Cara Behm
Williston,VT
Summary
Dynamic professional serving unique client needs through clear communication and spirit of empathy and respect. Experienced in staff management and office administration. Skilled in MS Office and adept at fostering relationships, I've significantly enhanced operational efficiency and team productivity. Smoothly handles questions and resolves concerns with great problem-solving abilities and attention to detail. Multitasks and manages time well to consistently meet performance targets.
Overview
20
20
years of professional experience
Work History
House and Pet Sitter
Self-employeed
07.2018 - Current
- Fed and walked pets, cleaning up after pets indoors and outdoors.
- Managed a variety of household tasks, including mail collection, plant care, trash removal, and light cleaning to maintain a clean living environment for clients'' return.
- Communicated with homeowner via phone or text.
- Fed and watered animals and replaced dirty bedding and litter boxes.
- Built strong relationships with repeat customers based on trustworthiness professionalism exceptional attention detail.
- Provided regular exercise routines for pets, promoting physical fitness and mental stimulation through walks, playtime, and interactive games.
Administrative Manager
Turning Point Center
01.2022 - 03.2023
- Ensured smooth daily operations with timely completion of all essential administrative tasks and responsibilities.
- Provided exceptional administrative support for executive-level staff.
- Responsible for recruitment, hiring, training, and supervision of volunteer staff, Recovery Peer Support Specialist Team, and Weekend & Evenings Operations Manager.
- Supervised staff and delegated tasks to maintain positive, productive administrative operations.
- Maintained accurate record-keeping systems to ensure easy access to critical information for decision-making purposes.
- Responsible for collection and reporting of all data required for state funding among all Center managed grants; worked closely with grant program coordinator to accomplish all data requirements.
- Developed, maintained, and stored all Center policy and procedural documentation.
- Managed Center's activities schedule, vetted and recruited community groups, coordinated with group memberships for designating space and other needs.
- Managed sensitive information discreetly, ensuring proper storage and disposal practices were followed at all times to maintain confidentiality compliance standards.
- Oversaw office inventory activities by ordering all Center related office needs and worked within Center's budget for the fiscal year.
- Nurtured a positive work environment by addressing employee concerns promptly and fairly, fostering open communication channels between staff members at all levels of the organization.
- Participated in events planning, coordinating with the Board of Directors and Executive Director pertaining to strategic action steps and sub-committees.
- Worked as the main point-person for communication between the Center and the Chittenden County Treatment Court. Confirmed that Treatment Court participants were completing volunteering and community service requirements.
- Assisted with Center communications via website, social media, and newsletters.
Operations Manager
Turning Point Center
11.2020 - 01.2022
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory to ensure the Center had all necessary office supplies for daily operations.
- Recruit, train, and supervise volunteers.
- Developed systems and procedures to improve operational quality and team efficiency.
- Managed guest relations, made sure that guests were adhering to Center rules and policy. Enhanced guest/client satisfaction by establishing clear communication channels and addressing concerns promptly.
- Oversight and coordination of 179 S. Winooski Ave. building including tenant relations, which included coordinating with sub-contractors, property manager, documentation of all buiding-related issues.
- Collection and reporting of data required for state funding.
Peer Support Specialist
Turning Point Center
10.2019 - 11.2020
- Served as a role model for clients, sharing personal experiences of recovery and resilience.
- Assessed client progress regularly, adjusting support strategies as needed to promote continued growth and success.
- Assisted clients in setting realistic goals and provided support during their journey towards achieving them.
- Built relationships with others based upon trust and honesty by using active listening and dynamic communication skills.
- Assisted in managing guest relations, including making sure Center rules and policies were followed, conflict management and resolution, and helping guests identify and meet personal goals.
- Developed trusting relationships with clients by maintaining confidentiality, respect, and non-judgmental attitudes.
- Empowered clients by teaching effective problem-solving skills that they can apply in real-life situations.
- Advocated on behalf of clients to ensure access to appropriate resources and services within the community.
Care Provider
Self-employeed
12.2014 - 03.2018
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Helped with home management tasks, meal preparation, grocery shopping, and routine cleaning.
- Organized medication and provided reminders according to schedule.
- Reduced patient anxiety and stress through effective communication and active listening skills.
- Promoted social, emotional, and physical health through diverse activities.
- Arranged transportation and accompanied patients to doctors' offices and errands.
- Assisted with easing conflict between patient and other family members.
Clinique Makeup Artist and Skincare Consultant
Filene's Department Store
08.2004 - 06.2006
- Maintained a hygienic workspace by adhering to strict sanitation practices, ensuring client safety and comfort.
- Sanitized makeup tools to avoid spread of infection.
- Enhanced client satisfaction by providing personalized makeup consultations and product recommendations.
- Advised clients on proper skincare routines, promoting healthy skin as the foundation for flawless makeup application.
- Demonstrated and explained use of different beauty products to educate customers.
Education
Psychology
University of Vermont
Burlington, VTHigh School Diploma -
Champlain Valley Union High School
Hinesburg, VT06.2000
Skills
- Proficient in MS Office programs including Excel, MS Word, Outlook, and Teams
- Organization
- Multitasking
- Relationship Building and Customer Service
- Staff Management
- Problem-Solving
- Office Administration
Timeline
Administrative Manager
Turning Point Center
01.2022 - 03.2023
Operations Manager
Turning Point Center
11.2020 - 01.2022
Peer Support Specialist
Turning Point Center
10.2019 - 11.2020
House and Pet Sitter
Self-employeed
07.2018 - Current
Care Provider
Self-employeed
12.2014 - 03.2018
Clinique Makeup Artist and Skincare Consultant
Filene's Department Store
08.2004 - 06.2006
Psychology
University of Vermont
High School Diploma -
Champlain Valley Union High School
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