Cara Carmody
General Manager
Mesa,AZ
Summary
Dedicated General Manager with more than thirteen years in retail and food customer service. Possesses a firm commitment to customer service that has been described as “second-to-none” by employers.
General Manager who is organized, highly energetic, outgoing, organized and detail oriented. Handles multiple responsibilities simultaneously while providing exceptional customer service.
Upbeat and flexible General Manager with fourteen years' experience in retail and food sales. Driven and results-focused professional seeking a customer service position in a fast-paced environment.
Service-focused professional and friendly team player with a knack for building productive working relationships. Extensive cash handling experience. Highly experienced with using Microsoft excel, office, word and outlook.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Assistant General Manager
The Buffalo Spot
Tempe, AZ
12.2021 - 06.2022
- Labor control
- Checking and controlling inventory
- Truck orders
- Resolved problems promptly to elevate customer approval.
- Handled cash accurately and prepared deposits.
- Motivated, trained and disciplined employees to maximize performance.
- Managed team schedule with eye for coverage needs and individual strengths.
- Filling out spread sheets using Microsoft Excel
- Meeting goals and passing inspections
Assistant Manager, Warehouse Logistics
Harbor Freight Tools USA
Mesa, AZ
01.2020 - 12.2020
- Increased sales by driving operational efficiencies and building excellent customer rapport.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
- Created organization systems for inventory control, merchandising, financial reports and schedules, dramatically increasing operational efficiency.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Increased sales revenues by promoting complementary products and educating customers about store promotions.
- Monitored security and handled incidents calmly.
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
General Manager
San Antonio Wings
Mesa, AZ
05.2018 - 01.2020
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
- Developed and maintained relationships with customers and suppliers through account development.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Trained new hires to perform cross-training exercises with experienced workers.
- Conducted orientation sessions and organized on-the-job training for new hires.
- Led daily, weekly and monthly coaching, counseling and feedback sessions.
- Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
- Trained staff during demonstrations, meetings, conferences and workshops.
Merchandising Assistant Store Manager
Tilly's World Of Jeans And Tops
Mesa, AZ
10.2013 - 01.2019
- Developed innovative and creative merchandise displays to drive point-of-sale purchases.
- Conducted weekly walk-throughs with General Manager to discuss interior visual displays and store window presentation.
- Developed productive relationships with key account holders.
- Generated weekly, monthly, quarterly and yearly reports on purchasing operations.
- Assessed areas of service concern and developed improvement plans.
In Store Merchandizer/Key Holder
Ulta Beauty Inc.
Mesa, AZ
09.2010 - 10.2013
- Oversaw store operations by counting cash drawers, reviewing equipment management and supervising staff.
- Assisted with team responsibilities by cleaning, managing cash registers and product merchandising.
- Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Educated customers about product and service offerings, special deals and newly released offerings to help each person make informed choices.
- Managed customer needs and delegated tasks to employees for optimal coverage.
- Streamlined opening and closing procedures as integral member of store staff.
- Prepared merchandise for distribution and placement across sales floor by building pallets and tagging products.
- Increased sales by promoting new offerings and maintaining current knowledge of merchandise, sales and key product features.
- Scheduled employees, prepared bank deposits, and drafted sales reports to keep daily processes running smoothly.
- Oversaw employee scheduling, inventory replenishment and other daily functions to maintain smooth operational flow and address surprise issues head-on.
- Kept business operations moving smoothly by drafting sales reports, coordinating staff schedules and managing opening and closing procedures.
Education
High School Diploma -
Red Mountain High School
Mesa, AZ05.2009
Skills
- Business Leadership
- Training and Development Skills
- Management Training
- Focus and Follow-Through
- Sales Tracking
- Originality and Creativity
- Business Operations Knowledge
- Program Optimization
- Hiring and Onboarding
- Aloha POS
- Mathematical Calculation and Reasoning
- Administrative Management
- Strategic Planning Skill
- Problem Anticipation and Resolution
- Records Organization and Management
- Performance Monitoring and Evaluation
- Brand Standards Audits
- POS Inventory System Operation
- Company Standards Enforcement
- Food Safety and Quality
- Money Handling
- Safety and Security Enforcement
- Labor and Food Cost Control
- Payroll Administration and Timekeeping
- Word Processing
- Microsoft excel, office, outlook, and powerpoint
- Restocking Management
- Loss Prevention Strategies
Certification
- Serve safe Certified
- Food Handlers
Timeline
Assistant General Manager
The Buffalo Spot
12.2021 - 06.2022
Assistant Manager, Warehouse Logistics
Harbor Freight Tools USA
01.2020 - 12.2020
General Manager
San Antonio Wings
05.2018 - 01.2020
Merchandising Assistant Store Manager
Tilly's World Of Jeans And Tops
10.2013 - 01.2019
In Store Merchandizer/Key Holder
Ulta Beauty Inc.
09.2010 - 10.2013
High School Diploma -
Red Mountain High School
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