Summary
Overview
Work History
Education
Skills
Timeline
Generic

Cara Cole

Kiowa,OK

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Excel in listening, empathy, and patience, which are crucial for addressing customer needs effectively and building positive relationships.

Overview

7
7
years of professional experience

Work History

Customer Service Representative II

Department of Corrections
Atoka, OK
04.2024 - Current
  • Responds to requests for informational materials; researches and fills requests for those requesting such materials and information; ensures an adequate inventory of materials concerning the service.
  • Prepares notice of statements and sends copies to customers; reconciles discrepancies in billing and issues reminder notices.
  • Maintains inventory or other records; purchases necessary materials; sets up displays; maintains cleanliness of work area; and sells merchandise.
  • Receives customers or visitors; answers telephone calls; secures and provides requested information; provides services; or directs the request to those who can provide the customer with the information or services.
  • Receives requests for information and services and provides such services using advanced technological equipment.
  • Responds to requests concerning the interpretation of agency or program policies and procedures; develops policies and procedures for the operation of daily activities.
  • Prepares mail and parcels for mailing; sorts and distributes mail; operates scales and meters to determine proper postage.
  • Screens, examines, and verifies documents for correctness, appropriateness, adequacy, and conformity to established requirements and follows up on requests or discrepancies.
  • Operated a variety of machinery and tools safely and efficiently.

Toll Collector

Oklahoma Turnpike Authority
McAlester, OK
03.2020 - 04.2023
  • Work in toll booths on highways, bridges, and other roadways and collects money scheduled for the maintenance of infrastructure.
  • Responsible for attending the toll plaza, collecting the appropriate amount of money, issuing receipts, and giving directions to drivers when asked.
  • Assessing and collecting tolls from motorists on bridges, turnpikes, tunnels, and other assigned roadways.
  • Take payments from customers from their tolls, which involves verifying the amount that is owed by the customer, taking cash payment, and making a change for each customer.
  • Responsible for keeping and maintaining accurate records of cash payments and information about drivers that refuse to pay so the concerned department can take appropriate action.
  • After collecting toll payments, responsible for giving receipts to customers for the paid tolls.
  • Responsible for calculating the amount due for passenger vehicles, tractor vehicles, or motorcycles, as each of these various vehicles’ toll amount may differ depending on the vehicle type and weight.
  • Responsible for giving directions to customers if asked, such as the distance between a toll booth and the nearest exit.
  • Adhere strictly to the proper procedures that apply to the opening and closing of the toll booth, which includes counting cash drawers at the beginning and end of shift, reconciling receipts with payment received, and gathering reports on driver volume or incidents that occur during the shift.

Assistant Manager

Tractor Supply Company
Atoka, OK
03.2017 - 03.2020
  • Greet customers.
  • Uphold and promote a safe and productive work environment by following and enforcing policies and procedures.
  • Proficient in all team leader and receiver functions.
  • Create and foster a welcoming environment and sense of belonging in the store.
  • Ensure that the power of diversity, equity and inclusion is experienced everyday across our team members, customers, suppliers and communities.
  • Ensure a supportive and engaging experience for team members and customers by fostering different backgrounds, experiences, perspectives, ideas and innovative thinking.
  • Driving sales and profit, customer loyalty, planning, prioritization, and delegating of daily tasks.
  • Support store manager in team member counseling, hiring/staffing decisions, scheduling, team member training including product knowledge development, appropriate application of policies and procedures and encouragement of continuous learning, and maintaining a productive work environment.
  • Perform opening/closing procedures.
  • Transport and make deposits to the bank.
  • Resolve customer complaints/issues and ensure the customer has a positive shopping experience.
  • Lead freight movement, and support merchandising initiatives, feed management, and inventory control.
  • Operate cash register/computer.
  • Supervise cash handling procedures.
  • Adhere to loss prevention standards and respond to any alarm calls as needed.
  • Operate forklift and baler.
  • Ensure the safety and well-being of birds. Sanitize and maintain poultry holding tanks and care for birds as required.
  • Assist customers with loading purchases.

Education

High School Diploma -

Stroud Public Schools
Stroud
05-1993

Skills

  • Staff Training
  • Administrative Support
  • Positive and professional
  • Customer Service
  • Paperwork Processing
  • Data Entry
  • Interviewing
  • Counseling
  • Communication
  • Technical Support
  • Active Listening
  • Conflict Resolution

Timeline

Customer Service Representative II

Department of Corrections
04.2024 - Current

Toll Collector

Oklahoma Turnpike Authority
03.2020 - 04.2023

Assistant Manager

Tractor Supply Company
03.2017 - 03.2020

High School Diploma -

Stroud Public Schools

Similar Profiles

CREATE PROFILE
Cara Cole