Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Cara Alton

Chesterfield,VA

Summary

Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Experienced with healthcare procedures and patient assistance. Utilizes strong organizational skills to maintain efficient office operations and support patient care.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Purchasing Assistant

HCA Health Trust Supply Chain
01.2024 - Current
  • Maintained consistent email communication with suppliers to confirm and track orders and verify price revisions on purchase orders.
  • Followed up with suppliers to confirm receipt and delivery schedules.
  • Maintained complete documentation and records of all purchasing activities.

Patient Service Representative & CCMA

Bon Secours
01.2021 - 08.2023
  • Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
  • Verified insurance eligibility and coverage for patients.
  • Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
  • Filed and maintained patient records in accordance with HIPAA regulations.
  • Provided exceptional customer service to patients, answering questions and addressing concerns.
  • Managed patient registration process, confirming data accuracy and completeness.
  • Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
  • Assisted patients in filling out check-in and payment paperwork.
  • Entered patient demographic and insurance data into electronic medical record system.
  • Answered incoming calls, scheduled appointments and filed medical records.
  • Verified patient insurance eligibility and entered patient information into system.
  • Processed medical records requests efficiently, safeguarding patient privacy while ensuring timely information access for healthcare providers.
  • Served as a reliable source of information for patients regarding appointment scheduling, insurance coverage inquiries, and general office policies.
  • Processed payments using cash and credit cards, maintaining accurate records of transactions.

Hostess and Waitress

El Patron Mexican Restaurant
03.2016 - 07.2020
  • Answered customer questions about hours, seating, and menu information.
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Completed daily side work and opening and closing duties without fail.

Assistant Teacher

The Goddard School For Early Childhood Development
06.2019 - 02.2020
  • Supported student physical, mental, and social development using classroom games and activities.
  • Supervised recess, lunch and daily student intake and dismissal.
  • Ensured a safe and supportive learning environment by enforcing classroom rules and addressing behavioral issues promptly.
  • Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.

Education

CCMA -

Med Certs/Guild
01-2022

High School Diploma -

Lloyd C Bird
01-2017

Skills

  • Order tracking
  • Documentation skills
  • Multitasking
  • Customer service
  • HIPAA compliance
  • Insurance verification
  • Appointment scheduling
  • Patient intake
  • Payment collection
  • Scheduling appointments
  • Appointment confirmation
  • Vital sign monitoring
  • Clinical documentation
  • Electronic health records
  • Telephone etiquette
  • Injection administration
  • Fluent in Spanish
  • Medical terminology knowledge
  • Procedure assistance
  • CPR
  • Flexible and adaptable
  • Computer skills

Certification

  • CCMA - Certified Clinical Medical Assistant


Languages

Spanish

Timeline

Purchasing Assistant

HCA Health Trust Supply Chain
01.2024 - Current

Patient Service Representative & CCMA

Bon Secours
01.2021 - 08.2023

Assistant Teacher

The Goddard School For Early Childhood Development
06.2019 - 02.2020

Hostess and Waitress

El Patron Mexican Restaurant
03.2016 - 07.2020

High School Diploma -

Lloyd C Bird

CCMA -

Med Certs/Guild

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