Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Cara Clark

ROANOKE,VA

Summary

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

8
years of professional experience

Work History

The Cookie Store

Assistant Manager
01.2019 - Current

Job overview

  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Monitored security to protect employees, customers and property.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Identified and communicated customer needs to supply chain capacity and quality teams.

Burger King

Shift Manager
03.2020 - 01.2022

Job overview

  • Trained and mentored new employees to maximize team performance.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Coached crew members to optimize performance and motivate toward more efficient work.
  • Cooperated with coworkers to improve customer experience and manage storefront.
  • Supervised ongoing daily production phases.
  • Collaborated with other leaders and executives to direct workflow and support operations.

Labor Ready Temp Services

Laborer
06.2016 - 05.2019

Job overview

  • Worked alongside team to accomplish work goals according to schedule.
  • Understood and followed verbal and written instructions to complete work correctly.
  • Maintained organized and clean work areas at all times on job sites.
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Performed general housekeeping and cleaning tasks.
  • Assembled and disassembled formwork to facilitate correct shaping and pouring of concrete.
  • Loaded and unloaded materials onto trucks and trailers.
  • Followed instructions and safety protocols to prevent accidents and injuries.
  • Moved and cleared debris from work sites to dispose of in designated areas.
  • Followed instructions and safety protocols while operating machinery and equipment.
  • Loaded and unloaded materials and equipment onto and off construction sites.
  • Provided labor support to carpenters, masons and other skilled trades.

Education

Virginia Western Community College
Roanoke, VA

No Degree from Keyboarding
03.1996

Skills

  • Cost Reduction
  • Employee Performance Evaluations
  • Recruiting and Interviewing
  • Product and Service Knowledge
  • Employee Scheduling
  • Operations Management
  • Staff Management
  • Team Motivation
  • Retail Operations Management
  • Employee Performance Evaluation
  • Money Handling
  • Customer Relationship Management (CRM)
  • Staff Supervision
  • Cost Control
  • CSS
  • Negotiation
  • Sales Strategies
  • Customer Relations
  • Orientation and Training
  • Customer service orientation
  • Sales expertise
  • Team building
  • Time management
  • Creative thinking
  • Emotional intelligence
  • Goal setting
  • Succession planning
  • Budgeting and finance
  • Client relationship management
  • Organizational skills
  • Conflict resolution
  • Employee engagement
  • Problem-solving abilities
  • Critical thinking
  • Adaptability and flexibility
  • Customer Service
  • Budget Management
  • Emergency Response
  • Team Leadership

Timeline

Shift Manager

Burger King
03.2020 - 01.2022

Assistant Manager

The Cookie Store
01.2019 - Current

Laborer

Labor Ready Temp Services
06.2016 - 05.2019

Virginia Western Community College

No Degree from Keyboarding

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Cara Clark