Cara Carter
Plantation,FL
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to impact company success positively. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
13
13
years of professional experience
Work History
Operations Team Supervisor
Vision Imaging Cleaning Professionals
01.2017 - Current
- Streamlined operations processes by implementing efficient scheduling and task allocation methods.
- Increased team productivity by conducting regular performance evaluations and providing constructive feedback.
- Reduced operational costs with thorough budget analysis and expense management strategies.
- Improved customer satisfaction rates, addressing concerns promptly and implementing effective solutions.
- Liaised with clients or vendors regularly, establishing strong relationships built on trust and dependable service provision.
- Maximized resource utilization by monitoring equipment maintenance schedules and ensuring timely replacements or repairs when needed.
Server Assistant Manager
Olive Garden - Darden Restaurants
04.2015 - 02.2017
- Enhanced customer satisfaction by ensuring prompt and courteous service from the server team.
- Streamlined communication between kitchen staff and servers for improved order accuracy and timeliness.
- Assisted in training new hires, resulting in a more efficient workforce and reduced turnover.
- Reduced wait times with effective table management strategies, enhancing customer experience.
- Implemented sanitation protocols to maintain a clean and safe environment for both employees and guests.
- Developed strong rapport with clientele through excellent interpersonal skills, fostering repeat business.
Barista
Starbuck Coffee
06.2011 - 04.2016
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Increased repeat business by providing exceptional customer service and building rapport with patrons.
- Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
- Optimized beverage presentation through creative garnishing techniques, elevating the visual appeal of each drink served.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
Education
High School Diploma -
Miramar High School
Miramar, FL06.1998
Skills
Workforce Planning
Scheduling and Coordination
Inventory Management
Customer Service
Customer Retention
Sales background
Cultural Awareness
Customer relations specialist
Timeline
Operations Team Supervisor
Vision Imaging Cleaning Professionals
01.2017 - Current
Server Assistant Manager
Olive Garden - Darden Restaurants
04.2015 - 02.2017
Barista
Starbuck Coffee
06.2011 - 04.2016
High School Diploma -
Miramar High School
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