Cara Cantrell
St. Louis,MO
Summary
Highly effective customer service professional experienced in both call center(remote) and retail store settings. Productive relationship builder; excel at listening to customer needs with great attention to detail, articulating product benefits and creating solutions that provide value to the customer. Professional-dependable, reliable and able to perform duties with minimal supervision.
Overview
7
7
years of professional experience
Work History
Line Cook
Duke's
07.2023 - 12.2023
- Communicated clearly and effectively with co-workers and management
- Assisted management with inventory control and stock ordering
- Maintained high standards of customer service during high volume, fast-paced operations
- Took initiative to find extra tasks when scheduled duties were completed
- Built loyal clientele through friendly interactions and consistent appreciations
- Resolved any complaints promptly and professionally
Crew Member
Eastside Bowl
09.2022 - 09.2023
- Communicating effectively with co-workers and management to accomplish daily tasks
- Assisted management with inventory control and stock ordering
- Cross trained and coordinated scheduling with team members to ensure seamless service
- Greeted customers with a positive and professional demeanor
- Handled currency and credit transactions quickly and accurately
- Mastered pos systems for automatic order taking
- Resolved complaints promptly and professionally
Driver
Uber Drivers
04.2021 - 09.2022
- Served as an interface between the client and parent co to ensure the highest quality standards and service
- Kept a timely schedule through self management
- Effectively communicated with the client and establishments to ensure accuracy and timely service.
Customer Service Representative
Ferguson
03.2020 - 04.2021
- Work from home(remote)
- Responded to telephone inquiries, providing quality service to customers and associates inquiring about availability of products and scheduling/service options
- Listened attentively to caller needs to ensure a positive customer experience
- Accessed electronic systems to look up product information and availability
- Strived for quick complaint resolution; commended by supervisor for the ability to resolve problems on the first call and avoid escalation of issues
- Excelled within a service-oriented company, demonstrating a talent for communicating effectively with customers from diverse backgrounds.
Crew Member
Rhino Staging
09.2018 - 03.2020
- Worked in a team environment to build and take down set-ups for events and concerts for multiple venues
- Handled Team Lead duties with coordination of employee schedules and availability
- Coordinated teams to handle loading and unloading staging equipment.
Sales Associate
Tandy Leather Factory
12.2016 - 04.2018
- Greeted and received customers in a welcoming and trustworthy manner
- Assisted customer with step-by-step processes and introduced them to products to meet their needs/budget
- Processed online and phone orders effectively and respond to customer inquiries
- Drive sales through engagement with customers, suggestive selling and sharing product knowledge
- Ensured the store was well organized, stocked and inventoried
- Collaborated with associates to keep the sales floor clean at all times.
Education
High school diploma -
Siegel High School
Murfreesboro, TN05.2011
Skills
- Data entry
- Phone etiquette
- Shipping & Receiving
- Technological literacy
- Upselling
- Communication skills
- Remote access software
- Microsoft Office
- Retail sales
- Customer support
- Data management
- Empathy and Active Listening
- Dependability and Attention to Detail
- Creative Thinking
Assessments
- Customer service, Proficient, 11/01/21
- Customer focus & orientation, Proficient, 11/01/21
Personal Information
Title: Customer Service Representative
Timeline
Line Cook
Duke's
07.2023 - 12.2023
Crew Member
Eastside Bowl
09.2022 - 09.2023
Driver
Uber Drivers
04.2021 - 09.2022
Customer Service Representative
Ferguson
03.2020 - 04.2021
Crew Member
Rhino Staging
09.2018 - 03.2020
Sales Associate
Tandy Leather Factory
12.2016 - 04.2018
High school diploma -
Siegel High School
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