CARA CROYLE

• Monitored Police and Fire radios to provide assistance to responding personnel.
• Provided exceptional customer service to callers in crisis, displaying empathy while obtaining necessary information for emergency response teams.
• Recorded and tracked emergency requests utilizing computer-aided dispatch systems.
• Supported law enforcement officers during high-risk situations by providing vital background data on suspect locations or histories.
• Dispatched and coordinated emergency services teams according to high-priority calls.
• Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
• Read system maps and caller information, and documented details in system.
• Collaborated with fellow dispatchers to maintain a cohesive team environment, fostering seamless communication during emergencies.
• Directed responders using assigned mapping systems for timely emergency attendance.
• Answered calls from automatic routing system and took basic information from callers.
• Assessed emergency requests and made quick judgment calls to determine appropriate action.
• Increased situational awareness among responding units through timely updates on evolving incident conditions.
• Served as an integral member of the emergency communications team, consistently demonstrating professionalism and dedication to public safety.
• Managed high-stress situations with composure, providing reassurance to distressed callers while gathering crucial information for first responders.
• Enhanced emergency response times by effectively prioritizing incoming calls and dispatching appropriate resources.
• Proved successful working within tight deadlines and a fast-paced environment.
• Maintained accurate records of all dispatched calls, ensuring proper documentation for future reference or legal proceedings.
• Maintained up-to-date knowledge of local geography and jurisdiction boundaries to ensure accurate dispatching of emergency services personnel.
• Followed established protocols for professional handling of emergency situations.
• Offered friendly and efficient service to customers, handled challenging situations with ease.
• Provided on-the-job training and coaching to develop new dispatchers.
• Routed calls to police, fire, and ambulance service to meet individual call needs.
• Coordinated multi-agency responses during large-scale incidents, ensuring smooth inter-agency collaboration and optimal resource utilization.
• Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
• Streamlined communication between first responders and callers by maintaining clear, concise, and accurate information sharing.
• Contributed to public safety initiatives by accurately relaying critical information regarding potential threats or hazards during emergencies.
• Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
• Improved dispatcher training programs to enhance overall performance and accuracy in high-pressure situations.
• Facilitated seamless communication between law enforcement, fire, and medical services during critical incidents.

Did all of the same things that I am currently doing at present job also.

Worked as A/TAC at this agency and did validations every month as instructed my LEADS.

• Communicated pre-arrival instructions to emergency medical personnel, helping first responders deliver appropriate care and support to individuals.
• Assisted callers in emergency situations with appropriate information and support.
• Supported emotional well-being of callers, providing reassurance and instructions until help arrived.

• Managed multiple communication channels simultaneously, including telephone lines, radio frequencies, and computer-aided dispatch systems for effective coordination among emergency units.
• Maintained high levels of situational awareness during emergency situations, allowing for quick adjustments and accurate updates to responding units as needed.
• Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
• Handled challenging caller interactions professionally while remaining empathetic to individuals experiencing distress or panic during emergencies.