Cara Botkins
Shepherdstown
Summary
Goal-oriented Customer Support Specialist with a track record of success in complaint resolution and relationship management at UnitedHealth Care and 7-Eleven. Demonstrated skills in time management and adaptability, leading to improved customer satisfaction and team performance. Committed to utilizing these strengths to support organizational objectives and drive success.
Overview
12
12
years of professional experience
Work History
Customer Support Specialist
UnitedHealth Care, UnitedHealth Group
09.2015 - 12.2018
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
- Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Assistant Manager
7 Eleven Store
04.2007 - 08.2015
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Generated repeat business through exceptional customer service.
Education
Did Not Graduate - Psychology
Shepherd University
Shepherdstown, WVGeneral Diploma - General Studies
Tyler Consolidated High School
Sistersville, WV06.2001
Skills
- Problem-solving
- Complaint handling
- Customer relationship management (CRM)
- CRM software
- Call center experience
- Quality assurance
- Product knowledge
- Time management
- Multitasking and organization
- Verbal and written communication
- Issue troubleshooting
- Analytical thinking
- Workflow management
- Attention to detail
- Collaborative team player
- Interpersonal skills
- Highly professional
- Friendly and patient
Timeline
Customer Support Specialist
UnitedHealth Care, UnitedHealth Group
09.2015 - 12.2018
Assistant Manager
7 Eleven Store
04.2007 - 08.2015
Did Not Graduate - Psychology
Shepherd University
General Diploma - General Studies
Tyler Consolidated High School
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