Cara Bolick
Cleveland,OH
Summary
Highly skilled restaurant/customer service professional who is committed to providing guests with genuine hospitality and delivering exceptional customer service. Proven track record in driving sales and achieving consistently high levels of performance and customer satisfaction.
Overview
23
23
years of professional experience
Work History
Bartender
Mulligan's Pub & Grill
Avon, OH
03.2016 - Current
- Demonstrating product knowledge and providing exceptional service on a daily basis.
- Being attentive to each customer's dining experience, offering suggestions, ,and upselling items as needed.
- Ensuring that customer's feel valued and well taken care of, leading to increased satisfaction and potentially an increase in sales.
- Fostering a hospitable and welcoming atmosphere, leading to a loyal customer base and increased repeat business.
Restaurant Supervisor
Mel's Place
Virginia Beach, VA
07.2011 - 06.2016
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Developed and implemented strategies to enhance team performance, improve processes and boost results.
- Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
- Directed and coordinated restaurant activities to obtain optimum customer service and strong employee development.
Administrative Coordinator
Sentara Healthcare
Virginia Beach, VA
02.2001 - 12.2004
- Vet and address calls, resolve complaints and respond to inquiries on the telephone, in person, and in writing; forward to appropriate parties to ensure inquiries are resolved in a timely manner. Track and report on inquiries received to ensure resolution.
- Collaborated with physicians, nurses, administrators, and other staff members to resolve issues quickly and efficiently.
- Liaised with customers, addressed inquiries, handled meeting requests and answer billing questions to provide outstanding customer care.
- Collaborated with relevant parties to resolve billing issues, insurance claims and patient payments.
Education
Bachelor of Arts - Marketing
Kent State University
Kent, OHAssociate of Applied Science - Criminal Justice
Tidewater Community College
Norfolk, VASkills
- Restaurant operations management
- Profitability Optimization
- Customer Retention
- Adaptability
- Team Collaboration
- Extensive knowledge of wines, spirits, and cocktails
Timeline
Bartender
Mulligan's Pub & Grill
03.2016 - Current
Restaurant Supervisor
Mel's Place
07.2011 - 06.2016
Administrative Coordinator
Sentara Healthcare
02.2001 - 12.2004
Bachelor of Arts - Marketing
Kent State University
Associate of Applied Science - Criminal Justice
Tidewater Community College
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