Cara Bishop
Summary
Dynamic Operations Manager with Disney Cruise Line, skilled in enhancing guest experience and operational efficiency within a fast-paced environment. Brings strong understanding of organizational processes and a keen eye for detail. Proven track record in fostering teamwork, inclusiveness, and productivity while championing safety protocols. Adept at critical thinking and creativity, leading successful change initiatives that improved performance outcomes and strengthened leadership development. Ready to use and develop problem-solving and analytical skills in the Photo Operations Manager role.
Overview
8
8
years of professional experience
Work History
Operations Manager- Retail, Photo, and Spa
Disney Cruise Line
03.2022 - Current
- Prioritize safety protocols to maintain a secure working environment, reducing workplace accidents.
- Supervise my direct leaders and keep all team members compliant with company policies and procedures.
- Establish positive and effective communication among my leadership, crew, and shoreside leaders, reducing miscommunications, and missed deadlines.
- Empower employees to take ownership of their responsibilities, leading to increased accountability and improve performance outcomes.
- Enhance guest satisfaction and experience by establishing clear and dynamic communication skills, addressing concerns promptly, and using strong issue resolutions- cultivating, nurturing and strengthening lasting guest relationships.
- Oversee facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times in all areas: reopening after Covid, Drydocks, and Crew Shop Initiatives.
- Lead successful change initiatives, ensuring seamless transitions during organizational restructuring efforts.
- Direct initiatives to improve work environment, company culture or overall business strategy.
- Track trends and suggest enhancements to both challenge and refine company's product offerings.
- Manage inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
Manager of Photography
Disney Cruise Line
03.2022 - 08.2024
- Was one of the first Managers to lead the team from Disney: launching staff engagement, cultural diversity, and Disney Traditions training that increased operational quality and guest experience.
- Cultivated a positive working environment, encouraging open communication and collaboration among team members to produce exceptional results.
- Observed each employees individual strengths and initiated mentoring to improve areas of weakness and foster professional growth.
- Championed innovative solutions to creatively solve complex photographic challenges without sacrificing artistic vision or technical quality.
- Ensured consistent quality control by implementing rigorous review processes for all deliverables before submission to guests or publication.
- Scheduled crew efficiently and fairly, taking into account guest popularity and crews strengths.
- Oversaw equipment maintenance schedules, ensuring optimal functionality during busy seasons such as MDAS and Europe seasons.
- Enhanced the Disney storytelling visually by directing and managing the different backdrops associated with the events happening during the cruise.
- Collaborated with cross-functional teams in entertainment to create a more cohesive engagement style for both teams and guests during character meet and greets.
- Managed budgets and resources effectively, ensuring the timely completion of photography projects within allocated funds.
- Participated in PSP photo sessions to maximize success of shoots and sets.
- Edited and uploaded photos for publication/ selected and set up appropriate props, backdrops, and lighting.
Retail Manager
Disney Cruise Line
11.2017 - 03.2022
- Improved guest satisfaction through proactive engagement, attentive service, and efficient problem resolution. Offering hands-on assistance to guests, assessing needs, and maintained current Disney knowledge.
- Trained and developed crew new to the retail manager role or data maintenance role for ease of transition into the team.
- Welcomed Diamonds International to Disney and conducted Disney Traditions trainings, and made them feel included on our team.
- Coached crew members and leaders and trained on methods for handling various aspects of sales, complicated issues, and difficult guests.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Managed inventory control, ensuring optimal stock levels for in-demand products and reducing excess merchandise.
- Enhanced store appearance by maintaining cleanliness standards and visually appealing displays that showcased products effectively.
Education
Associates - Communication
Florida Atlantic University
Boca Raton, FL05-2012
Skills
- Communication:Cross-functional & Interpersonal
- Organizational Management
- Operational Efficiency
- Inclusiveness
- Teamwork
- Guest Service
- Emotional Intelligence
- Critical Thinking
- Creativity
- Adaptability
- Computer Literacy
- Punctuality
Accomplishments
- Legacy Award Recipient - August 2023
Timeline
Operations Manager- Retail, Photo, and Spa
Disney Cruise Line
03.2022 - Current
Manager of Photography
Disney Cruise Line
03.2022 - 08.2024
Retail Manager
Disney Cruise Line
11.2017 - 03.2022
Associates - Communication
Florida Atlantic University