Cara Cope
CLOVIS,NM
Summary
Efficient Dispatcher with substantial experience in managing fleet and personnel operations. Proven track record of effectively coordinating staff and resources for seamless communication. Strong problem-solving skills and commitment to promptly resolving issues. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
1
1
Certification
Work History
9-1-1 Dispatcher
Clovis Police Department
10.2011 - Current
- Communicated with first responders and personnel to coordinate timely responses to emergency calls.
- Directed dispatching, routing, and tracking of dozens of emergency vehicles.
- Managed conflict resolutions with customers, responders and other personnel to encourage professional relationships and promote respect.
- Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
- Maintained updated and detailed records of calls in physical and electronic database.
- Closely monitored dispatch board to ensure proper prioritization of calls for service.
- Answered phone calls and responded to customer emails.
- Assisted in resolving customer complaints and grievances.
- Facilitated communications between customers and field personnel to answer questions or resolve concerns.
- Monitored flow of paperwork and directed information to appropriate departments.
- Provided proper pre-arrival instructions to callers in emergency scenes.
- Entered payroll for supervised employees.
- Maintained hundreds of records relating to law enforcement, fire, and EMS.
Education
Psychology
Eastern New Mexico University
Portales, NMCriminal Justice
Clovis Community College
Clovis, NMDiploma -
Clovis High School
Clovis, NM05.2007
Skills
- Active Listening
- Dispatcher Monitoring
- Customer Complaint Resolution
- Paperwork Submission
- Outbound Calls
- Reading Comprehension
- Office Meetings
- Customer File Maintenance
- Payroll Processing
- Effective Scheduling
- Learning Strategies
- Speech Clarity
- Operations Management
- Office Cleaning
- Handle Communications
- Equipment Needs Assessment
- Social Perceptiveness
- Field Operations Support
- Active Listening Skills
- Workflow Processes
- Maintain Records
- Public Relations Strategy
- Problem Assessment
- Effective Communication
- Call Center Software
- Dispatch Procedures
- Customer Experience
- Work Crew Dispatching
- Personnel Monitoring
- Customer Inquiries
- Clerical Support
- Administrative Support
- Organizational Standards
- Customer Service Skills
- Team Guidance and Direction
- Corrective Actions
Accomplishments
I was promoted to supervisor within the 9-1-1 call center. I handled numerous emergency situations including but not limited to, shootings, fires, death investigations, crashes, missing persons, and severe weather incidents.
Certification
I have my CPR certification, Emergency medical dispatch certification and have attended multiple trainings on active shooter responses, training new employees, and have my state license as a 9-1-1 telecommunication. I have also attended numerous other trainings throughout my 12 years.
Timeline
9-1-1 Dispatcher
Clovis Police Department
10.2011 - Current
Psychology
Eastern New Mexico University
Criminal Justice
Clovis Community College
Diploma -
Clovis High School
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