Summary
Overview
Work History
Education
Skills
Timeline
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Cara Craig

Cara Craig

Torrance,CA

Summary

Dedicated and personable candidate with over 20 years customer service experience. Excellent verbal and written communication skills. Team Player with a passion for helping others.

Overview

21
21
years of professional experience

Work History

Personal Shopper

Shipt
09.2022 - 08.2023
  • Dedicated to exceeding customer expectations through knowledgeable, friendly support at every stage of the shopping experience.
  • Maintained high satisfaction ratings and received frequent preferred shopper requests from customers.

Nanny

Local Family
08.2020 - 01.2022
  • Created positive and nurturing environment involving play, stories and outdoor activities to support children's growth and development.

Managing Director

CEI
02.2003 - 08.2020
  • Delivered exceptional customer service by leveraging extensive knowledge of products, and cultivated and strengthened customer relationships by addressing concerns, demonstrating empathy, and resolving problems swiftly.
  • Provided skilled customer support for a variety of technical difficulties and offered straightforward solutions to restore product functionality.
  • Assisted in recruiting, hiring and training of team members.
  • Arranged domestic and international business travel.
  • Ordered office supplies and kept office stocked with needed resources to operate smoothly.

Owner/Operator

CEI Direct
04.2008 - 01.2020
  • Developed business plan and managed day-to-day business operations.
  • Analyzed sales and inventory data to determine purchasing needs.
  • Tracked business expenses and income, processed invoices and deposits.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs to promote repeat business.
  • Provided technical assistance over the phone and repaired or replaced defective products.

Owner/Operator

Web Tree Shops
11.2007 - 05.2013
  • Researched and evaluated potential suppliers to determine best fits for company needs and to identify cost savings opportunities.
  • Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
  • Created clear, detailed product information on company website.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Built customer loyalty and retention by providing exceptional customer service.

Education

Bachelor Of Arts - Sociology

California State University - Fullerton
Fullerton, CA

Skills

  • Customer Service
  • Travel Planning
  • Microsoft Excel
  • Verbal and Written Communication
  • Technical Support
  • Teamwork and Collaboration
  • Conflict Resolution
  • Accounts Payable and Receivable
  • Presentation Skills
  • Child Development Expertise

Timeline

Personal Shopper

Shipt
09.2022 - 08.2023

Nanny

Local Family
08.2020 - 01.2022

Owner/Operator

CEI Direct
04.2008 - 01.2020

Owner/Operator

Web Tree Shops
11.2007 - 05.2013

Managing Director

CEI
02.2003 - 08.2020

Bachelor Of Arts - Sociology

California State University - Fullerton

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Cara Craig