Cara Davis
North Las Vegas,NV
Summary
A challenging position which will offer opportunity for contribution and advancement. Highly ambitious, motivated, and dedicated. Proficient with Microsoft Word and Power Point, WPM 70. Communicate easily with a wide range of personalities; well organized with ability to effectively manage time and priorities, responsible, dependable, and punctual. Authorized to work in the US for any employer. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position in the Medical environment. Ready to help team achieve company goals.
Overview
12
12
years of professional experience
Work History
Program Support Assistant
Veteran Affairs
11.2022 - Current
- Performed clerical organization, answered phones and filed documentation for program manager.
- Managed information flow on behalf of program supervisors using digital organizational systems.
- Trained and supervised employees on office policies and procedures.
- Performed wide-ranging administrative, financial and service-related functions.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Increased customer service success rates by quickly resolving issues.
- Completed daily logs for management review.
- Proofread and edited documents for accuracy and grammar.
- Maintained and obtained medical records.
- Verified and updated clinical records.
- Provided backup support to office staff by completing billing and filing tasks, answering phones and scheduling appointments.
- Built positive rapport with patients to make patients feel comfortable during uncomfortable procedures.
- Determined nature and urgency of patient requests to refer patients to appropriate medical staff.
- Interviewed patients to verify and update clinical and demographic records.
- Confirmed all insurance benefits met standards of admissions as dictated by policy.
- Assisted in patient admission process based on federal and state laws.
- Maintained clean and safe environment to promote patient safety and comfort.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Supported patient admissions, discharges, and transfers to promote team productivity.
- Facilitated transfer of patients throughout medical facility and between departments
- Maintained clean and sanitary environment in emergency department to meet hygiene measures
- Supported office operations by expertly handling administrative needs
Advanced Medical Support Assistant
Veterans Affairs
05.2021 - 11.2022
- Present Scheduling appointments for Veterans working closely with providers.
- Mailed patient appointment letters.
- Verified and updated clinical and demographic records though CPRS and VISTA.
- Used VISTA to maintain and record patient data and generate reports.
- Performed clerical duties, such as word processing, data entry, answering phones and filing.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Provided backup support to office staff answering phones and scheduling appointments.
- Responsible for scheduling appointments, including interpreting and verifying provider orders in accordance with VHA national scheduling guidelines.
- Coordinating with patient care team to review clinic utilization by using various reports (e.g., Clinic Utilization Statistical Summary), ensure clinics are setup closely monitored to effectively support needed by clinics, and make any necessary adjustments.
- Develop/maintain effective and efficient communication with patients, interdisciplinary team, VA medical centers, and other agencies (e.g., assist with communications from inpatient to outpatient discharge; communicate with non-VA medical facilities; facilitate/process secure messaging patient and team; notify patients of normal lab results; develop and manage tracking system for follow up care such as consults, tests, etc.).
- Built positive rapport with patients to make patients feel comfortable during uncomfortable procedures.
Intake Coordinator/Administrative Assistant
Summit Home Health Care
04.2018 - 09.2019
- Input referrals received from hospitals, different home health care agencies, and skilled nursing facility.
- Obtained close relationships with doctor offices for verification of following patients care and receiving documentation needed for billing.
- Worked closely with our marketer to establish close relationship with our community and with clinicians.
- Worked closely with our clinicians for scheduling and receiving new patients.
- Created plan of care and faxed over to doctor offices.
- Updated emergency contact book regularly with up to date patient information.
- Followed guidelines for Medicare and Medicaid with all documents needed.
- Trained in medical records for inputting patient information in patients chart.
- Registered and verified patient records before triage with most up-to-date information.
- Organized patient files and streamlined operations to improve efficiency.
- Carried out front office duties utilizing data entry skills in framework of medical database.
- Received, recorded and addressed incoming and outgoing communication via telephone and email.
- Answered telephone calls to offer office information, answer questions and direct calls to staff.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Accurately completed insurance and Medicaid billing and OASIS documentation for patient visits.
Member Service Representative
Kaiser Permanente, Medicare, Firstsource
12.2016 - 10.2017
- Researched and rapidly resolved client conflicts to maintain key accounts.
- Maintained updated knowledge of internal processes and industry best practices to optimize service delivery.
- Learned internal systems and related service role duties to provide skilled team backup in handling customer demands.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Trained and directed new employees in call script use, conflict resolution and data entry practices to boost customer satisfaction ratings.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed over 50 calls per day.
Sales Associate and Cashier
Ranger Joes
01.2016 - 08.2016
- Provided customers with the necessity and quality of products needed to complete their job.
- Assisted customers in finding the gear and equipment.
- Restocked and organized merchandise in front lanes.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Assisted customers by answering questions and fulfilling requests.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
- Collected and authorized payments of guests.
- Worked flexible schedule and extra shifts to meet business needs.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
Receptionist Administrator
Rose Auto Accessories
07.2014 - 09.2015
- Answering Phone calls, Ordering products for stock, selling products to customers with the best satisfaction, Cleaning and Maintaining the business.
- Made reservations, contacted clients, cleaned and inspected Uhaul equipment.
- Accomplishments Pleasure working with a wonderful group of people that helped me grow and learn so much in a short amount of time.
- Worked closely with the other office in Blairesville, distributing products between locations with communication.
- Achieved great success in running Uhaul and helping our customers with every need.
- Achieved our rating for our business from a 3 star uhaul location to an 5 star location.
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Promoted maintenance of professional and courteous customer interactions across reception personnel.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Kept reception area clean and neat to give visitors positive first impression.
- Oversaw office equipment maintenance to support continuous and uninterrupted operations.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Drafted professional memos, letters and marketing copy to support business objectives and growth.
- Acted as first point of contact and set appointments for prospective clients.
Ammunition Specialist
United States Army Reserves
04.2014 - 09.2016
- Accurately completed all paperwork and documentation related to receiving and transfer of ammunition.
- Trained personnel on safe ammunition handling to prevent injuries and accidents.
- Handled inspection, inventory and issuance of ammunition to teams of soldiers.
- Completed inspections and any basic repair need to uphold strict performance standards.
- Confirmed gun line safety and assisted in calibration of weapons systems.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked effectively in fast-paced environments.
Correction Officer
U.S ARMY RESERVE
02.2012 - 04.2014
- Effectively interacted with staff, offenders, visitors and public to maintain security within facility.
- Supervised inmates during all activities and transfers to monitor compliance and implement corrective actions.
- Routinely counted inmates and in response to potential security breaches.
- Inspected condition of locks, window bars, doors and gates to prevent prisoner escapes.
- Maintained safety and security of staff and public by applying defensive techniques and physical restraints.
- Examined incoming and outgoing mail to detect contraband.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
Education
No Degree - Psychology
Saddleback College
Mission Viejo, CA06.2013
High School Diploma -
White County High School
Cleveland, GA05.2012
Skills
- Multi-line Telephone System Operation
- Patient Relations
- Time Management
- Multitasking and Prioritization
- Critical Thinking
- Decision Making
- Problem Anticipation and Resolution
- Clear Communication
- Sanitizing and Cleaning
- Data Entry
- Microsoft Office
- Relationship Building
- Willingness to Learn
- Conflict Resolution
- Team Support
- Timekeeping and Reporting
- Active Listening
- Oral and Writing Communication
Additional Information
- Certifications and Licenses , Secret Clearance
Timeline
Program Support Assistant
Veteran Affairs
11.2022 - Current
Advanced Medical Support Assistant
Veterans Affairs
05.2021 - 11.2022
Intake Coordinator/Administrative Assistant
Summit Home Health Care
04.2018 - 09.2019
Member Service Representative
Kaiser Permanente, Medicare, Firstsource
12.2016 - 10.2017
Sales Associate and Cashier
Ranger Joes
01.2016 - 08.2016
Receptionist Administrator
Rose Auto Accessories
07.2014 - 09.2015
Ammunition Specialist
United States Army Reserves
04.2014 - 09.2016
Correction Officer
U.S ARMY RESERVE
02.2012 - 04.2014
No Degree - Psychology
Saddleback College
High School Diploma -
White County High School
Similar Profiles
MARIANNE GONTAMARIANNE GONTA
Vocational Rehabilitation Counselor at U.S. Department of Veteran Affairs, Veteran Benefits AdministrationVocational Rehabilitation Counselor at U.S. Department of Veteran Affairs, Veteran Benefits Administration
Ariel BothunAriel Bothun
Advanced Medical Support Assistant at Veteran AffairsAdvanced Medical Support Assistant at Veteran Affairs
Latisha SmithLatisha Smith
Program Support Assistant at Veteran AffairsProgram Support Assistant at Veteran Affairs
Wayne NelsonWayne Nelson
Advanced Medical Support Assistant at Veteran AffairsAdvanced Medical Support Assistant at Veteran Affairs
Lena JohnsonLena Johnson
Sales Ambassador at Orangetheory FitnessSales Ambassador at Orangetheory Fitness