, maximizing accuracy and efficiency in medication distribution.
- Took patient vital signs, height, and weight measurements and monitored glucose and patient wellbeing.
- Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm.
- Administered medications to patients and remained vigilant for negative side effects.
- Reported changes in patient status regarding drug therapy.
- Prepared medication doses accurately by following medication administration record (MAR) written by healthcare providers.
- Documented medication administration into electronic medical records (EMR) to avoid duplication of medication dosages.
- Counted and recorded medication inventory routinely to maintain medication security and control.
- Reviewed medication orders for accuracy and completeness before administering medication.
- Unpacked, sorted, counted, and labeled all incoming medications to keep optimum inventory levels.
- Monitored medication storage area to maintain medication security and control.
- Administered psychotropic medications and anxiety education to patients to provide mental health care.
Customer Service Representative
AEgis Technologies
07.2012 - 07.2014
- Product Knowledge and recommendation to customers, activating new accounts, troubleshooting and problem solving for existing customers
- Ensuring 100% offer rate and generating revenue for our client by meeting individual and team oriented goals as delegated by my subordinates
- Navigation and knowledge of system software.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Conducted regular quality assurance checks on interactions with customers to ensure agents were meeting established guidelines and standards for service excellence.
- Conducted training sessions for Customer Service Representatives on various aspects of the job including soft skills development, product knowledge enhancement, and procedural updates.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Responded proactively and positively to rapid change.
- Trained new personnel regarding company operations, policies and services.
Medical Assistant (180 Hour Externship)
Peak Vista Community Health Centers Senior Center North
03.2005 - 05.2005
- Greeting patients, pharmaceutical representatives and affiliates with courtesy, dignity and compassion.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Assisted in the development of clinic policies and procedures to ensure compliance with industry standards and regulations.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Called and faxed pharmacies to submit prescriptions and refills.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Completed EKGs and other tests based on patient presentation in office.
- Measured patient spirometry.
- Administering IM, Subcutaneous, and intradermal injections.
- Waived testing and control testing.
Patient Care Technician/ Med-Surg
Penrose Main Hospital
05.1995 - 01.1996
- Helping patients maintain and restore post surgical quality of life
- Taking vitals, glucose testing, blood draws for laboratory tests per Doctor's orders
- Nasogastric and trach care, suctioning, assisting with blood transfusions
- Correctly identifying patients for care
- Bowel and bladder training, assisting with bed baths & showers
- Following rehab orders given by physical and occupational therapists
- Monitoring and collections of drainage tubes (jpeg, foley and Texas condom catheters,) Use of SCDs to prevent thrombosis
- Various duties as delegated by my Unit manager, clinical manager, Charge nurse and physicians
- Reduced stress for patients and families through effective communication and empathetic support.
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Educated patients on self-care techniques and post-discharge instructions, empowering them to take control of their own health maintenance.
- Maintained strict adherence to infection control protocols, minimizing risk of disease transmission within the clinical environment.
- Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
- Supported patient admissions, discharges, and transfers to promote team productivity.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Epic Care documentation software
Education
Diploma - Clinical Medical Assistant
Governors State University
University Park, IL04.2023
Diploma - Phlebotomy
Chicago Instruction Center for Career Development
Chicago, IL02.2021
Diploma - Medical Assistant Front And Back Office
Pima Medical Institute
Colorado Springs, CO05.2005
GED - General Studies
Pikes Peak Community College
Colorado Springs, CO06.1993
Skills
- Patient Flow Management
- Infection Control
- Documentation Management
- Venipuncture Expertise
- Specimen labeling procedures
- Specimen handling
- Medical Records Review
- Quality control guidelines
- Quality Control
- Patient confidentiality
- Venipuncture
- Data Entry
- Patient preparation
- Health Education
- HIPAA
- Diagnostic Testing
- Hemoglobin Testing
- Anatomy knowledge
- Pediatric phlebotomy
- Capillary puncture
- Order of draw
- Geriatric phlebotomy
- Adaptable approach
- Medical terminology knowledge
- Medical Records Management
- Patient support
- Communication abilities
- Injection Administration
- Customer Service
- Blood Culturing
- Appointment Scheduling
- Scheduling Software
- Fluid Intake Monitoring
- Finger Stick Method
- Interpersonal Skills
- Medical History Taking
Certifications
- Certified Clincal Medical Assistant- National Healthcare Association (NHA)
- Certified Phlebotomy Technician- National Phlebotomy Association ( NPA)
- Certified Nurse Assistant- Illinois Department of Public Health CNA registry (IDPH)
- BLS/CPR/AED- American Heart Association (AHA)
Timeline
Certified Clinical Medical Assistant
Near North Health / Komed Location
09.2023 - 10.2023
Phlebotomy Technician
Phlebotomy Geek
01.2022 - Current
Certified Nurse Assistant (CNA)
Shiftkey Healthcare Staffing
02.2021 - Current
Certified Nurse Assistant
Gareda Healthcare Services
09.2018 - 07.2020
Certified Nurse Assistant
Custom Home Health And Hospice
07.2018 - 02.2020
CNA - Certified Nursing Assistant
Gale Healthcare Staffing Solutions
08.2017 - Current
Certified Nursing Assistant
Windsor at Duvall
10.2016 - 01.2017
Customer Service Representative
AEgis Technologies
07.2012 - 07.2014
Medical Assistant (180 Hour Externship)
Peak Vista Community Health Centers Senior Center North
03.2005 - 05.2005
Certified Nurse Assistant/Medication Aide/ Traveler
Connie's Custom Health Systems
11.1999 - 01.2015
Patient Care Technician/ Med-Surg
Penrose Main Hospital
05.1995 - 01.1996
Diploma - Clinical Medical Assistant
Governors State University
Diploma - Phlebotomy
Chicago Instruction Center for Career Development
Diploma - Medical Assistant Front And Back Office
Pima Medical Institute
GED - General Studies
Pikes Peak Community College
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