Cara Brake
White House,TN
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
7
7
years of professional experience
Work History
Equipment Manager
RelaDyne
Goodlettsville , TN
11.2022 - Current
- Partnered with external vendors, when necessary, to identify equipment needed for repairs.
- Developed strategies for cost reduction and improved quality of purchased goods or services.
- Communicated regularly with internal sales personnel regarding repairs and availability status updates.
- Managed the day-to-day operations of equipment technicians.
- Maintained relationships with existing suppliers to ensure timely delivery of products and services.
- Resolved discrepancies between purchase orders and invoices received from vendors.
- Assisted Accounts Payable team during invoice processing by providing necessary information about purchase orders.
- Conducted regular price comparisons between vendors in order to secure best deals.
- Ensured that all safety regulations were followed by the technicians when repairing or installing new equipment.
- Ensured that billing documents for equipment were sent to the correct departments in a timely manner.
Customer Service and Fuel Dispatcher
RelaDyne
Goodlettsville, TN
04.2020 - 11.2022
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Resolved customer complaints promptly and efficiently.
- Answered customer inquiries and provided accurate information regarding products and services.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Answered customer inquiries via phone, email, and chat.
- Maintained a high level of professionalism when dealing with difficult customers.
- Developed positive relationships with customers through friendly interactions.
- Conducted regular follow-up calls with customers after resolving their issues.
- Provided accurate information about products and services to customers.
- Provided exceptional customer service to ensure customer satisfaction.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Determined accurate prices for customer services, consistently searching for deals and best prices.
- Assisted with troubleshooting any issues related to fueling systems or equipment malfunctions that arose during deliveries or refueling activities.
- Ensured compliance with all local regulations pertaining to handling, transportation and disposal of hazardous materials associated with fuels distribution activities.
- Generated invoices and other documents related to fuel orders, ensuring accurate pricing information was included.
- Liaised between vendors and customers providing a smooth communication channel throughout the entire transaction process from ordering through delivery completion.
- Tracked inventory levels at various locations in order to anticipate supply needs before shortages occurred.
- Responsible for monitoring fuel levels and adjusting delivery schedules accordingly.
- Coordinated with suppliers to ensure timely delivery of fuel to customers.
- Optimized delivery routes, taking into account traffic, road conditions and other factors.
Purchasing Coordinator
RelaDyne
Goodlettsville , TN
10.2017 - 04.2020
- Investigated any issues or complaints related to purchased products or services.
- Maintained accurate records of all purchases, invoices, and payments.
- Maintained accurate records of purchased items including costs, delivery dates, and quantity available.
- Coordinated with vendors to ensure timely delivery of goods.
- Processed purchase orders, verified accuracy, tracked deliveries, and resolved discrepancies.
- Prepared reports summarizing current purchasing activities as requested by management.
- Researched potential vendors to determine best pricing options.
- Reviewed requests for quotations from suppliers prior to issuing them out.
- Monitored inventory levels to ensure sufficient stock availability.
- Checked shipments to assess quality and quantity of purchased items.
- Researched pricing information and compared prices and quotations.
Education
BBA - Business
Austin Peay State University
Clarksville, TN12-2007
Skills
- Facility Management
- Safety Procedures
- Purchasing
- Scheduling
- Service Agreements
- Equipment Repairs
- Mechanical Knowledge
- Cost Estimates
- Crew Supervision
- Inventory supervision
- Forecasting
- Report Generation
- Paperwork Processing
- Data Entry
- Product Knowledge
- Administrative Support
- Clerical Support
- Customer Service
- Computer Proficiency
- Microsoft Office Suite
Timeline
Equipment Manager
RelaDyne
11.2022 - Current
Customer Service and Fuel Dispatcher
RelaDyne
04.2020 - 11.2022
Purchasing Coordinator
RelaDyne
10.2017 - 04.2020
BBA - Business
Austin Peay State University
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