Summary
Overview
Work History
Education
Skills
Awards
References
Timeline
Generic

CARA BAYLEY

Helena,AL

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

8
8
years of professional experience

Work History

Operations Team Manager

Mspark
11.2022 - Current
  • Oversaw daily operations, ensuring timely completion of tasks while maintaining exceptional quality standards.
  • Cultivated strong relationships with vendors, suppliers, and partners to ensure seamless coordination of business activities.
  • Enhanced customer satisfaction through proactive issue resolution and consistent communication with stakeholders.
  • Fostered open lines of communication between team members, promoting a collaborative environment that drove collective success.
  • Championed a culture of collaboration, innovation, and accountability within the operations team.

CXM

MSPARK
03.2020 - 11.2022
  • Managed 20+ million in revenue/yr
  • Works closely with sales team in order to grow & retain business
  • Skilled at working independently and collaboratively in a team environment.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Delivered fast and friendly service to handle questions and service complaints
  • Delivered exceptional customer service to bolster strong relationships and build positive experiences

Customer Account Manager

ACTION RESOURCES
07.2018 - 02.2020
  • Responsible for entering 50-60 loads daily into McLeod operating system
  • Maintains working relationship with 45-50 customers, soliciting freight for local, regional and OTR tanker drivers Daily
  • Communication with eight terminals to ensure freight coverage and to establish trust
  • Managed customer accounts and addressed inquiries or concerns
  • Conducted regular follow-ups with customers after service or product delivery
  • Collaborated with sales teams to identify new business opportunities
  • Ensured timely delivery of products or services by coordinating with internal departments
  • Monitored account activity and provided regular updates to customers

Driver Recruiter

ACTION RESOURCES
10.2017 - 07.2018
  • Maintained a quota of two drivers per week
  • Qualified all applications through TenStreet application
  • Reviewed previous employment verifications and ran all pertinent driving records (background check, PSP, MVR)

Outside Sales Executive

DEX MEDIA
01.2017 - 06.2017
  • Created and managed marketing programs to fill clients' advertising gaps
  • Sold state of the art technology tools, including mobile websites, search engine marketing (SEM) and optimization (SEO) to help customers build successful advertising campaigns

Education

Bachelor of Science - Marketing

UNIVERSITY OF NORTH ALABAMA
FLORENCE, AL
05.2008

Skills

  • Deadline Management
  • Customer Service Management
  • Process improvement
  • Relationship building
  • Team leadership
  • Conflict resolution
  • Attention to detail
  • Vendor Relations
  • Teamwork and Collaboration
  • Training and mentoring

Awards

  • Collaboration Award, Mspark, 09/21
  • Learn & Grow Award, Mspark, 02/24

References

AVAILABLE UPON REQUEST

Timeline

Operations Team Manager

Mspark
11.2022 - Current

CXM

MSPARK
03.2020 - 11.2022

Customer Account Manager

ACTION RESOURCES
07.2018 - 02.2020

Driver Recruiter

ACTION RESOURCES
10.2017 - 07.2018

Outside Sales Executive

DEX MEDIA
01.2017 - 06.2017

Bachelor of Science - Marketing

UNIVERSITY OF NORTH ALABAMA

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CARA BAYLEY