Cara Aulman
Hernando,MS
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Credit Specialist/Customer Service Representative
Acme Brick Tile & Stone
Collierville, TN
11.2023 - Current
- Reviewed credit applications to assess credit worthiness of potential customers.
- Provided recommendations for appropriate credit limits and terms.
- Evaluated customer payment patterns to determine creditworthiness and recommend actions accordingly.
- Prepared reports detailing delinquent accounts, charge-offs, collection activities, and other issues related to the company's receivable portfolio.
- Maintained a database of customer information including names, addresses, contact information, account numbers.
- Participated in meetings with senior management to discuss strategies for managing the company's receivables portfolio.
- Frequently reviewed and checked credit limit appropriateness for customers.
- Assisted department by taking on additional jobs to assist staff and fill in for absent team members.
- Contacted customers to notify of delinquent payments and resolve.
- Collaborated cross-functionally with sales, management and other departments to maintain effective operations.
- Submitted delinquent accounts to collections department or outside resources.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Supported sales team members to drive growth and development.
- Collected deposits or payments and arranged for billing.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Liaised between customers and vendors to expedite orders and meet customer demands.
- Investigated discrepancies between customer orders and vendor invoices for resolution.
- Processed returns according to established procedures.
- Verified billing data with client contracts to ensure accuracy of invoicing.
Legal Assistant/Office Manager
Hayes Law Firm
Southaven, MS
04.2022 - 10.2023
- Reviewed and prepared legal documents, such as contracts, pleadings, motions, and discovery requests.
- Maintained client confidentiality in all matters.
- Proofread drafts of legal documents for accuracy in grammar and punctuation.
- Provided administrative support to attorneys by managing calendars; scheduling appointments; organizing files; preparing correspondence; filing court documents; and obtaining necessary signatures.
- Greeted clients upon arrival at office and provided assistance as needed.
- Updated databases with new information received from attorneys or clients.
- Coordinated travel arrangements for attorneys as required by firm policy or client needs.
- Scanned physical documents into electronic format for storage in a secure database system.
- Answered phones promptly while providing courteous customer service.
- Performed basic bookkeeping duties including tracking payments received from clients.
- Maintained inventory levels of office supplies necessary for day-to-day operations.
- Filed clients' legal documents in relevant courts for processing.
- Mailed and arranged for delivery of legal correspondence to clients, witnesses and court officials.
- Managed office scheduling and kept accurate notes on deadlines, motions and other dates.
- Corresponded daily with clients, insurance adjusters, doctors and attorneys.
- Participated in client interviews, observed questioning process and documented information.
- Redacted confidential information from legal documents on case-by-case basis.
- Organized legal documents in company filing systems and databases.
- Responded to client calls and inquiries to deliver applicable information.
- Drafted correspondence, documented data and submitted materials to appropriate parties.
- Contacted witnesses and scheduled interviews and evaluations.
Office Manager
BUCKEYE CLEANING
MEMPHIS, TN
01.1996 - 03.2022
- Provided customer service and support for the Memphis and Nashville offices.
- Data and order entry.
- Managed warehouse personnel and performance.
- Accounts receivables and collections.
- Assisted purchasing with maintaining proper stock amounts.
- Assisted in and reconciled inventory counts.
- Provided sales support for outside sales and walk in customers.
- Assisted GM with pricing and customer updates.
- Responsible for the overall daily office operations.
- Developed and implemented office policies and procedures.
- Maintained filing system for records, correspondence and other documents.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Provided training to new hires on office policies and procedures.
- Managed office inventory and placed new supply orders.
- Assisted with the preparation of budgets, forecasts and financial statements.
- Supervised staff members, organized schedules and delegated tasks.
- Ordered supplies and equipment to maintain adequate inventory levels.
- Organized company events including holiday parties, team building activities .
- Interpreted and communicated work procedures and company policies to staff.
- Reconciled vendor statements, investigated and resolved discrepancies.
- Researched and responded to inquiries from vendors regarding invoice status or payment issues.
- Assisted with month-end closing activities as needed.
- Conducted periodic reviews of vendor accounts to identify opportunities for cost savings or process improvements.
- Analyzed purchase orders, contracts, invoices, check requests and other documents related to the accounts payable cycle.
- Managed vendor relationships through prompt communication of payment information.
- Problem-solved accounts payable questions on behalf of internal team members, management and vendors.
- Compiled, coded and submitted weekly invoices to accounting for payment.
- Worked with purchasing group to resolve purchase order matching issues.
- Took advantage of discount opportunities by paying vendors within payment terms.
- Matched orders with invoices and recorded required information.
Education
Some College (No Degree) - Accounting
State Tech
MEMPHIS, TNSkills
- Proficient in SAP
- Proficient in Microsoft Office
- Responsible for maintenance on office and warehouse equipment
- Proficient in JDE
Certification
HORN LAKE HIGH SCHOOL HORN LAKE, MS High School Diploma (May 1992)
Timeline
Credit Specialist/Customer Service Representative
Acme Brick Tile & Stone
11.2023 - Current
Legal Assistant/Office Manager
Hayes Law Firm
04.2022 - 10.2023
Office Manager
BUCKEYE CLEANING
01.1996 - 03.2022
HORN LAKE HIGH SCHOOL HORN LAKE, MS High School Diploma (May 1992)
Some College (No Degree) - Accounting
State Tech
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