Summary
Overview
Work History
Skills
Timeline
Generic

Capy Catterton

Tulsa,OK

Summary

Dynamic and dedicated Inside Account Manager with over 30 years of experience in the dental industry, recognized for a personable approach and exceptional customer service. Proven ability to establish strong rapport with clients, ensuring high levels of satisfaction while driving company success. Expertise in quality, speed, and process optimization complements a results-oriented mindset, fostering partnerships and business growth. Highly organized, proactive, and reliable, with a commitment to teamwork and a positive attitude that inspires collaboration.

Overview

38
38
years of professional experience

Work History

Account Manager

DEXIS
01.2022 - Current
  • Grow the service contract business in assigned territory by enrolling new and existing customers in service contracts and maintain the business.
  • Partner with my DEXIS Territory Sales Managers and the dealer sales managers to identity opportunities for new and existing customers.
  • Leverage systems such as Microsoft Dynamics (CRM) and SAP to effectively identify opportunities.
  • Developed and maintained strong working relationships with professionals within assigned territory.
  • Contributed to team objectives in fast-paced environment.
  • Informed customers of promotions to increase sales productivity and volume.
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
  • Follow-up with cold and warm leads to enroll customers.
  • Follow-up with expired service contracts and re-enrollment.
  • Negotiated prices, terms of sales and service agreements.

Inside Sales Rep. Midsouth

Benco Dental
02.2021 - 12.2021
  • Placing 50 outbound calls to various customers and maintaining set levels of success.
  • Identifying opportunities for sales and effectively presenting the key features and advantages of the company products to secure new business.
  • Maintaining detailed records for all Inside Sales campaigns.
  • Prospecting to drive profitable growth and achieve sales goals.
  • Engage in continuous education and learning, expected to be well versed on Benco’s product offering and up to date on the dental industry.

Member Service Representative

Community Care HMO
09.2020 - 02.2021
  • Handle 30+ calls per day.
  • Assisted members with answers on their Senior Health Plans.
  • Advised of copays per the members SHP in regard to the medical procedures.
  • Assisted with billing issues in regard to claims from providers.
  • Crossed trained to handle provider and commercial calls.
  • Medical authorizations
  • Educated members on dental insurance coverage and the difference between preventive and comprehensive procedures.

Inside Account Manager

Dentsply Sirona
07.2018 - 02.2020
  • Outbound sales for Implants (Astra Tech, Xive and Ankylos) Dentsply endo systems, dental consumables and CEREC.
  • Assisted with Ossix bone grafting sales initiative to large DSO.
  • Trained new sales reps on Ossix bone grafting products.
  • Fostered relationships with customers to expand customer base and enhance loyalty and retention.
  • Stayed current on industry trends and changes and participated in professional development opportunities to strengthen product and service knowledge.
  • Contacted customers via phone and email to explore connections, offer services and cement relationships.
  • Implemented creative sales and marketing strategies to assist sales team with reaching targets.
  • Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
  • Increased repeat customer base by maintaining relationships with high-profile clients and effectively managing service issues.
  • Maintained average monthly sales of $65,000.00.

Lead Customer Service Agent

Avis Budget Car Rental
02.2015 - 07.2018
  • Managed 45+ escalation/supervisor calls per day.
  • Assist calls from agents needing further information or assistance in customer rentals.
  • Trained new agents in company policies and car rental contracts.
  • Security calls from LEO.
  • Joint Resolution Agent, assisting with customer rentals from independent Avis/Budget locations.
  • Assisted operators with handling calls and took over escalated concerns to provide skilled solutions.
  • Implemented company processes to effectively resolve customer service issues.
  • Utilized active listening skills and asked open-ended questions to ascertain customer call needs.
  • Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
  • Coached, monitored, and motivated new agents to boost performance and enhance job knowledge.

Owner/Manager

C&C Dental Lab
07.2008 - 01.2015
  • Operated own dental lab for fixed prosthetics (crown and bridge).
  • Evaluated dentist prescriptions for lab.
  • Used standard lab practices and knowledge of precious and semi-precious alloys to preform daily duties.
  • Maintained one on one business relationship with Dentist and staff for patient care.
  • Set pricing structures according to market analytics and emerging trends.
  • Enhanced operational performance by developing effective business strategies, systems, and procedures.
  • Identified client business and operational needs and introduced services to provide solutions.
  • Promoted store offerings through newspaper advertisements, catalogs, and brochures to attract new customers.
  • Secured long-term accounts, managing sales presentations to promote product and brand benefits.

Head Ceramist/Supervisor

Cattertons Oral Ceramics
02.1988 - 07.2008
  • Built and finished crown and bridge (PRM) for both anterior and posterior.
  • Customer shades, wax, and metal finishing.
  • Diagnostic was ups.
  • Daily invoices, shipping and placing orders for office and lab supplies.
  • Developed and implemented process improvements and key business procedures.
  • Facilitated exceptional sales and performance results by focusing on continuous improvement approaches and capitalizing on emerging market opportunities.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures, and improve bottom-line profitability.
  • Trained current employees on additional job positions to maintain coverage of roles at all times.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Evaluated operational trends and made proactive strategy adjustments to maintain alignment between performance and objectives.

Skills

  • MS Office, Salesforce, JDE Ordering System, AMISYS
  • Attention to detail
  • Decision-making
  • Leadership
  • Multi-tasking
  • Organization skills
  • Problem solving
  • Supervisor
  • Remote Working
  • SAP
  • Rapport and relationship building
  • Sales territory growth
  • Lead generation
  • Promotional sales events
  • New Product Information

Timeline

Account Manager

DEXIS
01.2022 - Current

Inside Sales Rep. Midsouth

Benco Dental
02.2021 - 12.2021

Member Service Representative

Community Care HMO
09.2020 - 02.2021

Inside Account Manager

Dentsply Sirona
07.2018 - 02.2020

Lead Customer Service Agent

Avis Budget Car Rental
02.2015 - 07.2018

Owner/Manager

C&C Dental Lab
07.2008 - 01.2015

Head Ceramist/Supervisor

Cattertons Oral Ceramics
02.1988 - 07.2008

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