Cara Akers
Kitts Hill,OH
Summary
Studious Center Director offering 7 years of extensive experience in serving individuals with developmental disabilities. Top-tier skills in business and operations management. Analytical problem solver and critical thinker with remarkable decision-making and multi-tasking abilities.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
16
16
years of professional experience
Work History
Center Director
Person Centered Services/Active Day
Ironton , Ohio
06.2015 - Current
- Kept facility in compliance with all applicable standards and laws.
- Recruited and developed solid team of professionals to care for up to 80 Adults with Developmental Disabilities each day.
- Cultivated and strengthened relationships with adults, guardians, and providers.
- Developed and implemented emergency response plans for disasters, security issues and injuries.
- Promoted positive company image and established reputation as provider of choice for individuals with developmental disabilities and their families.
- Worked with other departments, local governmental organizations and community groups to provide well-rounded host of services for patrons.
- Trained new employees on proper protocols and customer service standards.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Maintained cleanliness and organization of [Type] workspace, working closely with employees to systemize tasks.
Cashier, Cook, Server, Janitorial
Skeeto's Pizza
Ironton, Ohio
08.2004 - 10.2013
- Ordered and received products and supplies to stock kitchen areas.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
- Communicated closely with servers to fully understand special orders for customers.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
- Bussed and reset tables to keep dining room and work areas clean.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction and repeat business.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Mentored staff in expectations and parameters of kitchen goals and daily work.
- Changed and sanitized cutting boards, benches and surfaces between tasks to avoid cross-contamination.
- Worked flexible schedule and extra shifts to meet business needs.
- Collected and authorized payments of guests.
- Cultivated warm relationships with regular customers.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Completed inventory counts and ordered merchandise.
- Worked closely with shift manager to solve problems and handle customer concerns.
Education
High School Diploma -
Rock Hill High School
Pedro, Ohio 05.2006
Skills
- Team Meetings
- Records Organization and Management
- Focus and Follow-Through
- Mathematical Calculation and Reasoning
- Community Engagement
- Hiring and Onboarding
- Administrative Management
- Problem Anticipation and Resolution
- General Housekeeping
- Finance and Accounting Oversight
- Department Oversight
- Fine Motor Skills
- Positive Reinforcement Methods
- Business Leadership
- Performance Monitoring and Evaluation
- Policy Development and Enforcement
- Management Training
- Money Handling
- Word Processing
- Desktops, Laptops and Mobile Devices
- Payroll Administration and Timekeeping
- Business Growth Initiatives
Accomplishments
- Supervised team of up to 25 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Received Center Director Award in 2018.
Timeline
Center Director
Person Centered Services/Active Day
06.2015 - Current
Cashier, Cook, Server, Janitorial
Skeeto's Pizza
08.2004 - 10.2013
High School Diploma -
Rock Hill High School
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